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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Never saw the alert!

LifeLock

Would not recommend

Steven from Minnesota - 235 days ago

I never saw the alert. Every time I tried a saw a screen that said "Try again later"

Cons

Alerts

Service

1 reply from LifeLock - 231 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed with the alert. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Complaint

LifeLock

Would not recommend

Joann from Tinton Falls, NJ - 235 days ago

disappointed in service--two reasons 1. Received two ID alerts for July 1st. involving P11 at JPMC at 11:00 AM Pacific Daylight Time. Statement said that I should contact JPMC at the email address or phone number below. Ha, ha, ha, neither was below so I do not know who to contact. 2. Called customer support @ 8:30 August 10th. Very difficult and time consuming to get to a "live person" instead of the robot answering the call. When I finally did talk to an agent, explained my situation, she said that she was checking. BUT...she hung up on me. Is this the service I can expect from Norton considering the high cost of your service?

Pros

Support

Cons

Alerts

1 reply from LifeLock - 231 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we would like to follow the issue so please send us the support case number here or contact by private message at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

Scam!!!

LifeLock

Would not recommend

BumpaDuck from Minneapolis, Mn - 235 days ago

I was phished and told by the local police to sign up for LifeLock. I signed up and paid $375 for one years subscription. After signing up the phished stole $11,700 from my account. Lifelock is a total scam and a farce! Keep your money and don't sign up!

Pros

NONE

Cons

Cost

SCAMMERS!

Service

1 reply from LifeLock - 232 days ago

We are sorry to hear about the situation you were experiencing. We would like to investigate your case so please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

QUESTIONABLE

LifeLock

ROBERT J MECCA from EAST PATCHOGUE , NEW YORK - 236 days ago Verified buyer

NOT HAPPY WITH YOUR SERVICE -,SINCE I TRIED TO MAKE A PHONE INQUIRY ABOUT SOME ISSUES I HAVE AND YOU PERSON CAN BAREL SPEAK ENGLISH CORRECTLY ? COULD NOT UNDERSTAND FOR BOT QUESTIONS AND ANSWERS WHAT SO - EVR - GOD FOR BID I HAD A EMERGENCY BREACH- VERY DISSPOINTED

Pros

Peace of Mind

Protection

Support

1 reply from LifeLock - 236 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you. Our relevant team will follow up your case as soon as possible. Thank you for your patience and stay cyber safe.

3 guests found this review helpful. Did you?

Zero confidence

LifeLock

Would not recommend

Brad from Indianapolis - 236 days ago

Based on the alert messages in my email I have zero confidence that I am actually getting messages from a secure site. I have contacted support and they say, it's just how it works. I clicked on the link to say it was me and a browser opens with random code and asking me to click on another button to take me to the "link" This is something I would expect from a phishing website.

Cons

Support

security

website

1 reply from LifeLock - 236 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you. LifeLock members may check and respond to the alerts by logging into the member account. If you need to reset your password, we’ll guide you through this step to regain access and respond to the alert notifications. This process is in place to help ensure the security of our members' accounts. If you have any additional questions, please let us know. Stay Cyber safe.

2 guests found this review helpful. Did you?

Advertise that they will help, but find an excuse not.

LifeLock

Would not recommend

Dean from Detroit, Mi - 239 days ago

Basically useless for what I needed!

Cons

Service

1 reply from LifeLock - 237 days ago

Thank you for sharing your feedback. I’m sorry to hear that our product did not meet your needs. We strive to provide the best possible experience for our customers and would like to understand more about your specific requirements. We would love to improve our services and better assist you so please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Alert response

LifeLock

Would not recommend

Martin from Briarcliff Manor, New York - 243 days ago

I had questions regarding an alert which couldn't be answered by your automated response, so I called. After over half an hour on hold I hung up.

Pros

Protection

Support

Cons

Service

1 reply from LifeLock - 243 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team by private message at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

9 guests found this review helpful. Did you?

YOUR NOT GOING TO LIKE IT !!!

LifeLock

Would not recommend

jOE from Dunnellon Fl - 246 days ago Verified buyer

What the crap have you done to your web site ??? It's almost impossible to use NOW!!! I had to SIGN IN over & over again and all I was trying to do is update my credit cards... If I were in charge I'd fire the designers... I've been a member since 2010 & now I'm seriously considering another company... This has become an nightmare to function & another thing it seems every time I have to check in with your web stie I have to change my password ,WHY ??? I know it's the right password and it's a strong one but I'm forced to put in a new one... I went from telling other to buy in it's great but no longer it's crap !!! MY OPINION !!!

Pros

Peace of Mind

Support

Cons

Alerts

Service

1 reply from LifeLock - 245 days ago

Thanks for taking the time to provide us with your feedback. We apologize for the frustration and inconvenience you’ve experienced with our website. We are extremely sorry to hear you have this experience. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

Trying to confirm Life lock customer service phone, no luck

LifeLock

Tim from Semionole FL - 251 days ago

Tim Trying to confirm Life lock customer service phone, no luck

1 reply from LifeLock - 247 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Could you please contact LifeLock Member Services at 1-800-543-3562 again or contact our social customer team by private message at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

IDENTITY ALERT CONCERN - 2 YEARS LATER?????????????????

LifeLock

Would not recommend

Gregg from Glenview, IL - 254 days ago Verified buyer

OMG!!!!!!! I cannot believe I just received an identity alert dated May 19, 2022, over 2 years later??? That is totally messed up!!! You keep trying to get me to upgrade and spend more money on additional services and I'm not even getting good service with what I have. My work IT person had previously mentioned that they are not impressed with your product. I can see why!

Cons

Alerts

Cost

Service

1 reply from LifeLock - 253 days ago

Thank you for reaching out and bringing this serious issue to our attention. We deeply regret the inconvenience and frustration you’ve experienced due to the delayed identity alert. We understand your hesitation and the feedback from your IT professional. Please be assured that we are taking this incident very seriously and are committed to making necessary improvements. Your trust is important to us, and we hope to regain it through our actions and dedication to providing better service. we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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