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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Reviewed by 0 customers.

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Advertise that they will help, but find an excuse not.

LifeLock

Would not recommend

Dean from Detroit, Mi - 244 days ago

Basically useless for what I needed!

Cons

Service

1 reply from LifeLock - 242 days ago

Thank you for sharing your feedback. I’m sorry to hear that our product did not meet your needs. We strive to provide the best possible experience for our customers and would like to understand more about your specific requirements. We would love to improve our services and better assist you so please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Alert response

LifeLock

Would not recommend

Martin from Briarcliff Manor, New York - 248 days ago

I had questions regarding an alert which couldn't be answered by your automated response, so I called. After over half an hour on hold I hung up.

Pros

Protection

Support

Cons

Service

1 reply from LifeLock - 247 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team by private message at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

9 guests found this review helpful. Did you?

YOUR NOT GOING TO LIKE IT !!!

LifeLock

Would not recommend

jOE from Dunnellon Fl - 250 days ago Verified buyer

What the crap have you done to your web site ??? It's almost impossible to use NOW!!! I had to SIGN IN over & over again and all I was trying to do is update my credit cards... If I were in charge I'd fire the designers... I've been a member since 2010 & now I'm seriously considering another company... This has become an nightmare to function & another thing it seems every time I have to check in with your web stie I have to change my password ,WHY ??? I know it's the right password and it's a strong one but I'm forced to put in a new one... I went from telling other to buy in it's great but no longer it's crap !!! MY OPINION !!!

Pros

Peace of Mind

Support

Cons

Alerts

Service

1 reply from LifeLock - 249 days ago

Thanks for taking the time to provide us with your feedback. We apologize for the frustration and inconvenience you’ve experienced with our website. We are extremely sorry to hear you have this experience. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

Trying to confirm Life lock customer service phone, no luck

LifeLock

Tim from Semionole FL - 256 days ago

Tim Trying to confirm Life lock customer service phone, no luck

1 reply from LifeLock - 251 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Could you please contact LifeLock Member Services at 1-800-543-3562 again or contact our social customer team by private message at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

IDENTITY ALERT CONCERN - 2 YEARS LATER?????????????????

LifeLock

Would not recommend

Gregg from Glenview, IL - 258 days ago Verified buyer

OMG!!!!!!! I cannot believe I just received an identity alert dated May 19, 2022, over 2 years later??? That is totally messed up!!! You keep trying to get me to upgrade and spend more money on additional services and I'm not even getting good service with what I have. My work IT person had previously mentioned that they are not impressed with your product. I can see why!

Cons

Alerts

Cost

Service

1 reply from LifeLock - 258 days ago

Thank you for reaching out and bringing this serious issue to our attention. We deeply regret the inconvenience and frustration you’ve experienced due to the delayed identity alert. We understand your hesitation and the feedback from your IT professional. Please be assured that we are taking this incident very seriously and are committed to making necessary improvements. Your trust is important to us, and we hope to regain it through our actions and dedication to providing better service. we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

You keep telling me my user I D is wrong

LifeLock

Richard from Tucson - 260 days ago

Okay if my I D is wrong How can I sign in. You provide assistance for the password but not the User I D.

1 reply from LifeLock - 258 days ago

Thank you for reaching out and bringing this to our attention. We apologize for the inconvenience you’ve experienced with signing in due to an incorrect user ID and the lack of support for recovering it. We understand how frustrating it can be to face obstacles when trying to access your account. We are sorry for any inconvenience this has caused and for not providing clear assistance for user ID recovery. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

Incorrect alert sent

LifeLock

Would not recommend

Clarence from Michigan - 260 days ago

Denny's Auto diagnosis is mislabeled as a restaurant. Please correct this so I don't get texted and incorrect alert at 2:00 a.m. in the morning. Very unprofessional 🚫

Cons

Alerts

Service

1 reply from LifeLock - 258 days ago

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the incorrect labeling of Denny's Auto Diagnosis as a restaurant, resulting in unwanted alerts. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

service

LifeLock

Would not recommend

MARY from EDISON,N - 263 days ago Verified buyer

you are no accepting my unfavorable review

Pros

Support

Cons

Service

1 reply from LifeLock - 263 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. If you have any questions regarding to our products, please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

Alert received

LifeLock

Alice from Woodbridge, VA - 264 days ago

Received credit activity alerts but no information in my account about alert or with alert details so this is unacceptable/useless

Pros

Support

Cons

Alerts

1 reply from LifeLock - 263 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have received alerts without information. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

What They Do If They Can't Help Your Identity Theft

LifeLock

Would not recommend

Leslie from Hawley, PA - 264 days ago Verified buyer

I just got an email that if they can't restore my identity they will refund a year's worth of premium. How does that help? The reason I have this policy is because they guarantee $1M of fix protection. How is $450 replacing that? I recently got a notice from Discover of a 50k loan taken out in my name - LifeLock hasn't said a word about it. How does my free monitoring from Discover catch something that LifeLock doesn't. What am I paying for? I also have had several scam emails claiming to be Norton to get my credit card info. How is LifeLock not able to protect themselves from being used for a scam?

Cons

Alerts

Poor Monitoring

1 reply from LifeLock - 264 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have felt this way. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

Ultimate Plus

$239.88 /year

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$239.88 /year

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.7 | 7870 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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