Published: June 17, 2024
2 min 31 seconds

A Day in the Life of a Restoration Specialist

Emma McGowan

Staff writer

+ More
A woman in a green shirt wearing a headset and sitting at a computer.

Ever wondered what it’s like to be a restoration specialist? Meet Janice, a dedicated Restoration Specialist who spends her days fighting identity theft and helping victims regain control of their lives. Here’s a glimpse into a typical day as a LifeLock Restoration Specialist.

Janice starts her day by reviewing ongoing cases and prioritizing new ones. Her cases often involve a member who received a suspicious alert from LifeLock, indicating possible identity theft. She gathers all relevant details, verifies the information, and contacts the necessary institutions to confirm and address the fraud.

Throughout the day, Janice works to provide excellent service to her clients. This includes placing fraud alerts on members’ credit reports, teaching them how to regularly check their reports and what to look for, and offering virus removal services to scan their devices for malware to see if anything has been compromised. She also follows up on cases, submits necessary documents to lenders, and ensures all paperwork is handled to resolve the issues efficiently.

By the end of the day, Janice reviews the progress made and plans for the next day. Reflecting on the positive impact made on clients’ lives brings a sense of fulfillment and motivation to keep going.

Restoration specialists like Janice are the unsung heroes who help victims of identity theft regain control over their lives. Their dedication and expertise make a significant difference, one case at a time. If identity theft occurs, remember that a specialist like Janice is ready to fight for you and will fix the issues guaranteed.

LifeLock offers a 100% Restoration Guarantee, reflecting confidence in its identity monitoring and restoration support. If a victim of identity theft cannot have their identity reinstated to good standing, they receive their money back—up to twelve months of their subscription payment. With LifeLock, personal information is protected by monitoring 100 million data points per second. If an identity is stolen, Restoration Specialist, like Janice, will fix it, guaranteed or money back. LifeLock provides protection for the threats that can't be controlled. Learn More about the Restoration Guarantee.

Taking steps to help prevent identity theft

Although it is impossible to completely prevent identity theft, Janice has some steps people can take to help minimize risk.

  1. Understand the different types of identity theft.
  2. Protect your social security number.
  3. Regularly check your credit report.
  4. Set up credit card notifications and monitor for bank activity.

Education is a significant part of Janice’s job. She advises members on how to protect themselves from future identity theft, including checking credit reports regularly and placing fraud alerts. Janice’s role is not just about resolving current issues but also empowering members with knowledge to help prevent future incidents.

Editorial note: Our articles provide educational information for you. LifeLock offerings may not cover or protect against every type of crime, fraud, or threat we write about. Our goal is to increase awareness about cyber safety. Please review complete Terms during enrollment or setup. Remember that no one can prevent all identity theft or cybercrime, and that LifeLock does not monitor all transactions at all businesses.

Dropbox Not Hacked, But Your Account May Have Been Compromised
Dropbox said no breach had happened on its servers. “Your stuff is safe. The usernames and passwords…were stolen from unrelated services, not Dropbox.
Read More
What Is the Dark Web and Other Deep Web Terms
Check out this expansive glossary of terms to gain a better understanding of how the dark web works.
Read More
What Is Medical Identity Theft?
Medical identity theft occurs when someone steals your personal information and uses it to obtain medical services, treatment or drugs. Learn more.
Read More
What Is Shoulder Surfing?
Shoulder surfing can lead to financial wipeout—yours. What is shoulder surfing? A dangerous sport, if you’re the victim.
Read More

Start your protection,
enroll in minutes.

Get discounts, info, protection tips, and more.

Sign up for promotional emails.