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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Worst Customer Service Experience Ever!

LifeLock

Would not recommend

Sarah from Columbia, Maryland - 315 days ago

I can never reach a live customer service representative when I call. Today, I called and waited over 50 minutes.

Cons

Alerts

Cost

Service

1 reply from LifeLock - 315 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock by direct/private message. We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

Don;'t understand why

LifeLock

Patrick from Baton Rouge, LA - 316 days ago

Tired of changing my password every time I log in...

1 reply from LifeLock - 315 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you are facing this log in issue. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

Life Lock Fails

LifeLock

Frances from Westport,WA - 317 days ago

Alert FAILS to show date and company causing the alert. Then a yes or no question. Yes or no to what?? Then if I guess and pick "yes", you dismiss the alert. What are you doing?? I am paying for what you provided, which was nothing concerning this "alert". Thanks Frances Gary

1 reply from LifeLock - 317 days ago

Thank you for reaching out. For assistance with your request, please contact LifeLock Member Services at 1-800-543-3562. We look forward to helping you. Thank you, and stay safe.

3 guests found this review helpful. Did you?

waste of money

LifeLock

Would not recommend

david from frederick, co - 317 days ago Verified buyer

lifelock does the same thing my credit cards do for free

Pros

Support

Cons

Cost

1 reply from LifeLock - 317 days ago

Thank you for your message. If you need assistance, please contact LifeLock Member Services at 1-800-543-3562. We look forward to helping you. Thanks, and stay safe.

1 guest found this review helpful. Did you?

Offshore Support is Horrible & Cannot Maintain Monitoring

LifeLock

Would not recommend

MIke from St. Petersburg, FL - 318 days ago

I have been a LifeLock customer since before Norton bought the service. The customer support, under Norton, has become absolutely horrible! For many months I have been trying to have one of my financial institutions reconnected for monitoring... even though "success" shows after each attempt, the institution remains disconnected for monitoring. Throughout this ordeal, I've tried, over & over, working through customer support... when you finally get to a real person, the rep speaks...at best, spotty and broken English. When I ask, and a promise is made for a USA-based customer support rep to call me back, no such English-speaking rep ever calls. Don't waste your time with Norton LifeLock.

Cons

Offshore Support is worthless.

Service

1 reply from LifeLock - 317 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Horrific

LifeLock

Would not recommend

Melissa from Aragon - 323 days ago Verified buyer

Not letting me access that email from Emory Health care that I confirmed it was for me was blocked by you. I need that username.

1 reply from LifeLock - 323 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you had issue with accessing to the email. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Unable to access.

LifeLock

Would not recommend

Melissa from Aragon - 323 days ago

i requested an email confirmation from Emory Medical School, you blocked it three times and haven't allowed me to get to my medical records. WTAF

Pros

Security

1 reply from LifeLock - 323 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Customer Service

LifeLock

Coralinn from Indio, CA - 326 days ago

Where is the person I can speak with. I have questions that were not answered with your website and chat disconnected me. What is the Phone Number for customer service? Thank you

Pros

Support

Cons

Service

1 reply from LifeLock - 323 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you. Pease contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Never saw the alert!

LifeLock

Would not recommend

Steven from Minnesota - 327 days ago

I never saw the alert. Every time I tried a saw a screen that said "Try again later"

Cons

Alerts

Service

1 reply from LifeLock - 323 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed with the alert. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Complaint

LifeLock

Would not recommend

Joann from Tinton Falls, NJ - 327 days ago

disappointed in service--two reasons 1. Received two ID alerts for July 1st. involving P11 at JPMC at 11:00 AM Pacific Daylight Time. Statement said that I should contact JPMC at the email address or phone number below. Ha, ha, ha, neither was below so I do not know who to contact. 2. Called customer support @ 8:30 August 10th. Very difficult and time consuming to get to a "live person" instead of the robot answering the call. When I finally did talk to an agent, explained my situation, she said that she was checking. BUT...she hung up on me. Is this the service I can expect from Norton considering the high cost of your service?

Pros

Support

Cons

Alerts

1 reply from LifeLock - 323 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we would like to follow the issue so please send us the support case number here or contact by private message at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.8 | 8319 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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