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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Cancel my subscription
LifeLock
Jeannine from
Graham washington -
176 days
ago
Verified buyer
PLEASE cancel my subscription I have tried on line to cancel I've called the phone number continually busy. Please just cancel my account!!!!
Pros
Support
Cons
Subscription
1 reply from LifeLock -
173 days
ago
We are so sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience.
1 guest found this review helpful. Did you?
Review my data, again, - warning from my request
LifeLock
Hiroko from
Fullerton -
178 days
ago
Verified buyer
Although I put the Alert for my data at the First Data Corp, that was mistake. I have never known that The First Data Corp. So, please review the notice. Re-examine please find out who input or see my data with The First Data Corp.
Pros
Protection
Security
Support
1 reply from LifeLock -
170 days
ago
Thank you for reaching out to us. We wanted to confirm that we connected with you on October 5th and hope that our Member Services team has addressed your concern about the alert. If you have any additional questions or need further assistance, we are here to help.
Please feel free to contact our LifeLock Member Services at 1-800-543-3562.
Thank you for being a valued member of LifeLock. We appreciate your patience and understanding.
1 guest found this review helpful. Did you?
Complaint-keep receiving 2 alerts already approved
LifeLock
Would not recommend
Bonnie from
Honolulu -
183 days
ago
Called 9/16 I keep receiving the same 2 alerts for 9/6and 9/10. I've cleared these alerts 15 time😡WHAT IS THE PROBLEM?
My case #88561248. On hold forever. Terrible service
Cons
Alerts
1 reply from LifeLock -
182 days
ago
We are so sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will follow up with your case and contact you as soon as possible.
Thank you for your patience.
1 guest found this review helpful. Did you?
Customer service is terrible, waited 20 minutes online!
LifeLock
Would not recommend
Simon from
Port Saint Lucie -
183 days
ago
Tried to log in, did not receive reset texts, waited 20 minutes online, this is not acceptable from a service that is meant to protect! Very disappointed. I will NOT renew
Cons
Service
1 reply from LifeLock -
181 days
ago
Thank you for sharing your feedback. I'm truly sorry to hear about your experience and understand how frustrating it must have been for you.
We strive to provide a seamless and secure service, and it's clear we fell short in this instance. Your feedback is invaluable and we will look into the issue to improve.
Our relevant team will reach out directly to gather more information and help resolve the issue as soon as possible.
We appreciate your patience and hope to have the opportunity to regain your trust.
1 guest found this review helpful. Did you?
Tardy Notifications
LifeLock
Would not recommend
David from
Pennsylvania -
185 days
ago
Unlocked one of my credit freezes over 24 hours ago for a credit application. Never received any notification of any activity pertaining to a credit check request until now, even though the original effort to access my credit information was three days ago. This same tardy notification has taken place twice over the past three months, and several times over the past year or more, so it's a pattern of negligent behavior, not a fluke. We have several free notification services that beat Norton by anywhere from 8 to 24+hrs...FREE services, and I'm paying almost twice as much as the perhaps better rated and better reviewed competitors of Norton. I think our relationship is going to end at the end of the subscription for sure because I have ample evidence that I do not receive the level service that I pay for and deserve. You absolutely are not getting any value from Norton, their service has grossly deteriorated.
Pros
There are no current Pros
Cons
Alerts
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
182 days
ago
Thanks for taking the time to provide us with your feedback. We understand your frustration about the delayed notification. While we send alerts once we receive notification of a monitored activity, your membership provides you with essential tools to help protect your information. Now is a great time to review your plan coverage and ensure your information is up to date. If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. Stay cyber safe.
1 guest found this review helpful. Did you?
Lousy customer service
LifeLock
Would not recommend
Kathie from
Mikkelsen-Ramirez -
198 days
ago
I think it's terrible you won't let customers talk to a live agent. I'm very unhappy & have lost all confidence in the ability to solve issues with you!
Cons
Service
1 reply from LifeLock -
195 days
ago
We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. We will follow up with your case and our relevant team will contact you as soon as possible. Thank you for your patience.
1 guest found this review helpful. Did you?
Difficulty reaching you!!!!
LifeLock
Janet from
Belle Chasse, LA -
214 days
ago
Tried to reach you by phone. Call would not go thru. Wanted to speak with representative.. Difficult to get into website. Not user friendly!!!
Pros
Ability to reach by phone & website.
1 reply from LifeLock -
211 days
ago
We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will contact you as soon as possible. Thank you for your patient and stay cyber safe.
1 guest found this review helpful. Did you?
Annoying!
LifeLock
Would not recommend
Tom from
Illinois -
217 days
ago
Get an alert about a transaction and verify it only to get another alert about the same transaction to verify my verification. A waste.
Bright house Financial is NOT a cable/satellite company.
Cons
Cost
Service
1 reply from LifeLock -
215 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
No peace at all
LifeLock
Would not recommend
Angie from
Stony Point NC -
217 days
ago
All I've had is problems with you and Norton.
Pros
Peace of Mind
Protection
Security
Support
1 reply from LifeLock -
215 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Want to talk to a live representative?
LifeLock
Would not recommend
Clarence from
Middletown -
225 days
ago
Would like to talk to a live representative
Pros
Peace of Mind
Protection
Restoration/Reimbursement
Security
Support
Cons
Alerts
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
225 days
ago
Thank you for reaching out. For assistance with your request, please contact LifeLock Member Services at 1-800-543-3562. We look forward to helping you. Thank you, and stay safe.
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
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