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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Peace of Mind
LifeLock
Georgea from
Fishkill New York -
349 days
ago
So glad the alert process works so well. Thankful for Lifelock.
Pros
Peace of Mind
Protection
Security
1 guest found this review helpful. Did you?
Exhausted
LifeLock
Would not recommend
Thom Watson from
Brewton AL -
357 days
ago
I am very disappointed in that I called to clear an alert and had questions about my plan. The person I was forwarded to was unacceptable due to my not understanding her and her not understanding what I wanted. I asked several questions and could not get a response. I had to hang up and try again and was able to get some clarification but not all. I will keep this plan for now but I don't think I will renew it.
Pros
Security
Support
Cons
Cost
Renewal
Service
Subscription
2 guests found this review helpful. Did you?
Not so happy
LifeLock
Debra from
Kent, Pennsylvania -
366 days
ago
I received a new alert just awhile ago. It said to immediately look into this new alert. It took me 10 minutes to get into my account saying unable to get into account now or refresh it try later. It would not let me refresh. I tried several times and got into my account finally. Then I answered and "dismissed" showed up. I did not click on dismissed. This was Very stressful. I did get in finally and this was from last May that I had a new equifax report from a new credit card. I also did have the fingerprint access, but today I did not. Confused. Please make this easier so i can do this easier and not worry.
Cons
Alerts
Service
Subscription
2 guests found this review helpful. Did you?
Really??
LifeLock
Would not recommend
Augustus from
New Hampshire -
381 days
ago
LifeLock just left me an alert on suspicious account activity that had occurred 5 years ago. Horse is out of the barn, don't you think?
Cons
Ridiculous Alert
Service
3 guests found this review helpful. Did you?
Great to identify all the work I have to do
LifeLock
Would not recommend
Scott from
Somerville -
13 days
ago
Verified buyer
Great way to identify all the work on the internet I have to do to get my info away from the wrong people. Unfortunatly LifeLock sees any mention of you in any way at any time as a violation and you get a notice/alert. If you have a social media account Lifelock warns you about every post, every comment THEY deem to be alert worthy. I run an events calendar for knife events, I get dozens and dozens of alerts for normal activity. There is no one to complain to, no customer service. Just endless alerts that waste time. Waste time getting the alert and waste time trying to undo whatever it is, usually hours of wasted time chasing down old alerts, incorrect alerts. A giant timewaster.
Cons
Alerts
Service
1 reply from LifeLock -
12 days
ago
Scott,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed with your alerts and the frustration it has caused. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Frustrating to deal with app and website
LifeLock
Larry from
Chicago -
15 days
ago
Difficulty finding Lifelock since it's imbedded in my Norton. Had to call support and go through their inefficient process to simply find the site. Not intuitive and frustrating for a technology company
1 reply from LifeLock -
15 days
ago
Larry,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are sorry to hear you had difficulties finding your LifeLock specific area in your portal. This is not the kind of experience we want our customers to have. We hope that you were able to locate the details you needed. If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. We are here to help and guide you through your account if needed.
1 guest found this review helpful. Did you?
Late response to activity
LifeLock
Would not recommend
Selena from
Memphis, Tennessee -
65 days
ago
Verified buyer
I am receiving late notice in regards to new credit card, new accounts and any other issues concerning my credit.
Pros
Peace of Mind
Protection
Security
Support
Cons
Alerts
I find it difficult to speak to a live person.
Renewal
Service
Subscription
1 reply from LifeLock -
65 days
ago
Hi Selena. Thank you for your feedback. We’re sorry to hear about your experience and can understand your concern. Please note that there are different types of alerts, which may have caused some confusion. We’d love to assist you further and ensure you’re receiving the notifications you need in a timely manner. Feel free to reach out to our LifeLock Member Services at 1-800-543-3562 for our team to review and assist.
1 guest found this review helpful. Did you?
Updating account information
LifeLock
Susan from
Pine Island, MN -
103 days
ago
Verified buyer
Had difficulty communicating with representative.
Pros
Support
Cons
Service
1 reply from LifeLock -
103 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Need to help my family member
LifeLock
Would not recommend
Darion is my son from
GARLAND -
116 days
ago
Verified buyer
I do not see where my family member has been helped once
Pros
Protection
Cons
Alerts
Cost
1 reply from LifeLock -
115 days
ago
Thank you for reaching out to us regarding your concerns. We are sorry to hear that you have a family member that hasn't been helped. For us to further assist, please reach out to our LifeLock Member Serivces at 1-800-543-3562 so that we can gather additional information to help resolve. Thank you.
Not Happy
LifeLock
Would not recommend
Harold from
Washington State -
140 days
ago
Verified buyer
I tried to update an error on Norton website, on an Alert that I inadvertently checked as "Yes" I did that. I tried for a couple of hours ON HOLD and finally gave up.
In a second attempt, I was able to get through to an agent using the "Sales" link and asked for assistance in correcting my error and was advised that "Norton" does NOT DO THAT and needed to contact "LIFELOCK" for that!!
OUTRAGEOUS!!!!!!!!!
I went back online to Norton and looked at the 'Archived' alert list and see that it comments that an alert was being disputed but DOES NOT indicate which alert and at the same time, the alert in the Archived list STILL SHOWS as being "OK'd"
Your system is causing me to seriously consider cancelling this service and take my chances with another firm.
Pros
Right now, NONE
Cons
Alerts
Service
1 reply from LifeLock -
137 days
ago
Harold, thank you for reaching out with your feedback. I am so sorry that this happened, and you were not able to go in and correct the choice. I can understand how frustrating that would be. We would need to speak with you on the phone to update this type of information. Please reach our LifeLock Member Services team at 1-800-543-3562. They can review the Alert with you and update.
1 guest found this review helpful. Did you?
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8349 reviews
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