LifeLock reviews

Hi Dave, We understand your concern and appreciate your feedback. Our alerts vary depending on the type of activity and the situation. Some alerts may take longer to process based on the information we receive. If you’d like us to look into this further, please reach out to our Member Services at 1-800-543-3562. We’re here to help! Read More Read Less

Hi Eva. We’re sorry to hear about the confusion or frustration regarding the payday loan alert. We understand how concerning this situation can be. Please visit https://support.norton.com/sp/en/us/home/current/solutions/v127284864 for more information, or feel free to call Member Services with any questions you may have. We’re here to help. Read More Read Less

Hi John. Thank you for bringing this to our attention, and we’re truly sorry for the frustration this has caused. We understand how concerning it must be to see an alert for a loan application you didn’t make. You can find additional information here: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284302 . Scroll down to Notifications. If you have any questions, we encourage you to contact our Member Services team at 1-800-543-3562 so we can assist you directly and address your concerns. Read More Read Less

Hi Cynthia. Thank you for your feedback. We’re sorry to hear about your experience and apologize for any inconvenience caused. We strive to provide excellent service and would like to address your concerns. We would like to assist with your account and have sent this to our team. Thank you for your patience. Read More Read Less

Thank you for your feedback. We’re glad you found our dark web monitoring helpful, but we’re sorry to hear you have not been able to reach our support team for further assistance or clarification. Your input is valuable, and we’re always working to improve. Please feel free to reach out to our LifeLock Member Services at 1-800-543-3562 so we can assist further. Read More Read Less

Patty, We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Your feedback has been shared with the customer support team for additional review. Read More Read Less

Jerry, we are sorry to hear about the difficulty that you are experiencing managing your devices. We understand how frustrating this can be. Our goal is to protect you while ensuring your experience remains as smooth as possible. We’d like to look into this further and help you resolve the issue. Please reach out to us at 1-800-543-3562 so we can assist you directly and help to resolve. Thanks and stay safe. Read More Read Less

Hi Roger. Thank you for reaching out and sharing your concerns. We understand how frustrating it can feel not to have specific details. For privacy and security purposes, we’re unable to view full account numbers. However, you can log into your online portal and view more detail in your alerts area. If you would like, we would be happy to assist you in verifying or resolving this matter. You can reach our LifeLock Member Services at 1-800-543-3562. Read More Read Less

Hi Carolyn. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide. We take your concerns very seriously and will have our team review this to ensure it’s addressed promptly. Thank you for your patience. You can reach our LifeLock Member Services at 1-800-543-3562 in the future for any questions or concerns. Read More Read Less

Hi Carmen. We sincerely apologize for any inconvenience you experienced during your loan application process. We want to clarify that LifeLock does not flag Social Security numbers with lenders. However, certain alerts may be triggered if activity is detected that could suggest potential risks tied to your personal information. Our aim is always to keep you informed and help protect your identity. If you have frozen your credit, you will need to unfreeze your report at each credit bureau prior to applying for credit. If you have added a fraud alert to your credit report, additional security measures will be required and may vary by lender. Additional information on this topic may be found here: https://lifelock.norton.com/learn/credit-finance/how-to-unfreeze-credit?srsltid=AfmBOoqrRBN8cCUWEX2CYYpDXQq6lv7TSIK1V4nJJXiozXVas2n6xQp- We understand how frustrating this situation must have been for you, and we’d like to look into this further to provide assistance. Please contact our LifeLock Member Services directly at 1-800-543-3562 so we can review your account and address the issue promptly. We value your feedback and are dedicated to improving your experience with LifeLock. Read More Read Less