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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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alert

LifeLock

stuart from Baltimore - 241 days ago

you send me an alert that there's a new account on my credit reports. I log in to read the alert and all it says is a new account was added. You don't provide any details about what you see being added. I did add a new account recently, but from your alert I have no way of knowing if this is the account you are seeing or if there is some other new account added. So i just clicked the button saying this was me on the assumption that what you're seeing is the new credit card account I opened. But there's no way through the information you provided to be 100% certain.

1 reply from LifeLock - 238 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you had this experience for adding the new credit card. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Answering transaction alert in android app.

LifeLock

Jayme from Wi - 253 days ago

Received a transaction alert. Opened lifelock app. Read information on alert. When got to bottom of alert yes and no buttons appear. There wasn't a question for the yes or no on the app. Hard to answer without a question. Logged in on my laptop to look on alert there found question and answered it. You need to make sure on app that the question appears.

1 reply from LifeLock - 252 days ago

Thank you for bringing this to our attention. I’m sorry to hear about the confusion and inconvenience you experienced with the transaction alert in our LifeLock app. We understand how important it is for security alerts to be clear and complete, and we apologize for the oversight in our app where the question associated with the alert was missing. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

Lost money

LifeLock

Stephen from Camp Hill Pa. - 260 days ago Verified buyer

Someone took me for about $1200. Where were you!!!!!

Pros

Peace of Mind

Restoration/Reimbursement

Support

1 reply from LifeLock - 260 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

Wondering why?

LifeLock

Would not recommend

Sandy from Winchester, Indiana - 265 days ago Verified buyer

This past April a restaurant charged me 2,053.00 for a $20.53 check. I caught it but it still went on my card. It took a month to get it fixed. Why didn't I hear from you then?

Pros

I thought it was peace of mind

Cons

Service

1 reply from LifeLock - 260 days ago

Alert

LifeLock

Jill from Ohio - 270 days ago

It's clearly not me opening an account so do not know why you dismiss if I ever had an acct at the bank. It's not the same thing.

Pros

Security

1 reply from LifeLock - 267 days ago

Thank you for reaching out and sharing your concerns. We are very sorry to hear you have experienced this. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

Driving me crazy

LifeLock

Frederick from Dallas Tx - 280 days ago

Every day a new alert from a different credit bureau. All about the same credit issue. I'm sure all the credit bureaus get this at the same time, why can't this be one alert instead of one every day?!

1 reply from LifeLock - 273 days ago

No way to talk to a live person

LifeLock

Would not recommend

Danna from Murray, Ut - 5 days ago Verified buyer

It would be nice if I could've talked to a live person to get the information I needed and I did not say yes it was me that had applied for that short term loan I did not apply for any loan on 3/27

Cons

Alerts

Service

1 reply from LifeLock - 5 days ago

Thank you for sharing your concerns with us. We’re sorry to hear about your experience and regret the frustration caused by not being able to speak with a live representative. We also understand your concern regarding the loan application you mentioned. To assist you further, we encourage you to reach out to our LifeLock Member Services at 1-800-543-3562 team directly so we can verify any details and address this matter promptly. Your feedback is important to us, and we genuinely hope to resolve this issue for you.

Not flexible with changing plans

LifeLock

Would not recommend

Becca from St. Louis MO - 5 days ago

The salesperson said we had 30 days to change plans however to do so you must cancel/refund current plan, loosing all data. And sign up for new plan, re-enter all data again. For such a high tech company that is protecting all our info I now have doubts about their capabilities when they cant simply change a plan from family to individual without all the re-work. The ultimate plus plan is not worth it if you have a chrome book or if you have a family member that can not utilize all the features (ie. parent without credit cards or phone/computer).

1 reply from LifeLock - 5 days ago

Hi Becca. Thank you for sharing your experience with us. We sincerely apologize for any frustration caused during your attempt to change plans. We understand how important it is to have a seamless process, and we're sorry to hear that this has affected your confidence in our services. Unfortunately, we're unable to locate an account with the information provided in your review. We'd love the opportunity to address your concerns and assist you further. If you're able to provide additional details or reach out to our customer support team directly at 1-800-543-3562, we’d be happy to look into this matter and work towards a resolution. Your feedback is valued, and we'll be sharing this with our team to explore ways we can improve our processes. Thank you for bringing this to our attention, and we hope to have the chance to make this right.

Language problems

LifeLock

Would not recommend

Thomas Holmes from Plymouth Mass - 12 days ago

The major problem I find with LifeLock is I can't understand what they are saying. When I Initially called I spoke with a person that spoke American style English but if you call with a problem your put on the phone with someone that speaks English as a second language. I can't understand them so I cancel my account with them

Cons

Can't understand people for India or Asia

Cost

1 reply from LifeLock - 12 days ago

Hi Thomas. Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you experienced when reaching out to our support team and for any difficulties in communication that led to your decision to cancel your account. Our goal is to provide timely and effective support to all our customers. While our team includes professionals from diverse backgrounds, we understand how important clear communication is, especially when you need assistance. Your experience matters greatly to us. If you're open to giving us another opportunity, we would love to address your concerns. Please feel free to reach out to us at 1-800-543-3562. Thank you for bringing this to our attention.

Customer Service/No Follow-up

LifeLock

Would not recommend

Tony from Chicago - 14 days ago

Your staff do not provide technical support follow-up and leave issues unresolved. I have been waiting for three weeks for you to fix a problem.

Cons

Protection

Service

Support

1 reply from LifeLock - 14 days ago

Hi Tony. Thank you for reaching out. We are sorry that you have not received a follow up. We have sent a request to our team for review. Thank you for your patience.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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