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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Annoying!
LifeLock
Would not recommend
Tom from
Illinois -
217 days
ago
Get an alert about a transaction and verify it only to get another alert about the same transaction to verify my verification. A waste.
Bright house Financial is NOT a cable/satellite company.
Cons
Cost
Service
1 reply from LifeLock -
216 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
No peace at all
LifeLock
Would not recommend
Angie from
Stony Point NC -
218 days
ago
All I've had is problems with you and Norton.
Pros
Peace of Mind
Protection
Security
Support
1 reply from LifeLock -
216 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Want to talk to a live representative?
LifeLock
Would not recommend
Clarence from
Middletown -
226 days
ago
Would like to talk to a live representative
Pros
Peace of Mind
Protection
Restoration/Reimbursement
Security
Support
Cons
Alerts
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
225 days
ago
Thank you for reaching out. For assistance with your request, please contact LifeLock Member Services at 1-800-543-3562. We look forward to helping you. Thank you, and stay safe.
alert
LifeLock
stuart from
Baltimore -
241 days
ago
you send me an alert that there's a new account on my credit reports. I log in to read the alert and all it says is a new account was added. You don't provide any details about what you see being added. I did add a new account recently, but from your alert I have no way of knowing if this is the account you are seeing or if there is some other new account added. So i just clicked the button saying this was me on the assumption that what you're seeing is the new credit card account I opened. But there's no way through the information you provided to be 100% certain.
1 reply from LifeLock -
238 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you had this experience for adding the new credit card. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Answering transaction alert in android app.
LifeLock
Jayme from
Wi -
253 days
ago
Received a transaction alert. Opened lifelock app. Read information on alert. When got to bottom of alert yes and no buttons appear. There wasn't a question for the yes or no on the app. Hard to answer without a question. Logged in on my laptop to look on alert there found question and answered it. You need to make sure on app that the question appears.
1 reply from LifeLock -
252 days
ago
Thank you for bringing this to our attention. I’m sorry to hear about the confusion and inconvenience you experienced with the transaction alert in our LifeLock app.
We understand how important it is for security alerts to be clear and complete, and we apologize for the oversight in our app where the question associated with the alert was missing.
This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Lost money
LifeLock
Stephen from
Camp Hill Pa. -
261 days
ago
Verified buyer
Someone took me for about $1200. Where were you!!!!!
Pros
Peace of Mind
Restoration/Reimbursement
Support
1 reply from LifeLock -
260 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Wondering why?
LifeLock
Would not recommend
Sandy from
Winchester, Indiana -
265 days
ago
Verified buyer
This past April a restaurant charged me 2,053.00 for a $20.53 check. I caught it but it still went on my card. It took a month to get it fixed. Why didn't I hear from you then?
Pros
I thought it was peace of mind
Cons
Service
1 reply from LifeLock -
260 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Alert
LifeLock
Jill from
Ohio -
270 days
ago
It's clearly not me opening an account so do not know why you dismiss if I ever had an acct at the bank. It's not the same thing.
Pros
Security
1 reply from LifeLock -
267 days
ago
Thank you for reaching out and sharing your concerns. We are very sorry to hear you have experienced this. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Driving me crazy
LifeLock
Frederick from
Dallas Tx -
281 days
ago
Every day a new alert from a different credit bureau. All about the same credit issue. I'm sure all the credit bureaus get this at the same time, why can't this be one alert instead of one every day?!
1 reply from LifeLock -
273 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
No way to talk to a live person
LifeLock
Would not recommend
Danna from
Murray, Ut -
5 days
ago
Verified buyer
It would be nice if I could've talked to a live person to get the information I needed and I did not say yes it was me that had applied for that short term loan I did not apply for any loan on 3/27
Cons
Alerts
Service
1 reply from LifeLock -
5 days
ago
Thank you for sharing your concerns with us. We’re sorry to hear about your experience and regret the frustration caused by not being able to speak with a live representative. We also understand your concern regarding the loan application you mentioned.
To assist you further, we encourage you to reach out to our LifeLock Member Services at 1-800-543-3562 team directly so we can verify any details and address this matter promptly. Your feedback is important to us, and we genuinely hope to resolve this issue for you.
1 guest found this review helpful. Did you?
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
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