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LifeLock is the leader in identity theft protection.
91%
Reviewed by 2209 customers.
Not notified of my credit being run.
LifeLock
Would not recommend
Christine from
Alabama -
ago
Verified buyer
A hard credit report was initiated by my credit union. One of my credit card companies notified me immediately. Lifelock has yet to!
Cons
Difficult to reach a person
1 reply from LifeLock -
ago
Christine,
We’re sorry to hear about your experience. Alert timing can sometimes depend on the level of your plan and how the information is reported to us. We’d like to review your account and assist further. Please call our LifeLock Member Services team at 1-800-543-3562, and we’ll be happy to help. Thank you.
2 guests found this review helpful. Did you?
Paying for
LifeLock
Would not recommend
Richard from
WOODBURY -
ago
Verified buyer
Paying for your service and Still get Ads??
Cant talk/ chat to Representative?
May just cancel
Systems too confusing don't know what i have to do to get started
Pros
Support
Cons
Service
1 reply from LifeLock -
ago
Richard,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Customer response
LifeLock
Vera from
Minnesota -
ago
Verified buyer
Too much automation, and very little live personal, English language used. Too much confusion for me
Pros
Peace of Mind
Protection
Security
Support
1 reply from LifeLock -
ago
Vera,
We’re sorry to hear about your experience. We strive to provide both effective automated tools and accessible personal support. Your feedback is valuable, and we’d like to address your concerns. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can assist you further. Thank you for sharing!
Cannot Make Them Stop!
LifeLock
Would not recommend
Pamela from
Burlington Ontario -
ago
Verified buyer
For years they have sent me emails for an account I have not signed up for. I've tried numerous times to tell them to no avail.
Pros
No Pros for me
Cons
Cannot receive support
1 reply from LifeLock -
ago
Pamela,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you are continuing to get emails. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Need easy access to dashboard. Why was it taken away as firs
LifeLock
Jolynn from
San Diego -
ago
Verified buyer
Dashboard is hard to find
1 reply from LifeLock -
ago
Jolynn,
Thanks for reaching out. We are sorry to hear that it was not easy to locate your dashboard. With updates that are done, sometimes this done happen. The easiest way to view your dashboard is to log into my.norton.com and at the top, click on 'My protection' and select the first one in the dropdown list. This will display your dashboard quickly. If you have any questions, please feel free to reach our LifeLock Member Services at 1-800-543-3562.
Poor performance
LifeLock
Would not recommend
Burke from
United States -
ago
Verified buyer
Your program did not allow me to correct an incorrect report. Information Life Lock asked for was unclear, so I answered opposite what I wanted to.
1 reply from LifeLock -
ago
Burke,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear that there was confusion. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks, and stay safe.
Dismissed Alert
LifeLock
Would not recommend
Rebecca from
Blanding, UT -
ago
Verified buyer
You dismissed an alert that I didn't get a chance to see. The program wouldn't run--telling me that I needed to refresh and try again. It didn't work. When I got on the web site, it seemed to just be an advertisement for additional add-ons, and I couldn't get to the alert from there either.
Cons
Alerts
Cost
Subscription
1 reply from LifeLock -
ago
Rebecca,
Thank you for sharing your experience. We’re sorry to hear about the trouble accessing your alert and the frustration it caused. This isn’t the experience we want for our users. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can investigate the issue and ensure you have access to the alerts you need.
credit card
LifeLock
Lynn from
NEW york -
ago
Verified buyer
I GOT MESSAGE SAYING NEW CREDIT CARD WAS OPENED IN 7/2025 AND i said it was not me but alert got dismissed
Pros
Peace of Mind
Protection
Security
1 reply from LifeLock -
ago
Lynn,
Thank you for reaching out about this. We can understand how this would be concerning. For us to properly review your alert and account overall, please contact our LifeLock Member Services team at 1-800-543-3562 and they can connect you with our Alerts team to assist with this further.
Horrible service
LifeLock
Would not recommend
Andrea from
Dallas texas -
ago
Verified buyer
Can't access my account. Paid over $150 . No service.
Pros
Support
Cons
Service
1 reply from LifeLock -
ago
Andrea,
We're sorry to hear about your experience. Ensuring your account access and service is our priority. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can resolve this for you as quickly as possible. We appreciate your patience and the opportunity to assist.
1 guest found this review helpful. Did you?
Scam/Garbage
LifeLock
Would not recommend
Bryan from
Tampa -
ago
A scam, you only get notified after you have been scammed, don't wast your money, another internet scam.
Pros
None
Cons
Garbage
1 reply from LifeLock -
ago
Bryan,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns. At LifeLock, our primary focus is helping to protect our members from identity theft and providing alerts when we detect potential threats to their personal information. While we understand scams are a growing concern, our services are designed to help mitigate risks related to identity theft specifically.
Unfortunately, we’re unable to locate an account with the information provided in your review. If you’re a LifeLock member, we’d love the opportunity to assist you further and address any issues you’ve encountered. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can assist you.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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