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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
I need help and nobody to help me!
LifeLock
Would not recommend
Craig from
Austin -
174 days
ago
Verified buyer
I had an account that was frozen and couldn't talk to anyone to how to u freeze account. Very frustrating!
Cons
Service
1 reply from LifeLock -
173 days
ago
We are so sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience.
3 guests found this review helpful. Did you?
Technical support is worthless
LifeLock
Would not recommend
Gary from
Atlanta -
176 days
ago
I am currently on the phone with Norton's support group. It is over an hour and I am on my third technician. It is a nightmare. They speak little English and understand it less. So far they have been no help. Norton is preventing me from connecting with the internet. They say it is not Nortons problem but my Norton free devices are working just fine. This did not start on my computer until Norton was installed. We are currently taking Norton off and reinstalling. In the meantime we are on hold. I suspect this will be an additional hour.
Cons
Cost
Service
1 reply from LifeLock -
173 days
ago
We are so sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience.
3 guests found this review helpful. Did you?
Can't review
LifeLock
Would not recommend
Judith from
Catasauqua -
177 days
ago
Verified buyer
Can't review
Pros
Support
1 reply from LifeLock -
170 days
ago
Thank you for your recent purchase! We noticed that you mentioned having trouble submitting a review. We’d love to help resolve any issues you're facing so that you can share your valuable feedback with us.
Could you please let us know by contacting LifeLock Member Services at 1-800-543-3562 more details about the challenge you're experiencing? Whether it’s a technical issue or something else, we're here to assist you.
Looking forward to hearing from you and ensuring a smooth review process.
1 guest found this review helpful. Did you?
It didn't protect me
LifeLock
Would not recommend
Wendy from
Reading, PA -
180 days
ago
I was hacked. Thank goodness, I had a reliable source. It wasn't Norton/Lifelock. All that money I paid them was wasted.
Cons
Alerts
Cost
Renewal
Service
1 reply from LifeLock -
180 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have this issue. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
3 guests found this review helpful. Did you?
1 good thing is this.....I get SECURITY ALERTS!!
LifeLock
Would not recommend
Maya from
PA -
182 days
ago
Been trying to log into my account for 3years. It was linked to a old # of mine that's no longer active. It still tries to send verification! No help
Pros
Alerts
Protection
Security
Cons
Customer Service Help Poor
Service
1 reply from LifeLock -
182 days
ago
Thank you for reaching out to us. I'm sorry to hear about the trouble you've been experiencing with logging into your account. It sounds frustrating, and we would like to help you resolve this issue as quickly as possible so please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
2 guests found this review helpful. Did you?
Dblr check stuff
LifeLock
Would not recommend
WandaMarie from
Little Falls NY -
185 days
ago
I AM A VICTIM OF IDENTITY THEFT
THEY HAVE STOLEN ALL MY DOCUMENTS, PHOTOS, I'VE TRIED TO STOP THEM...
ALL SECURITY SITES I USED, INCLUDING YOURS, NEVER NOTICED IT AND NOW I AM DEALING WITH THE MESS HES CAUSED ME...AND STILL IS...
VERY 😡 ANGRY WITH SECURITY SITES 😒
Cons
Alerts
Service
1 reply from LifeLock -
182 days
ago
We understand your frustration and are deeply sorry to hear about this distressing experience with identity theft. As a LifeLock member, our dedicated team of Identity Restoration Specialists are here to support you each step of the way. The team will reach out directly to gather more information and help resolve the issue. Should you have any questions in the interim, please contact LifeLock Member Services at 1-800-543-3562.
3 guests found this review helpful. Did you?
Treated very poorly. Very, very upset
LifeLock
Would not recommend
Noreen from
pennsylvania -
186 days
ago
I tried to sign up with lifelock. Was put on hold, the agent lost my information and I was treated awfully. so upsetting.
Pros
Protection
Security
Support
Cons
Service
rude
1 reply from LifeLock -
183 days
ago
We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Our relevant team will follow up with this case and contact you as soon as possible. Thank you for your patience.
2 guests found this review helpful. Did you?
Frustrated with alerts
LifeLock
Would not recommend
Greg from
New York, NY -
191 days
ago
I do NOT need BOTH email and telephone alerts. I find your telephone alerts very interrupting to my day. Please allow us to customize our alerts.
Cons
Alerts
1 reply from LifeLock -
187 days
ago
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We take the matter seriously and would like to ensure that you have a seamless experience with LifeLock. To promptly address your concern, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Shameful Service for Deceased Customer
LifeLock
Would not recommend
Paula from
Chicago, IL -
193 days
ago
Company failure to respond/refund for deceased family member's account. Multiple phone calls & emails over 6 weeks time. Nothing. Have a case number but that seems useless. Intend to file BBB report as well. Unacceptable.
Cons
Service
1 reply from LifeLock -
191 days
ago
We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you. We are still following up with your case and our relevant team will contact you as soon as possible. Thank you for your patience.
2 guests found this review helpful. Did you?
I did not agree -
LifeLock
Would not recommend
Nancy from
Wausau,wi -
193 days
ago
You said I agreed - I was agreeing there was. Problem : help!!
Pros
Security
1 reply from LifeLock -
191 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have this issue. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
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