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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
CONFUSION
LifeLock
JULIE BROUSSEAU from
GALES FERRY, CT -
125 days
ago
Verified buyer
I had no idea that LifeLock was associated with Dish Network or Boost Mobile. Your messages should be much clearer.
1 reply from LifeLock -
121 days
ago
Thank you for your feedback. If you have any questions regarding this, please reach out to our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock and LifeLock Member Services at 1-800-543-3562. They will be more than happy to assist you with any additional information or guidance you may need.
3 guests found this review helpful. Did you?
From bad to worse
LifeLock
Would not recommend
Tese from
Nashville, TN -
128 days
ago
My brother has been experiencing identity theft for over two years. He has been using Life Lock for over a year with no resolve. Not only has the problem persisted it has gotten worse. Now the theif has acquired his work deposit information and now he has to fight with his employer to get his money deposited to him. Every time he changes his deposit information the theif changes it to an another account. He has a claim with Life Lock that is over a year old. It has been and continues to be a nightmare. There is never a solutio
Pros
Support
Cons
Alerts
Peace of mind
Resolution
Service
1 reply from LifeLock -
128 days
ago
We are deeply sorry to hear about the ongoing issues your brother has been facing with identity theft. It is truly disheartening to learn that despite using LifeLock for over a year.
We understand how frustrating and stressful this situation must be for both of you. We sincerely apologize for the lack of resolution and support.
Please know that we take this matter very seriously. Our relevant team will follow up with your case and contact you as possible. We are committed to protecting our customers and will do everything in our power to rectify this situation.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this issue.
8 guests found this review helpful. Did you?
False advertising by LifeLock
LifeLock
Would not recommend
Stephen from
North Carolina -
132 days
ago
Verified buyer
$68,210 was stolen out of my bank accounts after I joined Life Lock. You did not detect it nor did you refund it. I have nothing good to say about you!
Pros
Protection
Restoration/Reimbursement
1 reply from LifeLock -
131 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
5 guests found this review helpful. Did you?
Confirming that you answered "yes".
LifeLock
William from
Duncanville -
132 days
ago
Verified buyer
I've spent over 15 minutes trying to tell yes, I said yes without getting in to the program!!!
1 reply from LifeLock -
131 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Very Unsatisfied
LifeLock
Would not recommend
Gary from
NORTH PALM SPRINGS -
132 days
ago
My accounts keep disconnecting and when I try to reconnect it says "Technical error" I tried calling support, I was told by a recording to go to the verify site and generate a code. I went to the verify site and the "Generate Code" button was dead, it did NOTHING when I clicked on it. I finally got through to support (no easy task) and they were completely incompetent. I can only imagine the lengths I would have to go through with Lifelock if my identity was stolen. I know this review will only generate a canned response to call customer service, but customer service has already proven to be useless. My only option is to cancel my account and find another service.
Cons
Alerts
Cost
Service
1 reply from LifeLock -
131 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
2 guests found this review helpful. Did you?
21413 SE 277th ST
LifeLock
Jeffrey from
Maple Valley WA -
137 days
ago
Verified buyer
While I was actively working with JPMC to fix a problem I had with online banking, I received two phone calls and two emails from LifeLock about identity verification detection. You guys are great! Knowing you're watching/reporting on my identity does definitely give me peace of mind. Many thanks to all who are protecting my identity! Worth every penny!
Pros
Peace of Mind
Protection
Security
Support
1 reply from LifeLock -
121 days
ago
Thank you for the great feedback. If there is anything we can do to improve your rating, please let us know. I hope you have a wonderful day.
2 guests found this review helpful. Did you?
Access
LifeLock
Would not recommend
Buzz from
Waukesha WI -
140 days
ago
Verified buyer
It took me 14 times to get into my account.
Your system does not send emails out properly!!!!!!!
Your system does not accept email addresses as a UID though it says it does.
Your cell phone tree does not accept all keyed in answers!!!
Try out these things yourself! Do not just take my word for it!
Extremely frustrated. I have shared this info with another person too.
Cons
Cost
Service
1 reply from LifeLock -
138 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Great
LifeLock
Elmer from
Tacoma -
141 days
ago
Verified buyer
You guys are great 👍 by
Pros
Peace of Mind
Protection
Security
1 reply from LifeLock -
121 days
ago
Thank you for the great feedback. If there is anything we can do to improve your rating, please let us know. I hope you have a wonderful day.
Alert was very late
LifeLock
Jen from
Freehold NJ -
146 days
ago
Verified buyer
I have subscribed to your service for years and I noticed this alert is very late. The credit inquiry was done in 9/20/2024 and the alert finally appeared on 11/3/2024. Why the delay? My credit inquiry was ran on 9/20/2024 and should have triggered an alert. If this was identity theft, 1.5 months later is too late for monitoring service.
1 reply from LifeLock -
145 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
7 guests found this review helpful. Did you?
Delayed credit alert detection
LifeLock
Would not recommend
Jen from
Freehold NJ -
146 days
ago
Verified buyer
I have subscribed to your service for years and I noticed this alert is very late. The credit inquiry was done in 9/20/2024 and the alert finally appeared on 11/3. Why the delay? My credit inquiry was ran on 9/20 and should have triggered an alert. If this was identity theft, 1.5 months later is too late for monitoring service.
Cons
Alerts
1 reply from LifeLock -
145 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
3 guests found this review helpful. Did you?
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
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