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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Good Luck on Getting Support to Buy a Product

LifeLock

Would not recommend

Bob from Minnesota - 148 days ago

I am on my 3rd or 4th call in an effort to change my Norton 360 subscription to Lifelock Ultimate Plus. It can't be done online and I keep getting referred to different numbers. I have now been on hold for 45 minutes as opposed to most tech companies that offer call backs.

Cons

Service

Subscription

1 reply from LifeLock - 147 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience and understanding.

1 guest found this review helpful. Did you?

What happened

LifeLock

Would not recommend

Bob from Illinois - 150 days ago

Someone hacked my credit union account and transferred funds to an account created with a major investment firm never heard a word from life lock

Cons

Alerts

Service

1 reply from LifeLock - 147 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

Wrong

LifeLock

Would not recommend

Byron from Fort Worth - 152 days ago Verified buyer

Hopefully they are doing a better job protecting my computer than they did on my house alert. Called county and nothing on my house since 2010. WOW

Pros

Have the label

Cons

Alerts

Cost

Renewal

Service

1 reply from LifeLock - 147 days ago

Thank you for sharing your feedback. We're sorry to hear about your experience with the house alert. We take all concerns seriously and strive to provide the best protection for our customers. If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

Re. alarts on 10-30-2024 ,i did not approve the dissmissal

LifeLock

James j Callanhan from Bellmore New York - 153 days ago Verified buyer

i do not approve of the dissmissal of the three alarts on 10-30-2024, i did not approve or apply for any pay day loans. James J Callahan

Pros

Support

Cons

Alerts

1 reply from LifeLock - 153 days ago

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and confusion caused by the dismissal of the three alerts on 10-30-2024. We understand how important it is to have accurate and timely information regarding your account. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.

1 guest found this review helpful. Did you?

Can't cancel by phone

LifeLock

Would not recommend

Sabrina & Kenneth Reger from Kempner, Texas - 154 days ago Verified buyer

Can't speak to anyone we are in or 70s and don't want getting other passwords & texting other numbers! Never helped with 3 scams! Cancel as 6 month ago.

Pros

Protection

Restoration/Reimbursement

Security

Cons

Service

1 reply from LifeLock - 153 days ago

Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the difficulties you have experienced with our service. We understand how important it is to have reliable support, especially when dealing with scams and fraud. We are sorry to hear that you have not received the help you needed with the three scams you mentioned. We also understand your frustration with the communication issues and the inconvenience of having to manage passwords and text messages. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your understanding and patience.

1 guest found this review helpful. Did you?

Idenity alert

LifeLock

Would not recommend

James from Houston - 154 days ago Verified buyer

This activity was NOT performed by me contrary to the summary I received. I did NOT answer any questions that were used to verify my identity. I do not know who or what nbddp is. The chat function and the agents I spoke with were not helpful at all. I was trying to understand the alert and am no better informed now than when I started.

1 reply from LifeLock - 128 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have with any agent, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562 to get further details regarding the Alerts in question. We look forward to hearing from you. Thank you and stay safe.

1 guest found this review helpful. Did you?

Very long wait time/ hard to understand non U.S. support wor

LifeLock

Would not recommend

John from Greenville, MS - 156 days ago Verified buyer

I had to wait app 30 minutes before aLifelock assistant came to the phone. Then she was very hard to understand because her english/dialect was very hard to understand. I have heard this from others that pay for Lifelock. Your service is too hard to use. If i had an emergency and needed Lifelocks help, i would be out of luck. Also, when i ger on to run a scan, etc, i see an"alert" there that i have to get into my account to check. However there is no Alert showing.?? I am very frustrated with Lifelock service. If your wait time continues to be this long and without U.S. based assistants, your service is unusable for me, and probably most older customers trying to understand the broken english of your assistants. I and many others need to be able to speak with someone we can understand. Do you have a way to speak with someone in the U.S.???

Pros

Peace of Mind

Protection

Restoration/Reimbursement

Security

Cons

Alerts

Service

Very, Very hard to understand non-U.S. based sup

1 reply from LifeLock - 153 days ago

Thank you for sharing your feedback with us. We sincerely apologize for the long wait time and the difficulty you experienced in understanding our assistant. We understand how important it is to have clear and effective communication, especially in urgent situations. We are committed to improving our service and ensuring that our customers receive the support they need. We are currently working on reducing wait times and enhancing our customer service experience. Our relevant team will contact you as soon as possible regarding to the issue. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.

3 guests found this review helpful. Did you?

I need assistance please!

LifeLock

Would not recommend

Charlene from Bridgeport - 157 days ago Verified buyer

I had a terrible experience with Maria, who could not understand of follow along with the conversation. I am reporting a fraud that was placed on my account and is showing on my credit report from Credit One Bank. It was opened on 10/7/24. Maria advised me not to worry about it because I didn't open it!! I want someone to help me or I will close this account!

1 reply from LifeLock - 153 days ago

Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with Maria. Your concerns are very important to us, and we want to assure you that we take matters of fraud and customer service very seriously. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.

2 guests found this review helpful. Did you?

I can't login to change my phone number

LifeLock

Would not recommend

Dawn from Maryland - 159 days ago Verified buyer

Nit being able to log into my account doesn't help when my social is compromised great job life lock

Pros

Support

Cons

Service

1 reply from LifeLock - 154 days ago

We're sorry to hear about your experience. We understand how critical it is to have access to your account, especially when dealing with sensitive issues like a compromised social security number. Your feedback is important to us, and we are committed to improving our service. We apologize for the inconvenience you faced while trying to log into your account. Our relevant team will investigate and follow up with your case as soon as possible. Thank you for bringing this to our attention. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue.

1 guest found this review helpful. Did you?

Inquiry

LifeLock

Would not recommend

Roget from Las Vegas Nv - 159 days ago Verified buyer

Horrible I tried for 3hrs to respond to ph. call notifying me of a credit alert form the credit bureau. I got 2 foreign reps who I could not understand at all.

Pros

Support

Cons

Alerts

1 reply from LifeLock - 154 days ago

We're sorry to hear about your experience. We understand how frustrating it can be when you're unable to get the help you need, especially in urgent situations like a credit alert. Your feedback is important to us, and we are committed to improving our service. We apologize for the difficulty you had in understanding our representatives. We are continuously working on enhancing our customer support to ensure clear and effective communication. Our relevant team will investigate and follow up with your case as soon as possible. Thank you for your patience and understanding.

1 guest found this review helpful. Did you?

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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