| Ways to lift a credit freeze | |||
| Online | Phone | ||
| Experian | Experian’s website | (888) 397-3742 | Experian Security Freeze P.O. Box 9554 Allen, TX 75013 |
| Equifax | Equifax’s website | (888) 298-0045 | Equifax Information Services LLC P.O. Box 105788 Atlanta, GA 30348-5788 |
| TransUnion | TransUnion’s website | (800) 916-8800 | TransUnion P.O. Box 160 Woodlyn, PA 19094 |
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2 Credit Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
7 Scam protection coverage as part of identity theft benefits is currently available to all customers residing in the United States, including U.S. territories and the District of Columbia, with the exception of residents of New York. Gen Digital is not a licensed insurance producer. Benefits under the Master Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the summary of benefits.
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- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
- Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services.
- Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See lifelock.norton.com/guarantee for complete details.
††† Up to $1 million coverage for Lawyers and Experts included with all plans. Reimbursement and expense compensation vary according to plan. Insurance benefits are issued by third parties. See lifelock.norton.com/legal for policy info.
1 Bureau Monitoring and Monthly Credit Report and Score / 3 Bureau Monitoring and Monthly Credit Report and Score.
2 Credit Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
7 Scam protection coverage as part of identity theft benefits is currently available to all customers residing in the United States, including U.S. territories and the District of Columbia, with the exception of residents of New York. Gen Digital is not a licensed insurance producer. Benefits under the Master Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the summary of benefits.
8 After setup, automatic data broker removal service scans and requests removal every 90 days.
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- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
- Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services.
- Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See lifelock.norton.com/guarantee for complete details.
††† Up to $1 million coverage for Lawyers and Experts included with all plans. Reimbursement and expense compensation vary according to plan. Insurance benefits are issued by third parties. See lifelock.norton.com/legal for policy info.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
8 After setup, automatic data broker removal service scans and requests removal every 90 days.
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- Up to $1.2M Reimbursement for identity theft, with up to $100K for Stolen Funds††† for each adult
- Up to $3M Reimbursement for identity theft, with up to $1M for Stolen Funds††† for each adult
- Up to $1.05M Reimbursement for identity theft, with up to $25K for Stolen Funds††† for each adult
- Up to $1.2M Reimbursement for identity theft, with up to $100K for Stolen Funds††† for each adult
- Up to $3M Reimbursement for identity theft, with up to $1M for Stolen Funds††† for each adult
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- Stolen Funds Reimbursement††† for each adult
- Stolen Funds Reimbursement††† for family
- Lawyers and Experts†††
- Lawyers & Experts††† for each adult
- Lawyers & Experts††† for family
- Automatic Data Broker Removal8
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- Scam Reimbursement7 for each adult
- Scam Reimbursement7 for family
- Credit Reports & Scores1
- Credit Report & Score for each adult
- Credit Report & Score for family
- Social Media Monitoring
- Social Media Monitoring for each adult
- Social Media Monitoring for family
††† Up to $1 million coverage for Lawyers and Experts included with all plans. Reimbursement and expense compensation vary according to plan. Insurance benefits are issued by third parties. See LifeLock.Norton.com/legal for policy info.
1 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
7 Scam protection coverage as part of identity theft benefits is currently available to all customers residing in the United States, including U.S. territories and the District of Columbia, with the exception of residents of New York. Gen Digital is not a licensed insurance producer. Benefits under the Master Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the Summary of Benefits.
8 After setup, automatic data broker removal service scans and requests removal every 90 days.
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Placing a credit freeze can help protect your credit report from unauthorized access, which can help keep your credit secure and your identity safe. A credit freeze restricts the credit bureaus from sharing your credit report with creditors and, therefore, prevents you from taking out new credit—or someone doing so in your name.
However, if you have a credit freeze on your report, you’ll need to lift it, either permanently or temporarily, to apply for a new credit card, car loan, or mortgage, since these all involve a credit check to get approval. Read on to learn more about how to unfreeze your credit.
How to unfreeze your credit
To lift a credit freeze, you’ll need to contact each of the three credit bureaus: Equifax, Experian, and TransUnion. Alternatively, if you know which credit bureau a specific creditor uses for credit checks, you can lift the credit freeze on that bureau alone.
You can unfreeze your credit report online, by phone, or by mail. Here’s an overview of different ways to lift a credit freeze at each credit bureau:
Before unfreezing your credit, you need to decide whether you want the lift to be permanent or temporary.
Unfreeze your credit permanently or temporarily
There are two ways to lift a credit freeze: a permanent lift and a temporary lift. The difference between the two is that permanently unfreezing your credit removes the freeze for good, while a temporary lift unfreezes your credit only for a period of time, after which the freeze is restored.
- Permanently unfreezing your credit removes the freeze indefinitely unless you request another freeze. Remember that if you permanently unfreeze your credit, you lose the protection that a credit freeze can give you against identity theft.
- Temporarily unfreezing your credit grants access to your credit file for a certain amount of time, after which your credit will become frozen again. You can temporarily unfreeze your credit to allow a lender to run a credit check for a set period of time.
How to unfreeze an Experian credit report
To unfreeze your Experian credit report online, you first need to have an Experian account, which you can create for free. Then, you can navigate to the Experian Freeze Center and log in to manage your credit freeze.
Alternatively, you can submit your request by phone or by mail. You’ll need to include any personal information requested, like your full name, Social Security number, date of birth, address, and a copy of a bank statement or utility bill.
Experian contact information:
- Phone number: (888) 397-3742
- Mailing address: Experian Security Freeze, P.O. Box 9554 Allen, TX 75013
- Website: https://www.experian.com/freeze/center.html
How to unfreeze an Equifax credit report
To unfreeze your Equifax credit report online, create a myEquifax account and sign in to lift an Equifax security freeze. You can also mail in their Security Freeze Request form.
When filling out the form, you must include identification information, proof of identity, and proof of address. Similarly, if you unfreeze your credit by phone, you’ll be asked to verify your identity by answering questions or receiving a PIN via text message.
Equifax contact information:
- Phone number: (888) 298-0045
- Mailing address: Equifax Information Services LLC, P.O. Box 105788 Atlanta, GA 30348-5788
- Website: https://www.equifax.com/personal/credit-report-services/credit-freeze/
How to unfreeze a TransUnion credit report
The easiest way to remove a TransUnion credit freeze is through the TransUnion Service Center. You can also remove a freeze by contacting TransUnion by phone or by mail and providing all the information requested.
TransUnion contact information:
- Phone number: (800) 916-8800
- Mailing address: TransUnion, P.O. Box 160 Woodlyn, PA 19094
- Website: https://www.transunion.com/credit-freeze
When to unfreeze your credit
You’ll need to unfreeze your credit when applying for a new loan, a credit card, or a mortgage. Lifting the freeze allows access to your credit report when assessing your application. If your credit is frozen, the lender won’t be able to run a credit check and will likely deny your application.
There are other instances where you may need to unfreeze your credit, too—landlords may want to check your credit if you apply for a rental property, as will your bank if you apply for an overdraft.
Safeguard your credit with LifeLock
Protecting your credit and staying safe against financial fraud is essential. LifeLock Total offers a full suite of identity theft protection services, including powerful credit monitoring and timely fraud alerts. And with LifeLock by your side, should you ever fall victim to identity theft, expert U.S.-based restoration specialists are ready to help you recover. Get greater peace of mind today.
FAQs about unfreezing credit
Have lingering questions about how to unfreeze your credit? Below, we’ve answered a few commonly asked questions about lifting a credit freeze.
Can a credit check be done when credit is frozen?
No, creditors cannot perform a credit check if your credit is frozen. You must lift the credit freeze to allow for a credit check.
How do I know if my credit is frozen?
Check with the credit bureaus online or by phone to confirm whether or not your credit is frozen.
How long does it take to unfreeze credit?
If you unfreeze your credit online or by phone, the credit bureaus must lift the freeze within one hour. Alternatively, if you unfreeze your credit via mail, the credit bureaus will lift the freeze within three days of receipt.
How much does it cost to unfreeze credit?
Unfreezing your credit is free under the Fair Credit Reporting Act (FCRA). There is no cost associated with placing or lifting a credit freeze.
Editors’ note: Our articles provide educational information about identity theft, scams, financial fraud, and other topics that can put your identity or personal accounts at risk. LifeLock offerings may not cover or protect against every type of crime, fraud, scam, or threat we write about. For more details about how we write, review, and update our articles, see our Editorial Policy.