LifeLock reviews

Good service but inundated with e mails. Read More Read Less

LIFEOCK is EXCELLENT in picking up issues and informing you of the issues BUT they LACK in followup comfort, aid & resolution when you call them about the very issue they informed you of. There used to be a tab on the LIFELOCK email alert screen in essence asking IS THIS YOU WHO MADE THIS APPLICATION /// OR IS THIS NOT YOU. So often you are forced to call LIFELOCK and thereafter you seem to be on your own to contact the bank or facility that the fraudulent application was made at in order to inform them yourself that the application was fraudulent and to shut down the fraud application. LIFELOCK COULD EXCEL if they took it a step further and took that initiative. Sometimes it is difficult to understand the LIFELOCK representatives who seem to be reading a script to you. They also remove the alert from your account so that if you refer back to it another Life lock rep will tell you they see nothing on your alerts...THATS BECAUSE THEY REMOVED IT. So I had to remind the LIFELOCK rep to look at archive alerts to refer to the specific alert. In my opinion LIFELOCK is getting too big to give proper followup customer service to followup with the investigation. I long for the day that I hear the following" Sir we have notified you with an alert of a fraudulent application with ----- bank / store/ etc we have spoken with you and you advised us that it was indeed fraudulent. We have contacted our contacts at that facility and alerted them to shut down the fraudulent application and to speak with you immediately to confirm " Read More Read Less

I do not like the sign in picture selection. Read More Read Less

When I first purchased this service years ago, it was very straight forward and simple to use. Now, it is complex and sometimes difficult to navigate. Keep it simple stupid! Read More Read Less

Lifelock has wonderful identity protection. I haven't had any major issues since being a customer 6 years ago. The only issue I've always had is the pricing is a bit excessive. Read More Read Less

I would like to see more frequent communications from LifeLock. Read More Read Less

I received an alert that an account had suspicious activity. I called Lifelock to try to identify the account and the problem. I was placed on hold and stayed in the loop that all agents were busy finally after about 15 minutes I hung up. Luckily this did not turn out to be a problem which would have caused me to have to contact any of my accounts and close. It's nice to be made aware of a potential problem but it would be even better if you could talk to somebody to see if any action needs to be taken. I can be placed on hold with no results anywhere! Read More Read Less

At some point, perhaps LifeLock grew to a critical size, or it was when Norton took over, I can't pinpoint the exact time when the changes occurred. In the beginning my calls were always answered by a person, a touch of 'you are important to us' that seems to have been lost. LifeLock costs a fair amount each year. In the past I felt I was a respected and desirable member of your business; Now I am just one of many cogs in a vast machine. My accounts, credit cards and other things you have on file have not been hacked, stolen, or miss used. That said, my banking institution has contacted me concerning possible fraudulent use of my credit cards more times than LifeLock. Simply said, I liked LifeLock better before it grew into such an impersonal organization. Read More Read Less

Good program overall. Has some drawback when you need to update information. Easy to use for the most part. Read More Read Less

I have used LifeLock for monitoring financial and media information for a number of years and overall have been very pleased with what they offer and the people I have spoken with on the phone. One area that is a problem is that some of our credit card and bank links get disconnected and it can be very awkward to get them back in sync. We go around with LifeLock saying it is a bank problem and then when we call the bank we are told it is a LifeLock issue. The frequency of this happening is more often lately. Read More Read Less