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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Reviewed by 0 customers.

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LifeLock

Randall from Milton WV - 266 days ago

For some reason i got a request to verify a credit card application and i checked no, but you scored it as a yes

Pros

Protection

Security

1 reply from LifeLock - 264 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

SELECTIVE COVERAGE

LifeLock

Would not recommend

Marty from San Diego - 268 days ago Verified buyer

My identity was stolen and used to rob me of several thousands of dollars from my BitCoin account. When I applied for Lifelock coverage I was denied.

Pros

Restoration/Reimbursement

Cons

Service

1 reply from LifeLock - 264 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Can't Log into my account

LifeLock

Would not recommend

Kevin from Wheaton, IL - 269 days ago

I can't get access to my account, and after 2 hours, 2 different people haven't been able to fix it.

Cons

Service

1 reply from LifeLock - 269 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team with the support case numbers at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

scamming company , Not from the U.S.

LifeLock

Would not recommend

Paul from Brooklyn NY - 269 days ago

Do not use this company. they will scam you out of $129. then renew you after you noticed them not to renew and credit card company will not dispute the charges.

Pros

No Pros

Cons

Alerts

Cost

No U.S. customer service

Renewal

Service

Subscription

1 reply from LifeLock - 264 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not received message for renewing. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

Looking to fit my Credit

LifeLock

Would not recommend

Carol from Reno, NV - 270 days ago Verified buyer

I have alot of questions. I got a call from Max 7/8, asked him to call me back between 3-6pm. Didn't receive a call. Left message Tues and Wed. Need that call back

Pros

Peace of Mind

Restoration/Reimbursement

Security

Support

1 reply from LifeLock - 264 days ago

1 guest found this review helpful. Did you?

Genie?

LifeLock

Charles from Colville; WA - 271 days ago Verified buyer

Not everyone is a millennial and knows about sdreenshots and copies and what to do with the Genie

1 reply from LifeLock - 269 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed for using Genie. This is not the kind of experience we want our customers to sue our products, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Peace of mind

LifeLock

Tyrone from Baltimore Md - 271 days ago Verified buyer

I can not open my Lifelock app. It keeps asking me for a Fingerprint Biometric but I have a code number..help

Pros

Restoration/Reimbursement

Security

Cons

Service

1 reply from LifeLock - 269 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have an issue with our app. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Simple communication

LifeLock

Would not recommend

JIM from Roscoe - 272 days ago Verified buyer

I've been on the phone with someone overseas for 20 minutes and can't get my questions answered because of a language barrier. How can you have customer service when you can't communicate with your representative. I've been a member now for many years and this iss no way to treat your customers. Can someone call me who can speak English

Cons

Service

1 reply from LifeLock - 271 days ago

We sincerely apologize for the inconvenience and frustration you’ve experienced during your recent call with our customer service. We value your long-term membership and are committed to providing you with the best possible support. We understand how important clear communication is, and we regret that we have not met your expectations in this instance. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

Fraud

LifeLock

Would not recommend

Ruby Valadez from Weslaco - 272 days ago Verified buyer

I've been paying for years. Unfortunately still paying and not even sure why anymore. Found fraudulent activity one again, never notified by LifeLock. And when I brought it to their attention. No one could help. Even having it escalated was no help. It's honestly pointless. Don't waste your money.

Cons

Alerts

Service

Subscription

1 reply from LifeLock - 271 days ago

We are truly sorry to hear about your experience and the frustration it has caused you. Your trust and security are our top priorities, and it is clear that we have not met your expectations. Thank you for being a loyal customer over the years. We take reports of fraudulent activity very seriously, and we apologize that our service did not provide the support you needed. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

computer site

LifeLock

Would not recommend

this sucks from tn - 275 days ago

this is the absolute worst website. can't log in. keeps asking you to put a check in a box then it does that about 4 times and then logs you back out. get multiple alerts but can't log in to check them. Horrible website.

Cons

Alerts

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 271 days ago

I sincerely apologize for the frustrating experience you've had with our website. Your feedback is very important to us, and We are sorry to hear that you've had difficulties logging in and managing your alerts. We are committed to providing a smooth and efficient online experience, and it’s clear we’ve fallen short of that promise. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Ultimate Plus

$239.88 /year

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$239.88 /year

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.7 | 7870 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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