LifeLock is the leader in identity theft protection.

0.0
Rating Icon
0 reviews
Full Check Icon 0%
of respondents would recommend this to a friend.

Reviewed by 0 customers.

Wrong

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Byron from Fort Worth - 243 days ago Verified buyer
Hopefully they are doing a better job protecting my computer than they did on my house alert. Called county and nothing on my house since 2010. WOW

Pros

Have the label

Cons

Alerts

Cost

Renewal

Service

1 reply from LifeLock - 238 days ago
Thank you for sharing your feedback. We're sorry to hear about your experience with the house alert. We take all concerns seriously and strive to provide the best protection for our customers. If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

Re. alarts on 10-30-2024 ,i did not approve the dissmissal

LifeLock

Rating Icon
James j Callanhan from Bellmore New York - 245 days ago Verified buyer
i do not approve of the dissmissal of the three alarts on 10-30-2024, i did not approve or apply for any pay day loans. James J Callahan

Pros

Support

Cons

Alerts

1 reply from LifeLock - 244 days ago
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and confusion caused by the dismissal of the three alerts on 10-30-2024. We understand how important it is to have accurate and timely information regarding your account. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.
1 guest found this review helpful. Did you?

Can't cancel by phone

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Sabrina & Kenneth Reger from Kempner, Texas - 246 days ago Verified buyer
Can't speak to anyone we are in or 70s and don't want getting other passwords & texting other numbers! Never helped with 3 scams! Cancel as 6 month ago.

Pros

Protection

Restoration/Reimbursement

Security

Cons

Service

1 reply from LifeLock - 244 days ago
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the difficulties you have experienced with our service. We understand how important it is to have reliable support, especially when dealing with scams and fraud. We are sorry to hear that you have not received the help you needed with the three scams you mentioned. We also understand your frustration with the communication issues and the inconvenience of having to manage passwords and text messages. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your understanding and patience.
1 guest found this review helpful. Did you?

Idenity alert

LifeLock

Rating Icon Not Recommended Icon Would not recommend
James from Houston - 246 days ago Verified buyer
This activity was NOT performed by me contrary to the summary I received. I did NOT answer any questions that were used to verify my identity. I do not know who or what nbddp is. The chat function and the agents I spoke with were not helpful at all. I was trying to understand the alert and am no better informed now than when I started.
1 reply from LifeLock - 219 days ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have with any agent, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562 to get further details regarding the Alerts in question. We look forward to hearing from you. Thank you and stay safe.
1 guest found this review helpful. Did you?

Very long wait time/ hard to understand non U.S. support wor

LifeLock

Rating Icon Not Recommended Icon Would not recommend
John from Greenville, MS - 248 days ago Verified buyer
I had to wait app 30 minutes before aLifelock assistant came to the phone. Then she was very hard to understand because her english/dialect was very hard to understand. I have heard this from others that pay for Lifelock. Your service is too hard to use. If i had an emergency and needed Lifelocks help, i would be out of luck. Also, when i ger on to run a scan, etc, i see an"alert" there that i have to get into my account to check. However there is no Alert showing.?? I am very frustrated with Lifelock service. If your wait time continues to be this long and without U.S. based assistants, your service is unusable for me, and probably most older customers trying to understand the broken english of your assistants. I and many others need to be able to speak with someone we can understand. Do you have a way to speak with someone in the U.S.???

Pros

Peace of Mind

Protection

Restoration/Reimbursement

Security

Cons

Alerts

Service

Very, Very hard to understand non-U.S. based sup

1 reply from LifeLock - 244 days ago
Thank you for sharing your feedback with us. We sincerely apologize for the long wait time and the difficulty you experienced in understanding our assistant. We understand how important it is to have clear and effective communication, especially in urgent situations. We are committed to improving our service and ensuring that our customers receive the support they need. We are currently working on reducing wait times and enhancing our customer service experience. Our relevant team will contact you as soon as possible regarding to the issue. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.
3 guests found this review helpful. Did you?

I need assistance please!

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Charlene from Bridgeport - 249 days ago Verified buyer
I had a terrible experience with Maria, who could not understand of follow along with the conversation. I am reporting a fraud that was placed on my account and is showing on my credit report from Credit One Bank. It was opened on 10/7/24. Maria advised me not to worry about it because I didn't open it!! I want someone to help me or I will close this account!
1 reply from LifeLock - 244 days ago
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with Maria. Your concerns are very important to us, and we want to assure you that we take matters of fraud and customer service very seriously. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.
2 guests found this review helpful. Did you?

I can't login to change my phone number

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Dawn from Maryland - 250 days ago Verified buyer
Nit being able to log into my account doesn't help when my social is compromised great job life lock

Pros

Support

Cons

Service

1 reply from LifeLock - 246 days ago
We're sorry to hear about your experience. We understand how critical it is to have access to your account, especially when dealing with sensitive issues like a compromised social security number. Your feedback is important to us, and we are committed to improving our service. We apologize for the inconvenience you faced while trying to log into your account. Our relevant team will investigate and follow up with your case as soon as possible. Thank you for bringing this to our attention. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue.
1 guest found this review helpful. Did you?

Inquiry

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Roget from Las Vegas Nv - 251 days ago Verified buyer
Horrible I tried for 3hrs to respond to ph. call notifying me of a credit alert form the credit bureau. I got 2 foreign reps who I could not understand at all.

Pros

Support

Cons

Alerts

1 reply from LifeLock - 246 days ago
We're sorry to hear about your experience. We understand how frustrating it can be when you're unable to get the help you need, especially in urgent situations like a credit alert. Your feedback is important to us, and we are committed to improving our service. We apologize for the difficulty you had in understanding our representatives. We are continuously working on enhancing our customer support to ensure clear and effective communication. Our relevant team will investigate and follow up with your case as soon as possible. Thank you for your patience and understanding.
1 guest found this review helpful. Did you?

Waste of time

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Richard from Virginia - 251 days ago Verified buyer
Received an email message stating "we're confirming that you responded "Yes, this was me" to a recent alert." with a link to "View Account". I clicked the link and then authenticated to the website. Nothing was there - it just said "there are no alerts", or something like that. Pease don't waste my time like this.

Cons

Alerts

Cost

Service

1 reply from LifeLock - 246 days ago
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the email and your experience on our website. Our team has sent you a follow-up email on October 26th. Could you please check your inbox when you have a moment? Thank you for your patience and understanding.
2 guests found this review helpful. Did you?

Protecting my credit

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Marty from Amarillo, TX - 254 days ago Verified buyer
You are doing horrible protecting my credit. I have multiple fraud charges on my Capital One account and you never caught it!

Pros

Protection

Security

Cons

Alerts

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 246 days ago
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience caused by the fraudulent charges on your Capital One account. Your trust is paramount to us, and I understand how frustrating this situation must be. We take credit protection very seriously and are committed to improving our services. Our relevant team will investigate and follow up with your issue and contact you as soon as possible. Thank you for your patience.
2 guests found this review helpful. Did you?
Share your thoughts on LifeLock
Product icon
Write a review
Ultimate Plus
$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

  • Million Dollar Protection™ Package†††
  • Identity & Social Security Number Alerts
  • Credit Monitoring Coverage³
  • U.S.-Based Personal Restoration Specialists
  • Identity Lock3,12,†
  • 401(k) & Investment Account Alerts
  • Home Title Monitoring
Recommended

LifeLock stood out for the simplicity and ease of use of its mobile app.1

tom's guide

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus
$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

  • Million Dollar Protection™ Package†††
  • Identity & Social Security Number Alerts
  • Credit Monitoring Coverage³
  • U.S.-Based Personal Restoration Specialists
  • Identity Lock3,12,†
  • 401(k) & Investment Account Alerts
  • Home Title Monitoring
Recommended
tom's guide

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.1

The broadest volume of alerts all in one place.

customer service award
Customer Service
Award Winner
tom's guide
"Easy-to-use"
javelin award
Overall Leader
Award Winner
Get discounts, info, protection tips, and more.

Sign up for promotional emails.

No one can prevent all cybercrime or prevent all identity theft.

Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.

Gen Logo