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Identity theft restoration services: how it works and what LifeLock provides

Identity theft restoration helps victims recover after their personal information has been misused, from resolving fraud and repairing credit to correcting records. With LifeLock, our restoration specialists can help restore your identity, resolve the damage, and recoup losses so you can get your life back on track.

100% Restoration Guarantee

Million Dollar Protection™ Package

U.S.-based restoration specialists

24/7 live member support

LifeLock Restoration Specialist helping a LifeLock user.

Low-hassle identity restoration, backed by our guarantee

Identity theft recovery can be complex, involving multiple fraud disputes, creditor notifications, and credit record corrections. Our expert restoration specialists handle the process on your behalf, reducing the time, stress, and uncertainty involved.

We’re so confident in our restoration support, it’s backed by a 100% money-back guarantee. If we’re unable to restore your identity, we’ll refund your subscription fee.

Identity theft restoration features included with LifeLock

All LifeLock plans include identity restoration features designed to help you recover quickly and in full if the worst should ever happen. Here's what’s included with your membership.

Personal restoration specialist

A dedicated U.S.-based identity restoration specialist in fraud disputes and creditor negotiations personally handles your case to resolution.

Stolen wallet protection

Personal assistance to help you cancel and replace lost or stolen credit cards, IDs, insurance cards, and more.

Freeze center

Quick access to tools that can help you freeze your credit, bank, and utility files to block new accounts in your name.

Stolen funds reimbursement

Up to $1 million††† in reimbursement for funds stolen from your bank, investment, or credit accounts following identity theft.

Coverage for lawyers and experts

Up to $1 million††† in reimbursement for legal costs so you can get the expert help you need to resolve your identity theft case.

Personal expense reimbursement

Up to $1 million††† in reimbursement for personal expenses like lost wages, travel, or childcare costs following identity theft.

How LifeLock identity theft restoration works

If your identity is stolen, we’ll be ready to step in and lead the recovery process for you. From expert support to an unmatched reimbursement package, we work to get your identity back in your hands — and your money back in your pockets — so you can move on with your life.

A LifeLock customer calling LifeLock support.

Step 1: Contact us

If you receive an identity theft alert from us or suspect your identity has been compromised, act quickly. File a report with the FTC to create an official Identity Theft Report, then contact LifeLock’s 24/7 support team. The sooner you report the issue, the sooner we can get to work on restoring your identity.

Step 2: Get specialist support

A dedicated U.S.-based restoration specialist will take the lead on your case. They’ll investigate the fraud, help you contact relevant institutions, advise on alerts you should place, and provide support with protecting against further damage. You’ll stay informed with updates as they work to restore your identity.

A LifeLock Support Specialist assisting a LifeLock customer.
A LifeLock customer receiving assistance over the phone from a LifeLock Support Specialist.

Step 3: Remediation and reimbursement

Once the immediate danger is over, we’ll help you correct inaccurate records and close fraudulent accounts. You’ll also get reimbursed for any eligible losses and expenses, whether that’s money stolen out of your bank account or legal costs you were forced to incur.

What LifeLock customers say

Woman viewing LifeLock on her phone.

Ongoing identity theft protection

LifeLock doesn’t just help you recover from identity theft. As a member, you’ll get ongoing protection and proactive alerts if we detect potential threats. Our identity theft protection and credit monitoring features help you stay one step ahead of identity thieves, reducing the risk that you’ll fall victim again.

Get identity theft support when it matters most

When identity theft strikes, fast action from experts makes all the difference. Our restoration specialists help you recover losses and move forward with confidence. With dedicated support, reimbursement packages, and comprehensive protection, LifeLock is designed to keep your identity where it belongs — in your hands.

FAQs

Get award-winning identity theft support

Join LifeLock for restoration support and up to $3 million in reimbursement if identity theft strikes.

Get award-winning identity theft support

Join LifeLock for restoration support and up to $3 million in reimbursement if identity theft strikes.

Get award-winning identity theft support

Join LifeLock for restoration support and up to $3 million in reimbursement if identity theft strikes.