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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Terrible Service
LifeLock
Would not recommend
Michael from
Orange County, CA -
175 days
ago
System sends an alert that someone is actively taking a payday advance loan in my name. L1 support utterly clueless - unintelligible not helpful!
Cons
Alerts
Service
1 reply from LifeLock -
173 days
ago
Thank you for reaching out with your comments. We are sorry to hear that you did not receive the support expected when you reached out. That is not the experience we want our customers to have. We would ask that you please reach out to our support team at 1-800-543-3562 with any questions specific to these types of notifications. You can also find information in our support article: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284864, that will provide other steps you can take as well.
2 guests found this review helpful. Did you?
YOUR CS SUCKS.
LifeLock
Would not recommend
Bob from
NY -
179 days
ago
Verified buyer
I cannot understand them & they cannot understand my issues.
Cons
Alerts
Cost
Service
Subscription
1 reply from LifeLock -
179 days
ago
Bob, we are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our main LifeLock Member Services at 1-800-543-3562.
1 guest found this review helpful. Did you?
Can't get customer service
LifeLock
Would not recommend
George from
Hurst Texas -
179 days
ago
Verified buyer
I've been trying to contact customer support for 3 days, unable to get a person. Have been a customer since 2003
Pros
Peace of Mind
Cons
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
179 days
ago
George, thank you for reaching out with your feedback. I am sorry to hear that you are having issues with contacting out support team. Please reach out to our main number at 1-800-543-3562. If you are still unable to reach support, please update here so that we can advise our team.
2 guests found this review helpful. Did you?
Fraudulent activity.
LifeLock
Would not recommend
Laurie from
NY -
180 days
ago
Verified buyer
Someone got my ATM card information and charged over $800 on DoorDash and over $50 on PayPal. I don't even have a PayPal account. My bank did a fraud report and returned my money. I had to cancel my credit cards and purchase a iOS phone. What happened?
Pros
Peace of Mind
Protection
Restoration/Reimbursement
Security
Support
Cons
I don't know why Norton didn't catch this fraud.
1 reply from LifeLock -
179 days
ago
We're truly sorry for any inconvenience you've encountered with fraud, we understand how concerning that can be. Please reach out to our LifeLock Member Serivces at 1-800-543-3562; we're here to assist you with your account and questions you may have.
2 guests found this review helpful. Did you?
Confusing!
LifeLock
Would not recommend
Frances from
Tallahassee -
186 days
ago
Verified buyer
I received an alert today. I accidentally pressed yes, thinking it would show me the alert, but yes means delete it! Now I can't get it back and am unable to contact support to help me find the alert. I'm very frustrated with what seems like a farly logical/reasonable task...
Cons
Alerts
1 reply from LifeLock -
186 days
ago
Frances, thank you for reaching out to us with your concerns and feedback. We understand the importance of being able to view if you accidently said 'yes'.
When you log into your account, you can still view alerts that were considered 'dismissed' because we know accidents happen. We are sorry that you are frustrated with not being able to see this. We ask that you please reach out to our LifeLock Member Services at 1-800-543-3562.
3 guests found this review helpful. Did you?
No Peace of Mind for Me
LifeLock
JEANNE from
West Palm Beach -
188 days
ago
Verified buyer
For some reason the aol account ID shows instead of gmail and when I tried to open the gmail it wouldn't take with that information. There is no telephone number provided to call for assitance.
Pros
Protection
Cons
Service
1 reply from LifeLock -
187 days
ago
Jeanne,
Thank you for reaching out. I am sorry to hear that you are facing this issue. We would be happy to assist you with your account. Please call our LifeLock Member Services at 1-800-543-3562.
2 guests found this review helpful. Did you?
Exhausted from trying to get into the account ..
LifeLock
Would not recommend
Sherri from
Grand Prairie,Tx -
196 days
ago
Verified buyer
I'm so "tired" of getting these notifications "late" I want to know when they happen "NOT" 4 MONTHS LATER.I ZHAVE A PARTNER THAT NEEDS TO SIGN UP FOR THIS SERVICE, BUT IF YOU CANT DO BETTER FOR WHAT IM PAYING FOR THAN SHES NOT SIGNING WITH YOU GUYS. AND I'LL FIND ANOTHER PROTECTOR......
Pros
Security
Support
Cons
I'm tired of keep adding my "PASSWORD" several t
1 reply from LifeLock -
194 days
ago
Sherri,
Thank you for providing your feedback. I am sorry to hear that you are receiving late notifications on your account. Unfortunately, sometimes delays can occur, but we are happy to review your account and address your concerns. For us to best assist you and know which notifications you are referring to, please reach out to our LifeLock Member Services at 1-800-543-3562.
3 guests found this review helpful. Did you?
No adequate help. Very disappointed and worried
LifeLock
Would not recommend
dominique from
Havelock, NC -
197 days
ago
Verified buyer
As a senior I have been STRUGGLING FOR OVER A YEAR TO GET ANSWERS TO MY QUESTIONS.One tel number on google hung up on me just about two minutes after requesting some answers. Another appeared to be a scammer.
I can't afford to get no or self serving help. I was just charged $170.99 a couple of weeks ago with a huge increase, yet I still have no way to gets into my vault and ask about why my new charge is so high while I get no upgrade. So I was advised to cancel my membership before the 60 days have passed. Since was unable to do it online, I canceled my renewal through my bank. I will need my payment back. TY
Cons
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
197 days
ago
Dominique,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've faced and the difficulty in getting the help you need. This is not the service we aim to provide.
We understand your concerns regarding the recent charge, and we would be happy to investigate and address the increase. We understand that cost is very important and would like to help with that if possible.
You can reach our LifeLock Member Services directly at 1-800-543-3562 for any help regarding your account and billing.
2 guests found this review helpful. Did you?
Can not get into my account
LifeLock
Would not recommend
Robert Vaughan from
Corpus Christi, TX -
197 days
ago
Verified buyer
been trying for months to update information in my account but to no end i can not access my account. even with tech support (not much help there).
Cons
Alerts
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
197 days
ago
Robert, thank you for providing this feedback. We have requested this be escalated to our team to investigate further and assist you with your account access. Thank you for your patience.
2 guests found this review helpful. Did you?
Name confusion
LifeLock
Deb from
Atlanta GA -
197 days
ago
Verified buyer
I thought I was a member of and got service from Norton. I get notices from Norton and from Lifelock. I wish you people could figure out who you are. Your dual business identity is annoying and frustrating.
1 reply from LifeLock -
197 days
ago
We understand your frustration and apologize for the confusion. LifeLock is part of Norton, with different types of protection (device and Identity) and we’re working to improve the clarity of our communications. You can reach our LifeLock Member Services at 1-800-543-3562 for further clarification of your plan details and what is included. Thank you and stay safe.
2 guests found this review helpful. Did you?
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8605 reviews
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