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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Peace

LifeLock

Musa from Kano - 90 days ago

"Great attention to detail! The content is clear and well-structured, with actionable insights. Keep up the excellent work!"

Pros

Peace of Mind

Restoration/Reimbursement

Cons

Alerts

Cost

1 reply from LifeLock - 86 days ago

Thank you for your kind words! We're glad you found the content helpful and well-structured. If you have any questions, please feel free to reach out to us anytime.

Only alert came weeks after the CC company notified us

LifeLock

Would not recommend

Faith from Anchorage Alaska - 93 days ago

A cc company notified us they lowered our credit limit. We hadn't used it in a few years and didn't care. Weeks later Lifelock sends email alerts. -Weeks later. That is the only alert we have had from them in years and it's weeks later. Just what good is that? I thought Lifelock was supposed to be on top of things? This change was not life changing for us but if this is how they "protect" unusual activity in our credit, I am really NOT impressed. Over priced and no way to respond to their emails. If they are so far behind the curve on a simple change, it makes me wonder what good they would be if something really happened that we needed the security. Obviously, I am really irritated and not sure they can be trusted.

Cons

Alerts

Cost

Service

1 reply from LifeLock - 93 days ago

Thank you for reaching out with your feedback. I can understand your frustration regarding the timing that you were notified in and I am sorry that you don't feel it was in a good timeframe. With this being a change to your valid cc, it first has to be update with the credit bureaus before any company other than the bank that holds the account will be advised of the changes. We strive to reach out to you as soon as changes like this happen. If you have any questions regarding this type of Alert and the timing, please reach out to our LifeLock Member Services team at 1-800-543-3562.

Transaction

LifeLock

Donna from ND - 134 days ago Verified buyer

I called yesterday to ask about two alerts that were sent to me through email. It was very difficult to get through. Touching "9" did not seem to work. The first call was disconnected. I called again and was finally sent to an agent. The agent was helpful but I still did not get an answer to my questions, and I did not say for sure that "Yes, it was me," so it should not have been dismissed.

Cons

Service

1 reply from LifeLock - 132 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. Our relevant team will contact you as soon as possible. Thank you for your patience and understanding.

1 guest found this review helpful. Did you?

Cancel my subscription

LifeLock

Jeannine from Graham washington - 177 days ago Verified buyer

PLEASE cancel my subscription I have tried on line to cancel I've called the phone number continually busy. Please just cancel my account!!!!

Pros

Support

Cons

Subscription

1 reply from LifeLock - 173 days ago

We are so sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience.

1 guest found this review helpful. Did you?

Review my data, again, - warning from my request

LifeLock

Hiroko from Fullerton - 179 days ago Verified buyer

Although I put the Alert for my data at the First Data Corp, that was mistake. I have never known that The First Data Corp. So, please review the notice. Re-examine please find out who input or see my data with The First Data Corp.

Pros

Protection

Security

Support

1 reply from LifeLock - 170 days ago

Thank you for reaching out to us. We wanted to confirm that we connected with you on October 5th and hope that our Member Services team has addressed your concern about the alert. If you have any additional questions or need further assistance, we are here to help. Please feel free to contact our LifeLock Member Services at 1-800-543-3562. Thank you for being a valued member of LifeLock. We appreciate your patience and understanding.

1 guest found this review helpful. Did you?

Complaint-keep receiving 2 alerts already approved

LifeLock

Would not recommend

Bonnie from Honolulu - 183 days ago

Called 9/16 I keep receiving the same 2 alerts for 9/6and 9/10. I've cleared these alerts 15 time😡WHAT IS THE PROBLEM? My case #88561248. On hold forever. Terrible service

Cons

Alerts

1 reply from LifeLock - 183 days ago

1 guest found this review helpful. Did you?

Customer service is terrible, waited 20 minutes online!

LifeLock

Would not recommend

Simon from Port Saint Lucie - 183 days ago

Tried to log in, did not receive reset texts, waited 20 minutes online, this is not acceptable from a service that is meant to protect! Very disappointed. I will NOT renew

Cons

Service

1 reply from LifeLock - 182 days ago

Thank you for sharing your feedback. I'm truly sorry to hear about your experience and understand how frustrating it must have been for you. We strive to provide a seamless and secure service, and it's clear we fell short in this instance. Your feedback is invaluable and we will look into the issue to improve. Our relevant team will reach out directly to gather more information and help resolve the issue as soon as possible. We appreciate your patience and hope to have the opportunity to regain your trust.

1 guest found this review helpful. Did you?

Tardy Notifications

LifeLock

Would not recommend

David from Pennsylvania - 186 days ago

Unlocked one of my credit freezes over 24 hours ago for a credit application. Never received any notification of any activity pertaining to a credit check request until now, even though the original effort to access my credit information was three days ago. This same tardy notification has taken place twice over the past three months, and several times over the past year or more, so it's a pattern of negligent behavior, not a fluke. We have several free notification services that beat Norton by anywhere from 8 to 24+hrs...FREE services, and I'm paying almost twice as much as the perhaps better rated and better reviewed competitors of Norton. I think our relationship is going to end at the end of the subscription for sure because I have ample evidence that I do not receive the level service that I pay for and deserve. You absolutely are not getting any value from Norton, their service has grossly deteriorated.

Pros

There are no current Pros

Cons

Alerts

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 183 days ago

Thanks for taking the time to provide us with your feedback. We understand your frustration about the delayed notification. While we send alerts once we receive notification of a monitored activity, your membership provides you with essential tools to help protect your information. Now is a great time to review your plan coverage and ensure your information is up to date. If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. Stay cyber safe.

1 guest found this review helpful. Did you?

Lousy customer service

LifeLock

Would not recommend

Kathie from Mikkelsen-Ramirez - 198 days ago

I think it's terrible you won't let customers talk to a live agent. I'm very unhappy & have lost all confidence in the ability to solve issues with you!

Cons

Service

1 reply from LifeLock - 196 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. We will follow up with your case and our relevant team will contact you as soon as possible. Thank you for your patience.

1 guest found this review helpful. Did you?

Difficulty reaching you!!!!

LifeLock

Janet from Belle Chasse, LA - 214 days ago

Tried to reach you by phone. Call would not go thru. Wanted to speak with representative.. Difficult to get into website. Not user friendly!!!

Pros

Ability to reach by phone & website.

1 reply from LifeLock - 212 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will contact you as soon as possible. Thank you for your patient and stay cyber safe.

1 guest found this review helpful. Did you?

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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