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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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My LifeLock Review

LifeLock Ultimate Plus

Undisclosed from US - 3798 days ago Verified buyer

I have Life Lock because I am lazy. I believe I could do every thing they do but it would take time and effort and I think they charge too much.

MY NAME

LifeLock Ultimate Plus

Undisclosed from US - 3809 days ago Verified buyer

YOU HAVE MY NAME MISSPELLED It is Wanda You have Walda

Need more flexibility in defining "accounts"

LifeLock Ultimate Plus

Undisclosed from US - 3922 days ago Verified buyer

Within what you call an account (i.e. Wells Fargo Banking) it would be helpful if one could toggle off certain of the Wells Fargo accounts. Since I monitor both my business and personal accounts (18 WF accounts in all), I don't want to have to use the same settings on the entire Wells Fargo bank listing, since my person security and business security have different sizes of transactions.

1 guest found this review helpful. Did you?

Still not working

LifeLock Ultimate Plus

Would not recommend

Kari from Lincoln - 178 days ago Verified buyer

Paid for product 12.6.2024. Husband set up his stuff and added me as family member. See notes from Case # 90171109 and 90206757. Still not working!

1 reply from LifeLock - 178 days ago

Kari, thank you for reaching out with this feedback. I am sorry to hear that you are having this issue. Once you were added, you should have received an email with the instructions on how to set up your own portal, as they are separate online. Please also check the junk/spam folder. If for any reason you did not get that email, call our LifeLock Member Services at 1-800-543-3562 for assistance. We should be able to resolve this quickly for you.

7 guests found this review helpful. Did you?

Support is non existent. NO Help -lapsing subscription.

LifeLock Ultimate Plus

Would not recommend

Mike from Middletown, NJ - 183 days ago Verified buyer

We can never get help to veto my wife's dash board even though show me. I had questions on my 19 year old needing protection. LifeLock=zero support

Pros

Restoration/Reimbursement

Cons

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 182 days ago

Thank you for providing this feedback. I am sorry to hear you are facing these frustrations. There could be a couple of things causing the visibility issues on your wife's side of the account. For this, we would need to review the account on the phone. With your 19yr old, we are happy to go over options. Please reach out to our support line at 1-800-607-5619 so that we can help resolve these issues.

6 guests found this review helpful. Did you?

Outsourcing customer s ervice

LifeLock Ultimate Plus

Would not recommend

Roo from 37312 - 216 days ago Verified buyer

What a nightmare! Ricco was rude and unprofessional! I pay too much to waste all this time to answer a simple question! Rethinking my membership!

Pros

Support

Cons

Service

1 reply from LifeLock - 213 days ago

I’m really sorry to hear about your negative experience, and I completely understand your frustration. That’s certainly not the level of service we aim to provide. If there’s anything we can do to help resolve the issue or answer your question promptly, please let us know. You can reach our LifeLock Member Services at 1-800-543-3562. We truly value your membership and would love the opportunity to make things right.

5 guests found this review helpful. Did you?

One star is too high

LifeLock Ultimate Plus

Would not recommend

Jim from Arizona - 315 days ago

Tried to enroll. Given conflicting information. Agent had worst attitude ever. If this is an example of your service I want no part of it.

Cons

Service

1 reply from LifeLock - 314 days ago

We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.

5 guests found this review helpful. Did you?

Locked out of my account

LifeLock Ultimate Plus

Would not recommend

Thomas from New York - 354 days ago

Locked out of my account

Pros

Support

Cons

Service

1 reply from LifeLock - 352 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have got locked out from your account. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

Not fulfilling your commitment

LifeLock Ultimate Plus

Would not recommend

Patricia from Orlando, Fl - 359 days ago Verified buyer

Recently my email was hacked. A source in Dallas Texas oped 5 new email accounts using my email. They then proceeded to request funds be sent to them from my investment accounts. I didn't receive one alert from you about this.

Pros

Protection

Security

Support

Cons

Alerts

Service

1 reply from LifeLock - 357 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the alert. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

4 guests found this review helpful. Did you?

Doesn't do anything.

LifeLock Ultimate Plus

F. G from USA - 792 days ago Verified buyer

I've had credit card accounts opened and used for months before I've had notifications from Lifelock. Don't waste your money

14 guests found this review helpful. Did you?

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring³
U.S.-Based Identity Restoration Specialists
Identity Lock³^,¹²^,†
401(k) & Investment Account Activity Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring³
U.S.-Based Identity Restoration Specialists
Identity Lock³^,¹²^,†
401(k) & Investment Account Activity Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.8 | 8319 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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