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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Inefficient
LifeLock
M from
Westerly RI -
9 days
ago
I was notified of a new alert.
Signed in, but page for new alert "not available".
Called cust svc - gave lots of info to automated line and it reviewed alerts.
Asked for agent - she had no info, wanted everything again, and asked where she was located, then she couldn't hear me.
Very frustrating
Cons
Alerts
Service
1 reply from LifeLock -
6 days
ago
Hello,
Thank you for sharing your experience with us, and we’re sorry for the frustration you faced. We understand how important it is for alerts and support to work seamlessly, and we regret that this wasn’t the case for you.
The issue you encountered with the “not available” page is not the experience we aim to provide. We’re addressing this to ensure smoother functionality moving forward. Additionally, we apologize for the difficulties you had with both the automated line and speaking with a live agent.
We’d like to assist you further to ensure your concerns are fully resolved. Please reach out to our LifeLock Member Services at 1-800-543-3562. You can request to speak to our Alerts team for further information regarding the Alert.
DEFINE "KBA"
LifeLock
John from
Iowa -
12 days
ago
Verified buyer
improve your email regarding alert re: identity check using "KBA". A definition of what KBA means would be helpful.
Pros
Support
Cons
Alerts
1 reply from LifeLock -
12 days
ago
Hi John,
Thank you for your feedback! We appreciate your suggestion and will share it with our team to improve clarity in our alerts, including defining terms like KBA. This is a standard term used for verification processes, but we understand that not everyone knows what it means or what it's for. If you have any questions pertaining to alerts or notifications you receive, please feel free to reach out to our Member Services at 1-800-543-3562 and we are happy to explain what they are for.
Great to identify all the work I have to do
LifeLock
Would not recommend
Scott from
Somerville -
23 days
ago
Verified buyer
Great way to identify all the work on the internet I have to do to get my info away from the wrong people. Unfortunatly LifeLock sees any mention of you in any way at any time as a violation and you get a notice/alert. If you have a social media account Lifelock warns you about every post, every comment THEY deem to be alert worthy. I run an events calendar for knife events, I get dozens and dozens of alerts for normal activity. There is no one to complain to, no customer service. Just endless alerts that waste time. Waste time getting the alert and waste time trying to undo whatever it is, usually hours of wasted time chasing down old alerts, incorrect alerts. A giant timewaster.
Cons
Alerts
Service
1 reply from LifeLock -
22 days
ago
Scott,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed with your alerts and the frustration it has caused. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Frustrating to deal with app and website
LifeLock
Larry from
Chicago -
25 days
ago
Difficulty finding Lifelock since it's imbedded in my Norton. Had to call support and go through their inefficient process to simply find the site. Not intuitive and frustrating for a technology company
1 reply from LifeLock -
25 days
ago
Larry,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are sorry to hear you had difficulties finding your LifeLock specific area in your portal. This is not the kind of experience we want our customers to have. We hope that you were able to locate the details you needed. If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. We are here to help and guide you through your account if needed.
1 guest found this review helpful. Did you?
Late response to activity
LifeLock
Would not recommend
Selena from
Memphis, Tennessee -
75 days
ago
Verified buyer
I am receiving late notice in regards to new credit card, new accounts and any other issues concerning my credit.
Pros
Peace of Mind
Protection
Security
Support
Cons
Alerts
I find it difficult to speak to a live person.
Renewal
Service
Subscription
1 reply from LifeLock -
74 days
ago
Hi Selena. Thank you for your feedback. We’re sorry to hear about your experience and can understand your concern. Please note that there are different types of alerts, which may have caused some confusion. We’d love to assist you further and ensure you’re receiving the notifications you need in a timely manner. Feel free to reach out to our LifeLock Member Services at 1-800-543-3562 for our team to review and assist.
1 guest found this review helpful. Did you?
Updating account information
LifeLock
Susan from
Pine Island, MN -
113 days
ago
Verified buyer
Had difficulty communicating with representative.
Pros
Support
Cons
Service
1 reply from LifeLock -
113 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Need to help my family member
LifeLock
Would not recommend
Darion is my son from
GARLAND -
126 days
ago
Verified buyer
I do not see where my family member has been helped once
Pros
Protection
Cons
Alerts
Cost
1 reply from LifeLock -
125 days
ago
Thank you for reaching out to us regarding your concerns. We are sorry to hear that you have a family member that hasn't been helped. For us to further assist, please reach out to our LifeLock Member Serivces at 1-800-543-3562 so that we can gather additional information to help resolve. Thank you.
Not Happy
LifeLock
Would not recommend
Harold from
Washington State -
150 days
ago
Verified buyer
I tried to update an error on Norton website, on an Alert that I inadvertently checked as "Yes" I did that. I tried for a couple of hours ON HOLD and finally gave up.
In a second attempt, I was able to get through to an agent using the "Sales" link and asked for assistance in correcting my error and was advised that "Norton" does NOT DO THAT and needed to contact "LIFELOCK" for that!!
OUTRAGEOUS!!!!!!!!!
I went back online to Norton and looked at the 'Archived' alert list and see that it comments that an alert was being disputed but DOES NOT indicate which alert and at the same time, the alert in the Archived list STILL SHOWS as being "OK'd"
Your system is causing me to seriously consider cancelling this service and take my chances with another firm.
Pros
Right now, NONE
Cons
Alerts
Service
1 reply from LifeLock -
147 days
ago
Harold, thank you for reaching out with your feedback. I am so sorry that this happened, and you were not able to go in and correct the choice. I can understand how frustrating that would be. We would need to speak with you on the phone to update this type of information. Please reach our LifeLock Member Services team at 1-800-543-3562. They can review the Alert with you and update.
1 guest found this review helpful. Did you?
I need help
LifeLock
Duane from
Stilwell, Ks -
151 days
ago
Verified buyer
I can't get into my account to review my alert response, you need to make it easier, right now the response page is terrable.
Cons
Alerts
Service
1 reply from LifeLock -
151 days
ago
Thank you for reaching out to us and sharing your feedback. We are sorry to hear that you are having issues with reviewing your account. We can understand how frustrating this can be. Please reach out to our LifeLock Member Services at 1-800-543-3562 for our support team to assist with the alert in question.
2 guests found this review helpful. Did you?
Was not notified
LifeLock
Gary from
Chesapeake, VA -
181 days
ago
Verified buyer
In December, 2024, a checking account was opened in my wife's name. We are both members. We did not receive any...none...not one...notification of this action, as you say we should have and you look out for.
Cons
Alerts
MISSED alert
Service
1 reply from LifeLock -
181 days
ago
Gary, thank you for providing us with this feedback. I am sorry to hear that you did not receive a notification. I can understand the concern regarding an account being opened. Our team would be happy to assist you with this and look at your account. We would please ask that you reach out to our LifeLock Member Services at 1-800-543-3562.
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8517 reviews
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