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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Was not notified
LifeLock
Gary from
Chesapeake, VA -
78 days
ago
Verified buyer
In December, 2024, a checking account was opened in my wife's name. We are both members. We did not receive any...none...not one...notification of this action, as you say we should have and you look out for.
Cons
Alerts
MISSED alert
Service
1 reply from LifeLock -
78 days
ago
Gary, thank you for providing us with this feedback. I am sorry to hear that you did not receive a notification. I can understand the concern regarding an account being opened. Our team would be happy to assist you with this and look at your account. We would please ask that you reach out to our LifeLock Member Services at 1-800-543-3562.
sales
LifeLock
dave from
fort walton beach fl -
78 days
ago
Verified buyer
i already pay almost $600/year for your service. And yet you keep finding products to sell me. just stop.
Pros
Peace of Mind
Protection
Security
Cons
marketing please. should have full coverage
1 reply from LifeLock -
78 days
ago
Hi Dave, thank you for providing this feedback. As we are not sure what way you are receiving these offers, you can opt out of marketing offers with the instructions at https://support.norton.com/sp/en/us/home/current/solutions/v118283428 . You can also call us directly at 1-800-543-3562 regarding your LifeLock account and any questions you have.
One time passcode
LifeLock
Bonnie O. Hott from
gadsden, ala -
79 days
ago
Verified buyer
I requested a one time passcode to be sent to my email address on file at least 6 times. No passcode was sent. You asked if I would dismiss the alert for an account beig opened. I thought I knew what account it was , but wanted to look to be sure. I never got the passcode...never could get into my account to view. The next thing I knew, you Dismissed the Alert. I never got access.
Pros
Protection
Security
Cons
Alerts
1 reply from LifeLock -
78 days
ago
Hi Bonnie, I am sorry to hear that you are having issues with the passcode not arriving to your email so that you can review the alert. We understand that it is important to review and know what we sent to you. We would ask that you reach out to us directly at 1-800-543-3562 for our support team to assist with the issue and review the alert.
Accounts
LifeLock
Would not recommend
Elizabeth Blankenship from
Elpaso, Texas -
85 days
ago
Verified buyer
If your company supposed to be monitoring my account and my husband's then why do many times that I have been with lifelock not gotten any alerts until I finally go into my accounts to see that they are disconnected!!! I've called before your company only to be told that my bank could have rejected it. Why when this happens can your company not send out an email or text telling me this? It's very frustrating that when my accounts are connected again I get sometimes up to 100 alerts marked for the same date that accounts were connected!! Asking if I made these transactions? This is something your company needs to work on or I'm going to cancel. Hopefully you take these comments seriously!
Cons
Alerts
1 reply from LifeLock -
85 days
ago
Thank you for sharing your concerns with us. We’re truly sorry to hear about the frustrations you’ve experienced with your account alerts, and we understand how important it is to receive timely notifications.
Please reach out to our LifeLock Member Services team at 1-800-543-3562 so we can further investigate this issue with your transaction monitoring concern, they can look to open a ticket. With financial accounts, we do have to comply with your banks policies. Your experience matters to us, and we appreciate the opportunity to address your concerns.
Ok
LifeLock
Karen from
Ronkonkoma NY -
87 days
ago
Verified buyer
That was not me but the issue was rectified . The issue occurred in December. I just received the alert January 5th
Pros
Restoration/Reimbursement
Cons
Alerts
1 reply from LifeLock -
86 days
ago
Thank you for providing your feedback. We are sorry to hear that your Alert was delayed. There are different reasons this can happen, including the type of Alert. We would be happy to review your account with you, to provide you information and ensure you know that your protection is in place to assist. Please reach our LifeLock Member Services at 1-800-543-3562 and our team can assist.
Disgusted
LifeLock
Bonnie from
Bellville TX -
89 days
ago
Verified buyer
I received two alerts one for my husband and one for myself. I tried to login, they wanted to send a one time passcode, I never got it. I called and held for 20 minutes and never got a response I am totally disgusted.
Pros
Security
Support
1 reply from LifeLock -
89 days
ago
Hi Bonnie, thank you for your feedback. I am sorry to hear that you are having such an ordeal trying to get logged in. There could be a few things causing this. For the best assistance, please call our LifeLock Member Services directly at 1-800-543-3562.
If for any reason you continue to experience issues, please let us know so that we can escalate if needed. Thank you and stay safe.
No taking care of bad Tex messages
LifeLock
Randy from
Colorado City -
90 days
ago
Verified buyer
Not doing what I was told you would do
Pros
Peace of Mind
Protection
Security
Cons
Service
1 reply from LifeLock -
89 days
ago
Randy, that you for your feedback. We are sorry to hear that you feel our services are not working for you. To better understand what is not working, we would need to speak with you on the phone for security purposes. We ask that you please reach out to our LifeLock Member Services at 1-800-543-3562 so that we can understand better and assist with your concerns.
1 guest found this review helpful. Did you?
Peace
LifeLock
Musa from
Kano -
90 days
ago
"Great attention to detail! The content is clear and well-structured, with actionable insights. Keep up the excellent work!"
Pros
Peace of Mind
Restoration/Reimbursement
Cons
Alerts
Cost
1 reply from LifeLock -
86 days
ago
Thank you for your kind words! We're glad you found the content helpful and well-structured. If you have any questions, please feel free to reach out to us anytime.
Only alert came weeks after the CC company notified us
LifeLock
Would not recommend
Faith from
Anchorage Alaska -
93 days
ago
A cc company notified us they lowered our credit limit. We hadn't used it in a few years and didn't care. Weeks later Lifelock sends email alerts. -Weeks later. That is the only alert we have had from them in years and it's weeks later. Just what good is that? I thought Lifelock was supposed to be on top of things? This change was not life changing for us but if this is how they "protect" unusual activity in our credit, I am really NOT impressed. Over priced and no way to respond to their emails. If they are so far behind the curve on a simple change, it makes me wonder what good they would be if something really happened that we needed the security. Obviously, I am really irritated and not sure they can be trusted.
Cons
Alerts
Cost
Service
1 reply from LifeLock -
93 days
ago
Thank you for reaching out with your feedback. I can understand your frustration regarding the timing that you were notified in and I am sorry that you don't feel it was in a good timeframe. With this being a change to your valid cc, it first has to be update with the credit bureaus before any company other than the bank that holds the account will be advised of the changes. We strive to reach out to you as soon as changes like this happen. If you have any questions regarding this type of Alert and the timing, please reach out to our LifeLock Member Services team at 1-800-543-3562.
Transaction
LifeLock
Donna from
ND -
134 days
ago
Verified buyer
I called yesterday to ask about two alerts that were sent to me through email. It was very difficult to get through. Touching "9" did not seem to work. The first call was disconnected. I called again and was finally sent to an agent. The agent was helpful but I still did not get an answer to my questions, and I did not say for sure that "Yes, it was me," so it should not have been dismissed.
Cons
Service
1 reply from LifeLock -
132 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. Our relevant team will contact you as soon as possible. Thank you for your patience and understanding.
1 guest found this review helpful. Did you?
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
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