LifeLock reviews

It has been almost a year and our bank (to my knowledge) still has not been set up. Read More Read Less

I am not really to happy with this service as I make withdraws thoughout the day and I do not get an alert until 3 days later, I was hoping to be alerted as soon as it occurs but certainly not three days later?Thinking I am wasting my money but gonna give it some more time, been connected for over 6 months now! Read More Read Less

YOU SENT US A MESSAGE SAYING THAT YOU DID NOT IDENTIFY ANY FRAUDULENT USE IN OUR NAMES OR ACCOUNTS. HOW WOULD YOU KNOW ??? AS ALREADY REPORTED, MY WIFE, WHO ALSO HAS LIFELOCK ULTIMATE, APPLIED FOR A NEW CREDIT CARD AT TALBOT'S--IT WAS APPROVED --BUT NO NOTICE CAME FROM LIFELOCK ABOUT THIS ACTIVITY. LIFELOCK DIDN'T EVEN KNOW THAT HER SS # WAS BEING USED---IT COULD HAVE BEEN BEING USED BY ANYONE! IT IS INTERESTING THAT NO ONE AT LIFELOCK RESPONDS TO OUR REVIEWS AND WE ARE SURE THAT THIS WILL HIT THE TRASH CAN AS SOON AS YOU GET IT!!! Read More Read Less

MY WIFE, ALSO A MEMBER OF ULTIMATE PLUS, RECENTLY APPLIED FOR A CREDIT CARD FROM TALBOTS AND THE CARD WAS AUTHORIZED. WE WERE NEVER NOTIFIED BY LIFELOCK!!!!!!!! IN THE PAST WHEN WE APPLIED FOR ADDITIONAL CREDIT CARDS, WE WERE CALLED BY LIFELOCK AND ASKED IF IT WAS, IN FACT, US WHO MADE THE APPLICATION. NOW WE BELIEVE THAT YOU NO LONGER PROTECT OUR SOCIAL SECURITY NUMBERS AND THAT IT COULD HAVE BEEN ANYONE APPLYING FOR THE CARD FROM TALBOTS. WHAT IS THE POINT OF CONTINUING TO PAY FOR YOUR "PROTECTION"????? Read More Read Less

Someone in CA used my debit card number 2 times over a week ago to make 2 purchases. Life Lock didn't catch this and I still don't have my money back even though i went to my branch and signed the paperwork that this wasn't me. This happened to me 2 times within the past 12 years. Both time it was caught immediately by my CU. I'm extremely disappointed in my Life Lock Service. Read More Read Less

We were supposed to get a shredder, Haven't seen it yet. We are also AAA members and that supposedly entitled us to a discount. Ignored!!!!!!! We feel scammed and will not recommend you. Read More Read Less

useless Read More Read Less

First of all, a family member signed me up for LifeLock. They acted as me and used my personal information. The family member was prevented from completing the entire account setup as they did not know enough specifics to complete the process and access all the services. That did not, however, stop LifeLock from removing money from MY bank account for the services every month. My family member attempted to cancel the account on 4 occasions and each time they have been told that they can not cancel based on the family members request. This seems reasonable until you consider that LifeLock will setup accounts and will happily charge (anyone) without verifying the identity of a customer. Also, on 4 occasions, proper legal documentation was supplied to LifeLock providing complete Power of Attorney privileges to a family member to allow them the ability to cancel this account. Each time LifeLock's response (which took several months of continual follow up to get) indicated that the documentation is not correct as it is a "Will and trust rather than a POA". **** EXTREMELY FRUSTRATING **** The documentation was provided to LifeLock as an 8 page PDF document and though the first page said "Will", pages 6-8 cover the "Durable Power of Attorney" specifics. It was clear that LifeLock's documentation and legal departments are either too inept to review the entire document or are intentionally making decisions to put revenue above legal obligations. We went to our bank to revoke authorization and cancel the monthly debit charge from LifeLock. The bank told me since it is a "preauthorized debit charge" the only way to prevent it going forward is to cancel the debit card, have a new one issued with a new number, then do not give the new number to LifeLock. We did. This worked for 6 weeks until LifeLock somehow identified what the new debit card number was and then charged not only for the monthly service but also the previous months payment to get "caught up". Both payments were completed without any authorization and we are still trying to figure out how LifeLock got the new debit card info not to mention how they continue to justify charging my account for their services. This has been going on for 8 months now with no resolution. I can't express how frustrating it has been. Not only do I not recommend LifeLock, I suggest that to truly protect your friends and family please tell everyone you know to avoid LifeLock like the plague. Not convinced? Before you sign up with LifeLock do your own research regarding the fines levied to LifeLock by the FTC for continuing to misrepresent their services to consumers and for inferior protection of customer's private data. ** This account was set up without my knowledge. Proper verification was never done by LifeLock! All monthly fees charged should be refunded and the account closed. ** Read More Read Less

I feel that this has been a waste of money as I don't feel I have gotten anything out of the amount of money it costs. Last month Discover freaked out because I had a charge that they were disputing. They made me get a new card, they were so nervous. I heard nothing from Lifelock. Read More Read Less

Lifelock's extensive network is not very extensive. it does not effectively prevent fradulent activity. I recently opened a bank account in another city, and Lifelock did not detect it. When I called to complain, there was no concern on the part of the person I spoke with. If Lifelock was my company, I would have been very concerned and would have carefully documented the complaint and followed up. Lifelock is a fraud! Read More Read Less