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Identity theft restoration services: how it works and what LifeLock provides

Q: Is my life ruined if my identity is stolen?

No, your life isn’t ruined if your identity is stolen. While identity theft can have serious and lasting consequences , LifeLock coverage can give you the support you need to help you restore your identity, recover any losses, and get your life back on track.

Q: How much does it cost to recover from identity theft?

Recovering from identity theft can cost thousands in lost funds, legal fees, and personal expenses. LifeLock offers up to $3 million in reimbursement to help you cover these costs, bringing you back to good standing following identity theft.

Q: How do restoration services speed up identity recovery?

Professional restoration services speed up identity recovery by handling many complex tasks, like investigating fraud, notifying creditors, correcting records, and managing disputes, for you and providing personalized support for other key restoration steps. That helps cut down on delays and minimizes stress for you.

Q: What should I do if my Social Security number is compromised?

If your Social Security number is compromised , it’s important to act quickly. Place a fraud alert on your credit reports, monitor your accounts closely, and consider freezing your credit to prevent new accounts from being opened. Contact the Social Security Administration if you suspect misuse, and consider joining LifeLock for expert restoration support.

Q: How can I help prevent identity theft?

To help prevent identity theft , regularly monitor your credit and financial accounts, use strong, unique passwords , and avoid sharing personal information online or over the phone. Consider freezing your credit and joining an identity theft protection service like LifeLock to get alerts and detect fraud as it happens.

Identity theft restoration helps victims recover after their personal information has been misused, from resolving fraud and repairing credit to correcting records. With LifeLock, our restoration specialists can help restore your identity, resolve the damage, and recoup losses so you can get your life back on track.

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LifeLock Restoration Specialist helping a LifeLock user.

Low-hassle identity restoration, backed by our guarantee

Identity theft recovery can be complex, involving multiple fraud disputes, creditor notifications, and credit record corrections. Our expert restoration specialists handle the process on your behalf, reducing the time, stress, and uncertainty involved.

We’re so confident in our restoration support, it’s backed by a 100% money-back guarantee. If we’re unable to restore your identity, we’ll refund your subscription fee.

Identity theft restoration features included with LifeLock

All LifeLock plans include identity restoration features designed to help you recover quickly and in full if the worst should ever happen. Here's what’s included with your membership.

Personal restoration specialist

A dedicated U.S.-based identity restoration specialist in fraud disputes and creditor negotiations personally handles your case to resolution.

Stolen wallet protection

Personal assistance to help you cancel and replace lost or stolen credit cards, IDs, insurance cards, and more.

Freeze center

Quick access to tools that can help you freeze your credit, bank, and utility files to block new accounts in your name.

Stolen funds reimbursement

Up to $1 million^††† in reimbursement for funds stolen from your bank, investment, or credit accounts following identity theft.

Coverage for lawyers and experts

Up to $1 million^††† in reimbursement for legal costs so you can get the expert help you need to resolve your identity theft case.

Personal expense reimbursement

Up to $1 million^††† in reimbursement for personal expenses like lost wages, travel, or childcare costs following identity theft.

How LifeLock identity theft restoration works

If your identity is stolen, we’ll be ready to step in and lead the recovery process for you. From expert support to an unmatched reimbursement package, we work to get your identity back in your hands — and your money back in your pockets — so you can move on with your life.

A LifeLock customer calling LifeLock support.

Step 1: Contact us

If you receive an identity theft alert from us or suspect your identity has been compromised, act quickly. File a report with the FTC to create an official Identity Theft Report, then contact LifeLock’s 24/7 support team. The sooner you report the issue, the sooner we can get to work on restoring your identity.

Step 2: Get specialist support

A dedicated U.S.-based restoration specialist will take the lead on your case. They’ll investigate the fraud, help you contact relevant institutions, advise on alerts you should place, and provide support with protecting against further damage. You’ll stay informed with updates as they work to restore your identity.

A LifeLock Support Specialist assisting a LifeLock customer.

A LifeLock customer receiving assistance over the phone from a LifeLock Support Specialist.

Step 3: Remediation and reimbursement

Once the immediate danger is over, we’ll help you correct inaccurate records and close fraudulent accounts. You’ll also get reimbursed for any eligible losses and expenses, whether that’s money stolen out of your bank account or legal costs you were forced to incur.

What LifeLock customers say

Peace of mind

Verified Purchase

Susan

07/16/2025

Verified purchaser

I'm so thankful that I have LifeLock. This company has saved me several times, and continues to monitor my identity, accounts, etc. Thank you!

Susan

07/16/2025

Thanks

Verified Purchase

Lynn

07/10/2025

Verified purchaser

LifeLock support was very professional and helped me sort out my problem quickly. LifeLock gives me peace of mind.

Lynn

07/10/2025

Fast notification

Verified Purchase

Ron

04/19/2025

Verified purchaser

Very happy with the quick response to sensitive information of mine being used. It sure gives me peace of mind that I can respond very fast if needed to.

Ron

04/19/2025

Ongoing identity theft protection

LifeLock doesn’t just help you recover from identity theft. As a member, you’ll get ongoing protection and proactive alerts if we detect potential threats. Our identity theft protection and credit monitoring features help you stay one step ahead of identity thieves, reducing the risk that you’ll fall victim again.

Get identity theft support when it matters most

When identity theft strikes, fast action from experts makes all the difference. Our restoration specialists help you recover losses and move forward with confidence. With dedicated support, reimbursement packages, and comprehensive protection, LifeLock is designed to keep your identity where it belongs — in your hands.

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FAQs

Is my life ruined if my identity is stolen?

How much does it cost to recover from identity theft?

How do restoration services speed up identity recovery?

What should I do if my Social Security number is compromised?

What’s the difference between identity theft protection vs. identity theft restoration?

Identity theft protection helps detect threats before they become serious problems by monitoring your personal information and alerting you to suspicious activity. Identity theft restoration begins after a theft occurs, helping resolve fraud, dispute unauthorized accounts, repair damaged records, and recover eligible losses.

Both are essential because even strong monitoring cannot prevent every breach, scam, or account takeover. If your identity is compromised, restoration support helps you navigate the recovery process with expert assistance.

LifeLock combines proactive monitoring, real-time alerts, specialist restoration support, and up to $3 million in reimbursement coverage for eligible losses and expenses.^†††

How can I help prevent identity theft?

Other tools and features

Helpful Links

Disclosures

^†††Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Total. Insurance benefits are issued by third parties. See NortonLifeLock.com/legal for policy info.

LifeLock is part of Gen – a global company with a family of trusted brands.

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Get award-winning identity theft support

Join LifeLock for restoration support and up to $3 million in reimbursement if identity theft strikes.

Try LifeLock for free

Get award-winning identity theft support

Join LifeLock for restoration support and up to $3 million in reimbursement if identity theft strikes.

Try it free

Get award-winning identity theft support

Join LifeLock for restoration support and up to $3 million in reimbursement if identity theft strikes.

Try it free