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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

4.53

2203 reviews

91%

of respondents would recommend this to a friend.

Reviewed by 2203 customers.

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Unhappy

LifeLock

Would not recommend

Dianna from Arizona - ago

Too costly and too hard to get help

Cons

Cost

1 reply from LifeLock - ago

Dianna, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns regarding cost and customer support. At LifeLock, we strive to provide valuable identity theft protection and support to our members, and we regret that we didn’t meet your expectations. We’d love the opportunity to make things right. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can better understand your situation and work towards a resolution.

1 guest found this review helpful. Did you?

Very poor service

LifeLock

Would not recommend

Hugh from West Los Angeles - ago Verified buyer

You cannot get a hold of anyone when you need to communicate a fraud alert what do I need you for?

Pros

Support

1 reply from LifeLock - ago

Hugh, Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed regarding the alert in question. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Not as much as I would like.

LifeLock

Would not recommend

Virginia from Cherry Valley, IL - ago Verified buyer

I would like a phone number I can use to talk to a person

Pros

Support

Cons

Cost

Subscription

1 reply from LifeLock - ago

Hi Virginia, Thanks for taking the time to provide us with your feedback. You can contact our LifeLock Member Services at 1-800-543-3562 with any questions or concerns you may have. We look forward to hearing from you. Thanks, and stay safe.

1 guest found this review helpful. Did you?

Not all that impressed

LifeLock

Would not recommend

Jane from DeBary,Fl - ago Verified buyer

I provided a list of my properties and you still don't have them all listed.

Cons

Service

Unable to properly identify owned property

1 reply from LifeLock - ago

Hi Jane, Thank you for reaching out to us. We are sorry to hear that there is an issue with the added properties that you mentioned. Please take a look at our article: https://norton--c.vf.force.com/servlet/servlet.ExternalRedirect?url=https%3A%2F%2Fsupport.norton.com%2Fsp%2Fen%2Fus%2Fhome%2Fcurrent%2Fsolutions%2Fv202411111833444 if you have not already done so. We will also send this to our team for further review of your inquiry. Thank you for your patience.

4 guests found this review helpful. Did you?

Don't like this product

LifeLock

Marguerite from Garfield NJ - ago Verified buyer

Want to cancel my trial subscription. Do not like this product!

Cons

Service

Subscription

1 reply from LifeLock - ago

Marguerite, Thank you for reaching out to us. We are sorry to hear that you are not happy with our product. We would be happy to assist with any questions that you may have regarding your product and services. Currently your account is not set for renewal. If you have any questions, please feel free to reach out to our LifeLock Member Services at 1-800-543-3562.

2 guests found this review helpful. Did you?

Not happy with you lately...

LifeLock

Would not recommend

Rose from Pine Beach, NJ - ago Verified buyer

you send an email about a short term loan appl in my name, but you don't allow me to tell you it wasn't me then you send email saying it was ok by me

Pros

Peace of Mind

Protection

Security

Support

Cons

Alerts

Service

1 reply from LifeLock - ago

Hi Rose, We are sorry to hear your frustration regarding this notification. Please review some additional information here: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284864?. You can also contact our Member Services team directly at 1-800-543-3562 so we can help review your account. Thank you.

4 guests found this review helpful. Did you?

credit alert

LifeLock

Would not recommend

Dave from st louis - ago Verified buyer

Why did it take a month for an alert. I bought the car early may 2025. that's when they checked my credit

Pros

Peace of Mind

Cons

Alerts

1 reply from LifeLock - ago

Hi Dave, We understand your concern and appreciate your feedback. Our alerts vary depending on the type of activity and the situation. Some alerts may take longer to process based on the information we receive. If you’d like us to look into this further, please reach out to our Member Services at 1-800-543-3562. We’re here to help!

3 guests found this review helpful. Did you?

LifeLock

Would not recommend

Eva from Marino - ago Verified buyer

I did not confirm. It was not me on payday loan alert

Pros

Support

Cons

Alerts

1 reply from LifeLock - ago

Hi Eva. We’re sorry to hear about the confusion or frustration regarding the payday loan alert. We understand how concerning this situation can be. Please visit https://support.norton.com/sp/en/us/home/current/solutions/v127284864 for more information, or feel free to call Member Services with any questions you may have. We’re here to help.

3 guests found this review helpful. Did you?

Horrible! Alert and no help!

LifeLock

Would not recommend

John from Brackettville - ago Verified buyer

I received a call and email. Log into account click the alert and says now it is approved! I did not have the option to answer NO this is not me applying for a pay day loan!!!

Cons

Service

1 reply from LifeLock - ago

Hi John. Thank you for bringing this to our attention, and we’re truly sorry for the frustration this has caused. We understand how concerning it must be to see an alert for a loan application you didn’t make. You can find additional information here: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284302 . Scroll down to Notifications. If you have any questions, we encourage you to contact our Member Services team at 1-800-543-3562 so we can assist you directly and address your concerns.

3 guests found this review helpful. Did you?

what?

LifeLock

Would not recommend

cynthia from bush, LA - ago Verified buyer

Terrible service. No help, extremely poor English, great difficulty on line

Cons

Alerts

Cost

Service

1 reply from LifeLock - ago

Hi Cynthia. Thank you for your feedback. We’re sorry to hear about your experience and apologize for any inconvenience caused. We strive to provide excellent service and would like to address your concerns. We would like to assist with your account and have sent this to our team. Thank you for your patience.

2 guests found this review helpful. Did you?

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term. After that, your price will renew at the standard price.
Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services.
Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.

¹ Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
^††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.

LifeLock is part of Gen – a global company with a family of trusted brands.

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