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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Shameful Service for Deceased Customer

LifeLock

Would not recommend

Paula from Chicago, IL - 197 days ago

Company failure to respond/refund for deceased family member's account. Multiple phone calls & emails over 6 weeks time. Nothing. Have a case number but that seems useless. Intend to file BBB report as well. Unacceptable.

Cons

Service

1 reply from LifeLock - 195 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you. We are still following up with your case and our relevant team will contact you as soon as possible. Thank you for your patience.

2 guests found this review helpful. Did you?

I did not agree -

LifeLock

Would not recommend

Nancy from Wausau,wi - 198 days ago

You said I agreed - I was agreeing there was. Problem : help!!

Pros

Security

1 reply from LifeLock - 195 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have this issue. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Terrible customer service

LifeLock

Would not recommend

Deborah from Allentown, PA - 198 days ago

After over an hour on the phone with customer support representative (based off-shore) trying to resolve a security alert and respond to email from LifeLock - problem still not resolved and actually made worse. As a long time customer, I am immediately closing my account. Obstacle after obstacle placed in my way, while at the same time promoting fear about possible identity breach. Then after transfer to another person (also off-shore) asked to re-verify everything again, then finally being told could not provide the information I was seeking. WASTE of TIME and MONEY!

Cons

Alerts

Cost

Off-shore customer service; robot-like

Service

1 reply from LifeLock - 195 days ago

Thank you for being a LifeLock member and for sharing your feedback. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and will do what we can to rectify the issue. While we understand your frustration with being unable to access a family member’s account, it is critical that we store personal information safely and members must log into their own accounts to access or update their information. If you have any additional questions, please contact LifeLock Member Services at 1-800-543-3562. Thanks and stay safe.

2 guests found this review helpful. Did you?

Difficulty accessing actual alert

LifeLock

Would not recommend

Jeff from Freeport ,FL - 200 days ago

My Wife received alert via email , no text . Accessed portal , and as soon as account loaded , the dashboad page flashed on briefly then was replaced by a white screen with a blue rotating circle in the middle. When I attempted to call your customer support line , I had to set thru numerous insurance adds and I attempted to dial an operator for customer support and ended up hanging up on what initially sounded like a person , but ultimatlely sounded like AI and talked over the top of me . I later located another support number , and after being on hold for a long time , a representative was able to explain the credit inquiry alert . We still are unable to get the portal to operate properly on my wife's account . The portal operates perfectly fine on my account . We are accustomed to better service from LifeLock .

Cons

Alerts

Service

1 reply from LifeLock - 199 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. We will follow up with your case and our relevant team will contact you as soon as possible. Thank you for your patience.

1 guest found this review helpful. Did you?

In need of identity theft help

LifeLock

Would not recommend

Erica from Norfolk Virginia - 204 days ago Verified buyer

I'm calling lifelock trying to acess my benefits and I'm getting no where there telling me there was an investigation already open after taking all my info and not giving me any thing in regards to our call we had over forty five minutes

Pros

Peace of Mind

Protection

Restoration/Reimbursement

Security

Support

Cons

Alerts

1 reply from LifeLock - 200 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please send us the support case number in here and we will follow up with your case and our relevant team will contact you as soon as possible. Looking forward to hearing from you soon. Thank you for your patience.

Please help me with logging in

LifeLock

Ollie from Joliet IL - 207 days ago

I'm unable to login to my account.

Pros

Support

Cons

Service

1 reply from LifeLock - 201 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you had issue with logging in. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

Life Late

LifeLock

Would not recommend

Larry from Jacksonville, NC - 208 days ago

Life Lock does an excellent job of informing you that there is a possibility of fraudulent charges or use of credit nearly a month later. In every situation that I have been alerted it has been literally weeks later; we recently just bought a new car and over three weeks after the purchase Life Lock informs me by blowing up my phone and email to inform me of a new item on my credit report. Fortunately Life Lock comes free with my Norton but I would never pay for it, talk about a day late and dollar shot in Life Lock's case it is several weeks late, they should calls themselves Life Late.

Pros

Life Late

Cons

Alerts

1 reply from LifeLock - 201 days ago

Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced with our alert system. We understand how crucial timely notifications are, especially when it comes to potential fraudulent activities. Your experience is not reflective of the standard we strive to maintain. We are continuously working to improve our services and your feedback is invaluable in helping us identify areas for enhancement. We would like to investigate this matter further to ensure it doesn’t happen again. Could you please provide us with more details about your recent alerts by contacting our LifeLock Member Services at 1-800-543-3562? Thank you for your patience and for being a valued customer. We hope to regain your trust and provide you with the level of service you deserve.

4 guests found this review helpful. Did you?

One of the most unfriendly user services

LifeLock

Would not recommend

Brian from Pennsylvania - 209 days ago

I made a mistake on an alert - nearly impossible to get help

Pros

Security

Cons

Service

1 reply from LifeLock - 201 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Our relevant team will follow up with this issue and contact you as soon as possible. Thank you for your patience and stay safe.

Crap

LifeLock

Would not recommend

Greg from Denver co. - 210 days ago

Lifelock is nooo good, we signed up and when we got hacked they never never never got hold of us to let us know our bank fraud dept got hold of us. We have canceled, save your money people they are a rip off!!!!!

1 reply from LifeLock - 201 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Lifelock is worst than the scams.Cant cancel.

LifeLock

Would not recommend

Daniel Lucas from USA - 215 days ago

LifeLock is worse than the scams it's supposed to protect from. The menus to cancel subscription go to page no longer available and form not available. Realizing LifeLock is a scam

Cons

Alerts

Renewal

Service

Subscription

1 reply from LifeLock - 213 days ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustrating experience with our product. Your feedback is incredibly important to us, and we understand how disappointing it must be to encounter issues when trying to cancel your subscription. Please know that we take your concerns very seriously. We would like to assist you in resolving this matter as quickly as possible. Could you please check your account to make sure that your account is completed the process after logging into your account. If you would like us to assist for this, please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Ultimate Plus

$239.88 /year

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$239.88 /year

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.7 | 7870 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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