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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Alert
LifeLock
Would not recommend
Judy from
Texas -
80 days
ago
Verified buyer
On Mt phone, you did not show me what the alert was. I can't find it now so I have no idea if it me or not.
Please make it easier for seniors to use your website
Pros
Peace of Mind
Protection
Security
Support
Cons
Alerts
Notification
LifeLock
Richard from
Las Cruces -
81 days
ago
Verified buyer
It's a little hard to follow, but I know I had activity with Pershing.
Pros
Protection
Security
Support
Hard to get in 6 digits don't seem to work for me?
LifeLock
Winston from
Riverside, Missouri -
82 days
ago
Verified buyer
Please help get this to work???
Pros
Protection
Security
Support
Cons
Alerts
Renewal
Service
Subscription
It's okay
LifeLock
Would not recommend
Arlene from
Seattle -
88 days
ago
Verified buyer
Too expensive. Paid $200, though I tried to cancel prior to expiration of subscription. They keep trying to upgrade me. This is my last year!
Pros
Protection
Security
Cons
Cost
Renewal
Subscription
1 reply from LifeLock -
85 days
ago
We’re sorry to hear that you're dissatisfied with the pricing and experience. We understand your frustration, and we appreciate your feedback. If you'd like assistance with managing your subscription or opting out of any upgrades, please reach out to our LifeLock Member Services at 1-800-543-3562. We're here to help.
Very confusing
LifeLock
Would not recommend
Jam from
Texas -
88 days
ago
Verified buyer
Seems every time I turn around I need an add on to stay secure. Too many options. Too confusing between Norton and LifeLock.
Cons
Alerts
Cost
Difficult to measure effectiveness
Hard to feel secure when you all keep suggesting
Hard to talk to any one
Renewal
Service
Subscription
Too many pop ups
VPN too slow
1 reply from LifeLock -
85 days
ago
We understand how overwhelming it can be with so many options and add-ons. Our goal is to provide comprehensive protection without causing confusion. Please reach out to our LifeLock Member Services team at 1-800-543-3562, and we’ll help simplify your experience and ensure you have the right solutions in place.
Cyber Security
LifeLock
Beverly from
Phoenix -
89 days
ago
Verified buyer
I've tried to use Norton VPN for the past two to three years. It works for the game program I use but when I go to my yahoo email account the problems begin. It freezes up and have to "wait" or exit page or it says "no internet connection." There is an internet connection per the settings on my laptop. Also when attempting to open the "password vault" from Google Chrome it sometimes does not work at all when it finally does open to give me access via a password or my iphone verification it tells me it have sent a link to the phone for approval when there is none. We all pay a great deal of money for this "cyber security" so would appreciate it if it worked better.
Pros
Peace of Mind
Protection
Security
Support
Cons
Cost
Service
1 reply from LifeLock -
85 days
ago
We’re truly sorry to hear about the issues you're experiencing with Norton VPN and other features. We understand how frustrating this must be. Please reach out to our LifeLock Member Services team at 1-800-543-3562 so we can help resolve these issues and ensure everything is working smoothly for you. Thank you for your feedback.
AARP Discount Disappointment
LifeLock
Would not recommend
David from
Keller, TX -
89 days
ago
Verified buyer
I contacted Life Lock a couple of months ago to inquire about receiving a discount through my AARP membership. I was advised that I would have to cancel mu account with Life Lock and then re-apply and open a new account. This is outrageous. It is case # 89720180
Pros
Peace of Mind
Cons
Cost
1 reply from LifeLock -
85 days
ago
Thank you for reaching out with this feedback. Our apologies if it was not properly explained why we have this process. In regard to AARP discounts, we do have to re-enroll you, to ensure you are getting the discount properly through your membership with them. However, please know that your history will still pull over and you may still be able to use the same credentials you already have established. Our LifeLock Member Serivces can quickly assist you with this, if you wish. Thank you.
Too expensive
LifeLock
Would not recommend
Leticia Disch from
San Jose, Ca -
89 days
ago
Verified buyer
I just got a charge for a renewal for $260/year!
When I purchased I was told it would renew in 1/27 for $179. I just found another option for $5/month.
Cons
Cost
Renewal
Service
1 reply from LifeLock -
85 days
ago
We apologize for any confusion regarding your renewal charge. We understand how frustrating this can be. Please contact our LifeLock Member Services team, and we’ll be happy to review your account and assist with any concerns you have about your subscription.
Adequate Product
LifeLock
Mark from
Martinez, CA -
89 days
ago
Verified buyer
I have used it for 5 or 6 years and yes, I have not lost anything due to identity theft. I did get alerts once on someone trying to open an account in my name. I get useless alerts about my email being found on the dark web. I would really like to see something more pro-active on Home Title Monitoring.
Pros
No identity theft issues in the 4 or 5 years I h
Cons
Does not offer Home Title Monitoring
Service
1 reply from LifeLock -
85 days
ago
"Thank you for your feedback and for being a loyal customer. We’re glad to hear that you’ve had positive experiences with identity theft prevention. We understand your desire for more proactive monitoring, especially regarding Home Title Monitoring. We appreciate your suggestions and will share them with our team as we continue to improve our services.
I cannot use my phone to look at an email while on email wi
LifeLock
My first name is unique, but it starts N from
Tampa, FL. -
95 days
ago
Verified buyer
You did fine with the issue you questioned me on, but I put some other information in that you have not considered.
Pros
Security
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
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