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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Customer Service/No Follow-up
LifeLock
Would not recommend
Tony from
Chicago -
102 days
ago
Your staff do not provide technical support follow-up and leave issues unresolved. I have been waiting for three weeks for you to fix a problem.
Cons
Protection
Service
Support
1 reply from LifeLock -
102 days
ago
Hi Tony. Thank you for reaching out. We are sorry that you have not received a follow up. We have sent a request to our team for review. Thank you for your patience.
2 guests found this review helpful. Did you?
Credit Card Breach without notification
LifeLock
Would not recommend
DJ from
Michigan -
104 days
ago
I have a list of credit cards under the protection of Lifelock, yet one of my credit cards was compromised with no notification or alert. I pay for a service that claims to protect against fraudulent charges. I am very disappointed.
Cons
Alerts
Service
1 reply from LifeLock -
103 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are sorry to hear you of your concerns regarding financial fraud and understand your frustration. In order to best address this, we ask that you please contact LifeLock Member Services at 1-800-543-3562 so that our team can review your account and assist. We look forward to hearing from you. Thanks and stay safe.
6 guests found this review helpful. Did you?
E bay purchase attempt
LifeLock
Vladimir from
New York -
107 days
ago
Verified buyer
There was no high risk involved, I simply wanted to purchase an item for $35 and was asked numerous questions and numerous sign ins, nothing accomplished
1 reply from LifeLock -
103 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. To be able to best assist with this and get a better understanding, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
2 guests found this review helpful. Did you?
Unsubscribe
LifeLock
Would not recommend
Betty from
Warrenton -
109 days
ago
Verified buyer
I will not be able to subscribe to Life lock any more, due to monthly budget. It is too expensive. Please unsubscribe me as a member!
Cons
Cost
1 reply from LifeLock -
108 days
ago
Hi Betty. Thank you for reaching out to us. We are sorry to hear that you are having to cancel due to cost and budget. For any account related actions, please contact our LifeLock Member Services at 1-800-543-3562. They can review your account to see if there is anything we can do to assist with the cost or resolve your initial request. Thank you and we hope that you have a great day.
2 guests found this review helpful. Did you?
Your site sucks!
LifeLock
Would not recommend
Warren from
Cedar City UT -
109 days
ago
Verified buyer
You send me alert and I go on your site and it's as clear as mud as to what to do! So I click on "yes" and come to find out that clears the message!!!!!! So I don't know what the threat was!!!! Useless!!!!! I am NOT going to renew Norton or Lifelock!!!!!!
Pros
Support
Cons
Service
1 reply from LifeLock -
109 days
ago
Hi Warren. Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues and the frustration caused. We want to make sure these are as clear as possible and will send your feedback to the appropriate team to review. For us to provide you with more details on the Alert you mentioned, please reach our LifeLock Member Services at 1-800-543-3562. Thank you for your patience.
3 guests found this review helpful. Did you?
Trying to update my new credit card's cancellation date.
LifeLock
Thomas from
Weiser, Idaho 83672 -
110 days
ago
Verified buyer
I'm not having much luck trying to resolve my credit card information so I can pay for my LifeLock membership! It's very annoying! What's wrong with you people? You have all my information and I couldn't even get a security cord to resolve my new credit card payment to you!
Cons
Updating the new service date on credit card
1 reply from LifeLock -
109 days
ago
Hi Thomas. Thank you for reaching out. We are sorry to hear that something this simple is causing frustration. Here is our support article with a step by step, including a video: https://support.norton.com/lifelock/en/me/home/current/solutions/kb20090818150300EN
If you are still experiencing issues getting this updated online, please call our LifeLock Member Services at 1-800-543-3562 and our team can assist. We are here to help.
3 guests found this review helpful. Did you?
Terrible Customer Service
LifeLock
Would not recommend
Nathan from
Waxhaw, NC -
114 days
ago
Verified buyer
The fact I pay for this service and have been on hold for almost 2 hours is absolutely horrible with an automated system that runs you in circles.
Cons
Service
1 reply from LifeLock -
114 days
ago
Hi Nathan. Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear of the extended wait time that you had. We see that you were able to reach our support team. If you have any further questions or concerns, please contact our LifeLock Member Services at 1-800-543-3562. Thanks, and stay safe.
2 guests found this review helpful. Did you?
Horrendous experience
LifeLock
Would not recommend
Daniel from
Richmond, CA -
115 days
ago
Verified buyer
I received an email that my identity may be compromised due to irregular activity. I accidentally clicked "Yes I recognize this" instead of "No, Review Details" and it updated the status of this notification to "dismissed". There is no way on my end to change this status and find out next steps to deal with this irregular activity. Not to mention no way to contact a human at this hour.
Also, I initially thought the email was phishing because the listed activity was under tomorrow's date, and Norton's copyright in the signature is from 2023. So tbh I'm still not sure if I'm being scammed. Would appreciate if a representative reached out to me for help.
And lastly, their functionality to email a 1 time code to get into my account is broken...
Cons
Alerts
1 reply from LifeLock -
114 days
ago
Daniel, thank you for reaching out regarding your experience and concerns. We understand the concern of potential phishing scam regarding the signature you mentioned. We will send this to our team for further review. Thank you for your patience.
1 guest found this review helpful. Did you?
Over 4 alerts registered on re-opening a JCPenney account.
LifeLock
Chris from
Ohio -
117 days
ago
Verified buyer
I'm not happy with this alert that keeps coming back every couple days. I opened back up my JCPenney credit card and have gone out and indicated that yes this was me on your website. It goes away and every couple days I'll get the phone call and the email saying hey is this you or is this a fictitious account opening. Why doesn't this go away? This is very frustrating.
Pros
Peace of Mind
Protection
Support
1 reply from LifeLock -
115 days
ago
Hi Chris. Thank you for reaching out regarding your frustration with the multiple Alerts coming in. Alerts can come in for various reasons. We would request that you please reach our LifeLock Member Services at 1-800-543-3562 for our team to review and explain the process.
2 guests found this review helpful. Did you?
Unclear
LifeLock
Mary from
Edwardsville -
117 days
ago
Verified buyer
I'm not sure as no clear info was given in alert. Was this new today or the previous week?
Pros
Security
Cons
Service
1 reply from LifeLock -
117 days
ago
Hi Mary. Thank you for reaching out and for being a LifeLock member. Trustpilot is a review platform where we invite our customers to share their experience with LifeLock. If you would like to leave a review, you have the option to edit your existing feedback or to leave a new comment.
If you have any questions regarding a recent Alert, please reach our LifeLock Member Services team at 1-800-543-3562. We appreciate your business and hope you have a wonderful day.
1 guest found this review helpful. Did you?
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8234 reviews
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