LifeLock is the leader in identity theft protection.

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Perhaps I need expectations training

LifeLock Standard

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Undisclosed from US - 3563 days ago Verified buyer
This may be as simple as me not understanding the benefits of LifeLock membership. My identify was compromised when a credit card was opened using my name and SSN. I called LifeLock and was told that they had no record of suspicious activity and did not know the next steps. A customer service representative did recommend that I contact the three credit bureaus. That was the extent of our LifeLock coverage. Earlier this week, we received a letter from the IRS alerting us that someone tried to alter our 2014 tax return using my husband's SSN. Today, I got a congratulations email from LifeLock that no threats were found. So if LifeLock does not know when suspicious activity happens with our SSNs and does not know what to do when a credit card is opened fraudulently, what exactly should we expect from our membership?

Disappointed

LifeLock Standard

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Undisclosed from US - 3568 days ago Verified buyer
Last month my one credit card was used in a store that I had never been in! The bank called me not life lock...

I expected lifelock to spot these fraudulant activities

LifeLock Standard

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Undisclosed from US - 3570 days ago Verified buyer
My last email from Lifelock stated: "During the past month, LifeLock found no fraudulent activity associated with your personal information within our extensive network." Just to update you - Someone opened a credit card account under my name and SS# at Barclays. Two weeks ago I notified the credit reporting agencies and placed a fraud alert under my name.

Not worth it

LifeLock Standard

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Undisclosed from US - 3579 days ago Verified buyer
Getting emails telling me that $xxxx was withdrawn from my checking account is not what I expected. At first, there were a number of emails like that. After they "proved" themselves to me, the emails stopped.

This service is qworthless

LifeLock Standard

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Undisclosed from US - 3581 days ago Verified buyer
This is the first timeIu have been notified of any activity in my credit files. Last year I purchased a new car and never had an alert from this service. If this is the expectation, you fall far below the rating you have been awarded.

This service is qworthless

LifeLock Standard

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Undisclosed from US - 3581 days ago Verified buyer
This is the first timeIu have been notified of any activity in my credit files. Last year I purchased a new car and never had an alert from this service. If this is the expectation, you fall far below the rating you have been awarded.

My card number was stolen and used to make big purchases

LifeLock Standard

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Undisclosed from US - 3584 days ago Verified buyer
card number was stolen and used to make big purchases my bank caught this and called me after the second purchase and put a hold on my card I have yet to hear from LifeLock about any of this taking place. This was three weeks ago and I still haven't heard from them since then my card has been replaced the money was returned by my bank and they are dealing with the fraud.

Fraud

LifeLock Standard

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Undisclosed from US - 3588 days ago Verified buyer
LifeLock does not protect like they say they do. My bank found fraudant use on my debit card and reissued another. How come LifeLock did not know that? Keep meaning to call and cancel and will next week. No use having something that doesn't do what they say they do.

Not a good service

LifeLock Standard

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Undisclosed from US - 3589 days ago Verified buyer
I signed up for Life Lock because my company private info was hacked into and so I signed up and wanted my debit card and checking account protected. Month after month they send texts that nothing fraudulent has been found but just less than a month ago my debit card was used without my knowledge from a third party and had to close account. Lifelock didn't even catch it my bank did.

FYI

LifeLock Standard

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Undisclosed from US - 3590 days ago Verified buyer
I have had Lifelock for a couple years now. I just wanted to let you know that I have been a victim of identity theft on my federal income taxes this year. I keep getting e-mails from Lifelock saying my identity has been protected but this is not the case. Isn't Lifelock's services supposed to protect me in this case?
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Standard
$124.99 /year

Pay {sale} for the 1st yr after trial, renews at {ar}/yr.
Payment method required. Pricing details below.*

  • Million Dollar Protection™ Package†††
  • Identity & Social Security Number Alerts
  • Credit Monitoring³
  • U.S.-Based Identity Restoration Specialists
Recommended

LifeLock stood out for the simplicity and ease of use of its mobile app.1

tom's guide

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Standard
$124.99 /year

Pay {sale} for the 1st yr after trial, renews at {ar}/yr.
Payment method required. Pricing details below.*

  • Million Dollar Protection™ Package†††
  • Identity & Social Security Number Alerts
  • Credit Monitoring³
  • U.S.-Based Identity Restoration Specialists
Recommended
tom's guide

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.1

The broadest volume of alerts all in one place.

customer service award
Customer Service
Award Winner
tom's guide
"Easy-to-use"
javelin award
Overall Leader
Award Winner
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