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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Frustrated
LifeLock
Would not recommend
C. Rodriguez from
San Antonio Tx -
185 days
ago
Representative was onlt concerned about getting me signed up. I repeated personal information several times, connected me to a supervisor who asked the same questions, then said they couldn't verify my info. Already dealing with scammers and hackers this was very frustrating.
I revealed my personal information to the phone scammers through Lifeliock who couldn't help me.
1 reply from LifeLock -
185 days
ago
I’m truly sorry to hear about your recent experience. It’s concerning to know that you’ve had to deal with scammers and hackers, and I understand how frustrating it must have been to have to repeat personal information multiple times and still face issues with verification.
Please know that your security and privacy are our top priorities, and we deeply regret any added stress this situation may have caused. We’d like to make things right and investigate what happened to ensure this doesn’t happen again. If you're open to it, please reach out to us directly at 1-800-543-3562, and we’ll do everything we can to assist you.
1 guest found this review helpful. Did you?
Don't understand
LifeLock
Alan from
Aurora Colorado -
197 days
ago
Verified buyer
I don't understand what is going on since I canceled my account around 3 years or so.
1 reply from LifeLock -
196 days
ago
We appreciate your feedback, and we are sorry that you canceled your account. If you need any assistance regarding messaging that was sent to you, please feel to reach out to our LifeLock Member Services at 1-800-543-3562. Thank you.
I DID NOT DISMISS THIS ALERT.
LifeLock
Nancy from
Hockessin -
200 days
ago
Verified buyer
I DID NOT DISMISS THIS ALERT. PLEASE RESPOND!!!
Pros
Peace of Mind
Protection
Security
Support
Cons
Alerts
1 reply from LifeLock -
197 days
ago
Hi Nancy,
Thank you for reaching out regarding the alert you mentioned. If this is something that you are not familiar with, please reach out to our LifeLock Member Services team at 1-800-543-3562. Please know, that sometimes you may receive more than one alert, and depending on the alert type there can be some time in between. We are always happy to review and make sure that is valid.
Financial Security
LifeLock
Would not recommend
Juan from
Fair Oaks, CA -
203 days
ago
Verified buyer
It took over a month for LifeLock to inform me of this new account. Had this been a fraudulent transaction I could have already lost my home! Not good. What am I paying for?
Pros
Peace of Mind
Protection
Security
Support
Cons
Alerts
Cost
Service
1 reply from LifeLock -
197 days
ago
I’m truly sorry for the delay and understand your frustration. Your concerns are completely understandable. For any further information regarding your alerts, I would recommend contacting our LifeLock Member Services at 1-800-543-3562, as they can see all of the details regarding this.
Again, we apologize for any inconvenience and frustration pertaining to the delay in receiving the alert.
5 guests found this review helpful. Did you?
Cannot reach an agent by phone
LifeLock
Would not recommend
Laurie from
NY -
204 days
ago
Verified buyer
I tried calling you 4 times. Put in the code. Never went thru. All I got was your obnoxious recording. How does a person reach an agent to speak to? Am disgusted with your company.
Cons
Service
1 reply from LifeLock -
197 days
ago
I sincerely apologize for the frustration and inconvenience you've experienced. I understand how frustrating it can be when you're unable to get through to an agent, especially after trying multiple times. We value your time, and it's clear that we haven't met your expectations in this instance. The best number to reach our LifeLock Member Services is 1-800-543-3562. If you are still experiencing this issue, please let us know so that can send this to the proper team.
Thank you for your patience, and again, I’m truly sorry for the trouble you’ve had.
9 guests found this review helpful. Did you?
CONFUSION
LifeLock
JULIE BROUSSEAU from
GALES FERRY, CT -
217 days
ago
Verified buyer
I had no idea that LifeLock was associated with Dish Network or Boost Mobile. Your messages should be much clearer.
1 reply from LifeLock -
213 days
ago
Thank you for your feedback. If you have any questions regarding this, please reach out to our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock and LifeLock Member Services at 1-800-543-3562. They will be more than happy to assist you with any additional information or guidance you may need.
3 guests found this review helpful. Did you?
From bad to worse
LifeLock
Would not recommend
Tese from
Nashville, TN -
220 days
ago
My brother has been experiencing identity theft for over two years. He has been using Life Lock for over a year with no resolve. Not only has the problem persisted it has gotten worse. Now the theif has acquired his work deposit information and now he has to fight with his employer to get his money deposited to him. Every time he changes his deposit information the theif changes it to an another account. He has a claim with Life Lock that is over a year old. It has been and continues to be a nightmare. There is never a solutio
Pros
Support
Cons
Alerts
Peace of mind
Resolution
Service
1 reply from LifeLock -
220 days
ago
We are deeply sorry to hear about the ongoing issues your brother has been facing with identity theft. It is truly disheartening to learn that despite using LifeLock for over a year.
We understand how frustrating and stressful this situation must be for both of you. We sincerely apologize for the lack of resolution and support.
Please know that we take this matter very seriously. Our relevant team will follow up with your case and contact you as possible. We are committed to protecting our customers and will do everything in our power to rectify this situation.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this issue.
10 guests found this review helpful. Did you?
False advertising by LifeLock
LifeLock
Would not recommend
Stephen from
North Carolina -
224 days
ago
Verified buyer
$68,210 was stolen out of my bank accounts after I joined Life Lock. You did not detect it nor did you refund it. I have nothing good to say about you!
Pros
Protection
Restoration/Reimbursement
1 reply from LifeLock -
223 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
5 guests found this review helpful. Did you?
Confirming that you answered "yes".
LifeLock
William from
Duncanville -
224 days
ago
Verified buyer
I've spent over 15 minutes trying to tell yes, I said yes without getting in to the program!!!
1 reply from LifeLock -
223 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Very Unsatisfied
LifeLock
Would not recommend
Gary from
NORTH PALM SPRINGS -
224 days
ago
My accounts keep disconnecting and when I try to reconnect it says "Technical error" I tried calling support, I was told by a recording to go to the verify site and generate a code. I went to the verify site and the "Generate Code" button was dead, it did NOTHING when I clicked on it. I finally got through to support (no easy task) and they were completely incompetent. I can only imagine the lengths I would have to go through with Lifelock if my identity was stolen. I know this review will only generate a canned response to call customer service, but customer service has already proven to be useless. My only option is to cancel my account and find another service.
Cons
Alerts
Cost
Service
1 reply from LifeLock -
223 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
2 guests found this review helpful. Did you?
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8319 reviews
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