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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
AARP Discount Disappointment
LifeLock
Would not recommend
David from
Keller, TX -
183 days
ago
Verified buyer
I contacted Life Lock a couple of months ago to inquire about receiving a discount through my AARP membership. I was advised that I would have to cancel mu account with Life Lock and then re-apply and open a new account. This is outrageous. It is case # 89720180
Pros
Peace of Mind
Cons
Cost
1 reply from LifeLock -
179 days
ago
Thank you for reaching out with this feedback. Our apologies if it was not properly explained why we have this process. In regard to AARP discounts, we do have to re-enroll you, to ensure you are getting the discount properly through your membership with them. However, please know that your history will still pull over and you may still be able to use the same credentials you already have established. Our LifeLock Member Serivces can quickly assist you with this, if you wish. Thank you.
Too expensive
LifeLock
Would not recommend
Leticia Disch from
San Jose, Ca -
183 days
ago
Verified buyer
I just got a charge for a renewal for $260/year!
When I purchased I was told it would renew in 1/27 for $179. I just found another option for $5/month.
Cons
Cost
Renewal
Service
1 reply from LifeLock -
179 days
ago
We apologize for any confusion regarding your renewal charge. We understand how frustrating this can be. Please contact our LifeLock Member Services team, and we’ll be happy to review your account and assist with any concerns you have about your subscription.
Adequate Product
LifeLock
Mark from
Martinez, CA -
183 days
ago
Verified buyer
I have used it for 5 or 6 years and yes, I have not lost anything due to identity theft. I did get alerts once on someone trying to open an account in my name. I get useless alerts about my email being found on the dark web. I would really like to see something more pro-active on Home Title Monitoring.
Pros
No identity theft issues in the 4 or 5 years I h
Cons
Does not offer Home Title Monitoring
Service
1 reply from LifeLock -
179 days
ago
"Thank you for your feedback and for being a loyal customer. We’re glad to hear that you’ve had positive experiences with identity theft prevention. We understand your desire for more proactive monitoring, especially regarding Home Title Monitoring. We appreciate your suggestions and will share them with our team as we continue to improve our services.
I cannot use my phone to look at an email while on email wi
LifeLock
My first name is unique, but it starts N from
Tampa, FL. -
189 days
ago
Verified buyer
You did fine with the issue you questioned me on, but I put some other information in that you have not considered.
Pros
Security
Correct a response
LifeLock
Would not recommend
Ron from
Martinez, GA -
227 days
ago
Verified buyer
I accidentally said a notice was me. I don't think it was me but when I went to get it to show me what was on my phone I hit the yes. Now I can't see what it was to see if it really was me. How do I see the notice and correct my response if necessary.
Pros
Peace of Mind
Protection
Support
Cons
Alerts
Service
1 guest found this review helpful. Did you?
Renewal
LifeLock
Would not recommend
Tom from
Big Rapids, Michigan 49307 -
242 days
ago
Verified buyer
Why are you billing one month the due date. I have been trying to make changes in my account. Impossible!
Pros
Protection
Support
Cons
Cost
Renewal
Subscription
1 reply from LifeLock -
241 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Tricky website warning
LifeLock
Would not recommend
Richard from
Mid Mich -
251 days
ago
Verified buyer
I learned that a new activity occurred today. I tried to see it and hit a wrong button and have no way to retrieve the alert
Pros
Security
Cons
Alerts
1 guest found this review helpful. Did you?
TERRIBLE!!!
LifeLock
Marlene from
North Tonawanda NY -
280 days
ago
We have just spent over one hour just trying to update a credit card to renew a subscription payment. I understand the need for security but this was ridiculous.
Cons
Service
2 guests found this review helpful. Did you?
Dark web alert
LifeLock
Cathy from
Pinellas Park Florida -
294 days
ago
The directions I was given to identify which account used the password identified was quick and easy. I then chose LL to do their deep scan. They did that but I had a problem with the download and here's where I need help
Pros
Support
Cons
Alerts
Service
1 guest found this review helpful. Did you?
Not so sure
LifeLock
Would not recommend
Blanca from
Bakersfield -
300 days
ago
Verified buyer
I'm not sure if I am really protected there's a lot on Expedia, and on my credit reports and personal information that is incorrect when I am asked to verify who I am, so I'm not very sure if this is protecting my identity I feel as if there's a lot of false information that has nothing to do or is associated with me at all, and seeing that this is mainly to protect my identity, I would actually like more help in verifying Public records with facts because there's false information with me associated which I believe could be a sign of identity theft seeing that I cannot identify myself when being asked what emails or phone numbers I have been associated with knowing which ones I have and have not and I have never had any loans of my knowledge
2 guests found this review helpful. Did you?
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8349 reviews
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