Call us: 1-800-416-0599

Call us

LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

0.0

0 reviews

of respondents would recommend this to a friend.

Reviewed by 0 customers.

Sort:

Filter:

Looking to fit my Credit

LifeLock

Would not recommend

Carol from Reno, NV - 353 days ago Verified buyer

I have alot of questions. I got a call from Max 7/8, asked him to call me back between 3-6pm. Didn't receive a call. Left message Tues and Wed. Need that call back

Pros

Peace of Mind

Restoration/Reimbursement

Security

Support

1 reply from LifeLock - 348 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Genie?

LifeLock

Charles from Colville; WA - 355 days ago Verified buyer

Not everyone is a millennial and knows about sdreenshots and copies and what to do with the Genie

1 reply from LifeLock - 353 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed for using Genie. This is not the kind of experience we want our customers to sue our products, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Peace of mind

LifeLock

Tyrone from Baltimore Md - 355 days ago Verified buyer

I can not open my Lifelock app. It keeps asking me for a Fingerprint Biometric but I have a code number..help

Pros

Restoration/Reimbursement

Security

Cons

Service

1 reply from LifeLock - 353 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have an issue with our app. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Simple communication

LifeLock

Would not recommend

JIM from Roscoe - 356 days ago Verified buyer

I've been on the phone with someone overseas for 20 minutes and can't get my questions answered because of a language barrier. How can you have customer service when you can't communicate with your representative. I've been a member now for many years and this iss no way to treat your customers. Can someone call me who can speak English

Cons

Service

1 reply from LifeLock - 355 days ago

We sincerely apologize for the inconvenience and frustration you’ve experienced during your recent call with our customer service. We value your long-term membership and are committed to providing you with the best possible support. We understand how important clear communication is, and we regret that we have not met your expectations in this instance. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

Fraud

LifeLock

Would not recommend

Ruby Valadez from Weslaco - 356 days ago Verified buyer

I've been paying for years. Unfortunately still paying and not even sure why anymore. Found fraudulent activity one again, never notified by LifeLock. And when I brought it to their attention. No one could help. Even having it escalated was no help. It's honestly pointless. Don't waste your money.

Cons

Alerts

Service

Subscription

1 reply from LifeLock - 355 days ago

We are truly sorry to hear about your experience and the frustration it has caused you. Your trust and security are our top priorities, and it is clear that we have not met your expectations. Thank you for being a loyal customer over the years. We take reports of fraudulent activity very seriously, and we apologize that our service did not provide the support you needed. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

computer site

LifeLock

Would not recommend

this sucks from tn - 359 days ago

this is the absolute worst website. can't log in. keeps asking you to put a check in a box then it does that about 4 times and then logs you back out. get multiple alerts but can't log in to check them. Horrible website.

Cons

Alerts

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 355 days ago

I sincerely apologize for the frustrating experience you've had with our website. Your feedback is very important to us, and We are sorry to hear that you've had difficulties logging in and managing your alerts. We are committed to providing a smooth and efficient online experience, and it’s clear we’ve fallen short of that promise. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Not getting Help

LifeLock

Would not recommend

Jack from Maryland - 361 days ago

I got a message that a notification from Life Lock of a likely breach of my identity at a company called Arvest. I contacted Arvest and they had no knowledge of me or a possible beach. In spite of the fact that there is no resolution of this incident. My norton inbox shows this as a "dismissed" item. How can this be dismissed when it is not resolve? The Life Lock email to me acknowledged that I hadn't given any information to Arvest and again Arvest., acknowledged from their that they didn't even know who I was (although I asked them to at least take my name), which they did).This is certainly not an incident that should be described as dismissed. Can you help me?

1 reply from LifeLock - 361 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Impossible to contact

LifeLock

Would not recommend

Janet from Moline, Illinois - 369 days ago

I had peace of mind, but it is impossible to contact LifeLock to ask a question. It just goes round and round. That is a horrible way to treat someone who has been a customer for 20+ years. I cannot recomment LifeLock to anyone. They just take your money and never respond. There is no way to contact except through a review.

Cons

Service

1 reply from LifeLock - 361 days ago

6 guests found this review helpful. Did you?

Never ordered

LifeLock

Would not recommend

Diane from Scappoose OR - 373 days ago

Cancel if not wanting, but no way with no contact info. I contacted bank after receiving a $421 bill.

Pros

Restoration/Reimbursement

Cons

Alerts

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 361 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this and very sorry to hear for our contact number. We would love to investigate your account. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

Can't get past automated phone!!!!

LifeLock

Would not recommend

Robert from Stafford, VA - 375 days ago

Received alert with confusing date from that on site. Tried contacting, couldn't be past robo-call! Didn't help at all!

Cons

Alerts

Can't get past automated phone system for help!

Cost

Service

1 reply from LifeLock - 361 days ago

6 guests found this review helpful. Did you?

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.8 | 8249 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

Global Privacy Statement | Legal

Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.