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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Hard to understand

LifeLock

Linda from Alabama - 217 days ago Verified buyer

Unfortunately the person I was speaking with was very hard to understand. I asked him to speak more slowly and he did so. It was just so very challenging. I told him I was quite sure what the alert was. After going through about 1/2 hr to verify who I was it was verified exactly what I said it was. I appreciate the service you provide but surely there is an easier way to verify this. I think the main problem was not being able to understand the person I was speaking with. He was polite and trying hard but I really would prefer to speak to someone from the USA. I m getting older and cannot understand someone who doesn't speak clearly and slowly

Pros

Protection

Cons

I must speak with someone who can speak clearly

1 reply from LifeLock - 214 days ago

Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you experienced during your recent call. We understand how frustrating it can be when communication is challenging, especially when dealing with important matters. We appreciate your patience and your kind words about our service. Your feedback is invaluable, and we take it seriously. We will ensure that it is passed on to the appropriate teams so we can improve our processes, including making sure that communication is clear and easy to understand for all our customers. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thank you and stay cyber safe.

6 guests found this review helpful. Did you?

Terrible Experience

LifeLock

Would not recommend

Allan from Oregon - 217 days ago Verified buyer

In a span of three days my account both phone & Mac was attacked twice. The hacker gained control of my internet connection blocking use of my devices. The hacker ordered new credit cards to be issued on two of my credit card accounts and had them shipped to New York. I live in Oregon. Over two days I spent a documented 12+ hours on the phone trying to regain control of my internet. While I was ultimately successful in regaling control and blocking out the hacker, I'm still concerned about irregularities appearing in my devices and live in fear of a third attack. The only acknowledgement of these events by Lifelock by Norton was questioning one contact with a credit card company, that was me as I attempted to reverse an order to send a new to the east coast

1 reply from LifeLock - 214 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we will follow up with your case and our relevant team will contact you as soon as possible. Thank you.

6 guests found this review helpful. Did you?

POOR CUSTOMER SERVICE AND POOR ENGLISH

LifeLock

Would not recommend

Shadow from North Hollywood - 220 days ago

I waited for 32 minutes . The first agent - jake - just put me on hold. The second aIt didn't matter. I waited, but then the agent was difficult to understand and spoke very quickly. Agent wouldn't get to my issue. i was very upset that the agent continued to talk and didn't answer my question. She or he wouldn't give me its name. i was not interested in why there was such a long wait. i wanted my issue to be discussed. The person was rude and it caused me to be rude in return. And then he/she said she didn't have to tolerate me and hung up. Your company is not equipped to handle breeches. I am sorry that you don't have the people to deal with these issues and the subscribers. I venture to guess that you don't care what I think. I really want this to go to the supervisors - not the public.

Cons

Service

1 reply from LifeLock - 219 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will follow up with your case and our relevant team will contact you as soon as possible. Thank you for your patience and stay cyber safe.

5 guests found this review helpful. Did you?

POS

LifeLock

Rose from Tucson - 220 days ago

I had LIFELOCK for 10 years. This past year I have had two issue. One was with a medical bill. FYI Lifelock does not help with medical bills. So they told me. The second I put my IRS return on their own back Spruce bank card. 418 dollars was stollen out of my account and Spruce would not help. Life Lock told. me they could not me either. I cancelled it once and for all. I guess you only get protection if you know your thief. YEP I know the thief now. I have Aura . yes you get tons of alerts but no help.

Cons

Service

1 reply from LifeLock - 219 days ago

5 guests found this review helpful. Did you?

confused

LifeLock

Kathryn from 70 Mill Road, Farmingdale, NY - 221 days ago Verified buyer

I received that I dismissed this and gave you the last 5digits of my license number, I have no recollection of dismissing this and giving you my license no. I received an email saying I did dismiss it and I don't remember doing so.

Pros

Peace of Mind

Protection

Security

Support

confirmation of this action

1 reply from LifeLock - 220 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

couldn't get through on phone

LifeLock

Would not recommend

Beverly from Deerfield, IL - 225 days ago

I was on hold for 2 hours. When an agent finally answered, for some reason she couldn't hear me and hung up. I gave up.

Cons

Service

1 reply from LifeLock - 222 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we are following up with your case and our relevant team will contact you as soon as possible. Thank you for your patience and stay cyber safe.

3 guests found this review helpful. Did you?

Worst customer service ever

LifeLock

Would not recommend

Betsy from Richmond, VA - 227 days ago

They don't answer the phone unless you are calling to sign up as a new customer.

Cons

Service

1 reply from LifeLock - 226 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

Worst Customer Service Experience Ever!

LifeLock

Would not recommend

Sarah from Columbia, Maryland - 227 days ago

I can never reach a live customer service representative when I call. Today, I called and waited over 50 minutes.

Cons

Alerts

Cost

Service

1 reply from LifeLock - 227 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock by direct/private message. We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

Don;'t understand why

LifeLock

Patrick from Baton Rouge, LA - 228 days ago

Tired of changing my password every time I log in...

1 reply from LifeLock - 227 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you are facing this log in issue. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

Life Lock Fails

LifeLock

Frances from Westport,WA - 230 days ago

Alert FAILS to show date and company causing the alert. Then a yes or no question. Yes or no to what?? Then if I guess and pick "yes", you dismiss the alert. What are you doing?? I am paying for what you provided, which was nothing concerning this "alert". Thanks Frances Gary

1 reply from LifeLock - 229 days ago

Thank you for reaching out. For assistance with your request, please contact LifeLock Member Services at 1-800-543-3562. We look forward to helping you. Thank you, and stay safe.

3 guests found this review helpful. Did you?

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.7 | 7870 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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