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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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0 reviews

of respondents would recommend this to a friend.

Reviewed by 0 customers.

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Fraudulent activity.

LifeLock

Would not recommend

Laurie from NY - 72 days ago Verified buyer

Someone got my ATM card information and charged over $800 on DoorDash and over $50 on PayPal. I don't even have a PayPal account. My bank did a fraud report and returned my money. I had to cancel my credit cards and purchase a iOS phone. What happened?

Pros

Peace of Mind

Protection

Restoration/Reimbursement

Security

Support

Cons

I don't know why Norton didn't catch this fraud.

1 reply from LifeLock - 71 days ago

We're truly sorry for any inconvenience you've encountered with fraud, we understand how concerning that can be. Please reach out to our LifeLock Member Serivces at 1-800-543-3562; we're here to assist you with your account and questions you may have.

2 guests found this review helpful. Did you?

Confusing!

LifeLock

Would not recommend

Frances from Tallahassee - 78 days ago Verified buyer

I received an alert today. I accidentally pressed yes, thinking it would show me the alert, but yes means delete it! Now I can't get it back and am unable to contact support to help me find the alert. I'm very frustrated with what seems like a farly logical/reasonable task...

Cons

Alerts

1 reply from LifeLock - 78 days ago

Frances, thank you for reaching out to us with your concerns and feedback. We understand the importance of being able to view if you accidently said 'yes'. When you log into your account, you can still view alerts that were considered 'dismissed' because we know accidents happen. We are sorry that you are frustrated with not being able to see this. We ask that you please reach out to our LifeLock Member Services at 1-800-543-3562.

3 guests found this review helpful. Did you?

No Peace of Mind for Me

LifeLock

JEANNE from West Palm Beach - 80 days ago Verified buyer

For some reason the aol account ID shows instead of gmail and when I tried to open the gmail it wouldn't take with that information. There is no telephone number provided to call for assitance.

Pros

Protection

Cons

Service

1 reply from LifeLock - 79 days ago

Jeanne, Thank you for reaching out. I am sorry to hear that you are facing this issue. We would be happy to assist you with your account. Please call our LifeLock Member Services at 1-800-543-3562.

2 guests found this review helpful. Did you?

Exhausted from trying to get into the account ..

LifeLock

Would not recommend

Sherri from Grand Prairie,Tx - 88 days ago Verified buyer

I'm so "tired" of getting these notifications "late" I want to know when they happen "NOT" 4 MONTHS LATER.I ZHAVE A PARTNER THAT NEEDS TO SIGN UP FOR THIS SERVICE, BUT IF YOU CANT DO BETTER FOR WHAT IM PAYING FOR THAN SHES NOT SIGNING WITH YOU GUYS. AND I'LL FIND ANOTHER PROTECTOR......

Pros

Security

Support

Cons

I'm tired of keep adding my "PASSWORD" several t

1 reply from LifeLock - 86 days ago

Sherri, Thank you for providing your feedback. I am sorry to hear that you are receiving late notifications on your account. Unfortunately, sometimes delays can occur, but we are happy to review your account and address your concerns. For us to best assist you and know which notifications you are referring to, please reach out to our LifeLock Member Services at 1-800-543-3562.

3 guests found this review helpful. Did you?

No adequate help. Very disappointed and worried

LifeLock

Would not recommend

dominique from Havelock, NC - 89 days ago Verified buyer

As a senior I have been STRUGGLING FOR OVER A YEAR TO GET ANSWERS TO MY QUESTIONS.One tel number on google hung up on me just about two minutes after requesting some answers. Another appeared to be a scammer. I can't afford to get no or self serving help. I was just charged $170.99 a couple of weeks ago with a huge increase, yet I still have no way to gets into my vault and ask about why my new charge is so high while I get no upgrade. So I was advised to cancel my membership before the 60 days have passed. Since was unable to do it online, I canceled my renewal through my bank. I will need my payment back. TY

Cons

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 89 days ago

Dominique, Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've faced and the difficulty in getting the help you need. This is not the service we aim to provide. We understand your concerns regarding the recent charge, and we would be happy to investigate and address the increase. We understand that cost is very important and would like to help with that if possible. You can reach our LifeLock Member Services directly at 1-800-543-3562 for any help regarding your account and billing.

2 guests found this review helpful. Did you?

Can not get into my account

LifeLock

Would not recommend

Robert Vaughan from Corpus Christi, TX - 89 days ago Verified buyer

been trying for months to update information in my account but to no end i can not access my account. even with tech support (not much help there).

Cons

Alerts

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 89 days ago

Robert, thank you for providing this feedback. We have requested this be escalated to our team to investigate further and assist you with your account access. Thank you for your patience.

2 guests found this review helpful. Did you?

Name confusion

LifeLock

Deb from Atlanta GA - 89 days ago Verified buyer

I thought I was a member of and got service from Norton. I get notices from Norton and from Lifelock. I wish you people could figure out who you are. Your dual business identity is annoying and frustrating.

1 reply from LifeLock - 89 days ago

We understand your frustration and apologize for the confusion. LifeLock is part of Norton, with different types of protection (device and Identity) and we’re working to improve the clarity of our communications. You can reach our LifeLock Member Services at 1-800-543-3562 for further clarification of your plan details and what is included. Thank you and stay safe.

2 guests found this review helpful. Did you?

Cancel

LifeLock

Would not recommend

T mcgraw from Baltimore md - 89 days ago Verified buyer

Cancel

Pros

Security

Cons

Service

1 reply from LifeLock - 89 days ago

We are extremely sorry to hear you are looking to cancel. We would love the opportunity to make your overall experience better and answer any questions regarding your membership. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks, and stay safe.

2 guests found this review helpful. Did you?

So you found another way to exploit us.

LifeLock

Would not recommend

Doreen from Reedsburg - 89 days ago Verified buyer

Now because I uninstalled you you're going to start overloading me with your messages of doom.

Cons

I'm worried that you are as bad as the hackers.

Service

1 reply from LifeLock - 89 days ago

We apologize for any inconvenience regarding messaging you are receiving after uninstalling. To ensure that this is fully resolved, please reach out to our LifeLock Member Services at 1-800-543-3562 and our team can assist.

Used to be a great product, until Norton...

LifeLock

Would not recommend

Michael from VERNON ROCKVILLE - 89 days ago Verified buyer

I have been trying to talk to someone about Robinhood causing my identity to become compromised since 12/28/2024. It is 1/2/2025. Despite calling, chatting emailing, texting, several times, each day since. I have not been able to speak to a human at Life Lock. Strongly suggest using something else for your identify protection.

Cons

Service

1 reply from LifeLock - 89 days ago

We apologize for the frustration you've faced trying to reach us regarding your compromised identity. We understand how important this is and regret the delays you've experienced. We would need to speak with you on the phone for security reasons, to discuss anything on your account. Please call our LifeLock Member Services at 1-800-543-3562 and our team can assist. Thank you.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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