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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Sally Marshall
LifeLock Standard
Undisclosed from
US -
3333 days
ago
Verified buyer
My bank is not in your network so you cannot monitor it. My credit card company picked up on fraudulent activities and stopped it and I never heard anything from LifeLock.
Fair
LifeLock Standard
Undisclosed from
US -
3342 days
ago
Verified buyer
I don't feel I have am using the hold service I am paying for I don't no how to complete wheat every I need to do
Not too great
LifeLock Standard
Undisclosed from
US -
3342 days
ago
Verified buyer
I think there should be a way to review & update information on line. When I spoke w/someone on phone they said I had to call. With regards to question below, not sure how long I have been a member.
LifeLock needs coordination
LifeLock Standard
Undisclosed from
US -
3343 days
ago
Verified buyer
My wife got phone calls from LifeLock saying they couldn't complete my membership. But in the US Mail I got my membership card and LifeLock ID number. I went online and set up my password and entered my financial information to be protected. My wife continued to get phone calls saying my membership was being held up for lack of information. So it just made me feel like the left hand didn't know what the right hand was doing down at LifeLock. That didn't give me a safe feeling about my information being secure.
Eh!
LifeLock Standard
Undisclosed from
US -
3343 days
ago
Verified buyer
On 2-8-16 I received an alert that there had been a change of address, which I did not make, in June 2015. I called lifelock and spoke with Casandra. She did not seem very professional and covered the mouthpiece & I heard her laughing. She also did not answer my questions in a knowledgeable way. I told her my credit card # had been stolen online in Nov. 2015 and why did I give lifelock all my credit card info if that was not covered? I was told that was another level of protection that I did not have with lifelock. I have AOL lifelock, it would be helpful if someone would enlighten me as to what kind of coverage I actually do have with life lock. Because if it is just to send phony alerts, I don't need it.
Poor Service
LifeLock Standard
Undisclosed from
US -
3344 days
ago
Verified buyer
The problem with Lifelock is that where there is an expense noted from primarily your banking institution and it is for an amount set to be notified by lifelock you get this message maybe 5-7 days after the actual transaction takes place. That saying if there was an issue then the notice would not actually do you any good because it had happened much earlier. Also when I tried to reach out to customer service regarding this they never got back with me to see if this could be resolved. My thoughts are they LiveLock is too busy with too many accounts to give quality service to any one individual.
Annoying Email Notices
LifeLock Standard
Undisclosed from
US -
3367 days
ago
Verified buyer
I find it so annoying to get an email titled "Good News! We helped protect your identity" only to open the email and read "During the past month, LifeLock found no fraudulent activity". If there was "no fraudulent activity" why isn't that the title of the email. If you did help protect my identity I want to read the email and find out the details of the incident, if not I really have no reason to waste my time opening the email.
No activity
LifeLock Standard
Undisclosed from
US -
3367 days
ago
Verified buyer
Every month I get an email saying that I have no activity, when in fact there was a lot of activity.
Interesting you claim to have protected by identity
LifeLock Standard
Undisclosed from
US -
3378 days
ago
Verified buyer
I just received an email telling me that you "protected my identify", yet I applied for an American Express card, was approved, and have already received the card.... all without you catching that someone checked by credit and SSN; and, I never received a notification. What's up with that???
Nothing to Report?
LifeLock Standard
Undisclosed from
US -
3392 days
ago
Verified buyer
I'm confused. This month, some one in Illinois, about 1000 miles away from me, used my bank account and credit cards at a Sears store. My bank blocked the purchase, but I have my accounts shut down, fraud alert placed on my credit report, and just went through my first holiday without checks or credit cards (admittedly, that ended up being fun).
Please explain how my monthly LifeLock (c) report CAME OUT CLEAR?!?! IT SAID "NOTHING TO REPORT". WHAT?!?!
Standard
$89.99
/year
Pay $89.99 for the 1st yr after trial, renews at $124.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Standard
$89.99
/year
Pay $89.99 for the 1st yr after trial, renews at $124.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.7 | 7826 reviews
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