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LifeLock is the leader in identity theft protection.
91%
Reviewed by 2203 customers.
Dismissed Alert
LifeLock
Would not recommend
Rebecca from
Blanding, UT -
ago
Verified buyer
You dismissed an alert that I didn't get a chance to see. The program wouldn't run--telling me that I needed to refresh and try again. It didn't work. When I got on the web site, it seemed to just be an advertisement for additional add-ons, and I couldn't get to the alert from there either.
Cons
Alerts
Cost
Subscription
1 reply from LifeLock -
ago
Rebecca,
Thank you for sharing your experience. We’re sorry to hear about the trouble accessing your alert and the frustration it caused. This isn’t the experience we want for our users. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can investigate the issue and ensure you have access to the alerts you need.
credit card
LifeLock
Lynn from
NEW york -
ago
Verified buyer
I GOT MESSAGE SAYING NEW CREDIT CARD WAS OPENED IN 7/2025 AND i said it was not me but alert got dismissed
Pros
Peace of Mind
Protection
Security
1 reply from LifeLock -
ago
Lynn,
Thank you for reaching out about this. We can understand how this would be concerning. For us to properly review your alert and account overall, please contact our LifeLock Member Services team at 1-800-543-3562 and they can connect you with our Alerts team to assist with this further.
Horrible service
LifeLock
Would not recommend
Andrea from
Dallas texas -
ago
Verified buyer
Can't access my account. Paid over $150 . No service.
Pros
Support
Cons
Service
1 reply from LifeLock -
ago
Andrea,
We're sorry to hear about your experience. Ensuring your account access and service is our priority. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can resolve this for you as quickly as possible. We appreciate your patience and the opportunity to assist.
1 guest found this review helpful. Did you?
Scam/Garbage
LifeLock
Would not recommend
Bryan from
Tampa -
ago
A scam, you only get notified after you have been scammed, don't wast your money, another internet scam.
Pros
None
Cons
Garbage
1 reply from LifeLock -
ago
Bryan,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns. At LifeLock, our primary focus is helping to protect our members from identity theft and providing alerts when we detect potential threats to their personal information. While we understand scams are a growing concern, our services are designed to help mitigate risks related to identity theft specifically.
Unfortunately, we’re unable to locate an account with the information provided in your review. If you’re a LifeLock member, we’d love the opportunity to assist you further and address any issues you’ve encountered. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can assist you.
* * * Poor Communication Response * * * to user requests
LifeLock
Would not recommend
Patrice from
Greensboro -
ago
Verified buyer
Lifelock continues to send email AND phone messages AFTER the client responds that they opened the charge card account. Coupled with: Norton dishonors its users by demolishing the ability to save back-up to an external drive. We want back-up to an external drive feature reinstated. Norton dishonors its users by demolishing the ability to save back-up to an external drive. We want back-up to an external drive feature reinstated.
Cons
Alerts
Cost
Service
1 reply from LifeLock -
ago
Patrice,
Thank you for sharing your feedback. We’re sorry for any inconvenience caused regarding additional messages that you mentioned. You can reach out to our LifeLock Member Services at 1-800-543-3562 for additional information pertaining to the cause.
We also understand your concerns about backing up to an external drive. You can view our support article for a walkthrough here: https://support.norton.com/sp/en/us/home/current/solutions/v20240108171810986. Additionally, we encourage you to join the discussion and share your thoughts on our community forum: https://community.norton.com/t/24-12-9694-create-local-backup/354204/23. Your input is valuable to us!
1 guest found this review helpful. Did you?
GROSSLY TARDY Financial Activity Emails
LifeLock
Mark from
Norfolk, VA -
ago
Verified buyer
This morning, I received SIXTEEEN (16) Financial Activity Reports. Most of them were MONTHS old. Some were from LAST YEAR. Why were these notifications so GROSSLY TARDY?
Cons
Alerts
Service
1 reply from LifeLock -
ago
Mark,
Thanks for taking the time to provide us with your feedback. We really appreciate this, and we understand how frustrating it must have been to receive outdated reports all at once.
Unfortunately, we’re unable to see the full details of your notifications from our end, but we’d like to investigate this further to identify the potential cause. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Useless APP
LifeLock
Mark from
lehmkuhl -
ago
Verified buyer
Tells me everything I already know with notifications ..but 3-4 days late ...
Useless
1 reply from LifeLock -
ago
Mark,
Thank you for sharing your feedback. We're sorry to hear about your experience with delayed notifications. Please reach out to our LifeLock Member Services at 1-800-543-3562 so that they can address your concerns based on your account. Thank you.
1 guest found this review helpful. Did you?
Is there peace of mind?
LifeLock
Would not recommend
Mark from
Mississippi -
ago
Verified buyer
I had an alert but could not speak to anyone at lifelock to confirm it was fraudulent. What is the benefit if I'm not being listened to regarding a fraud attempt?
Cons
Alerts
Cost
Service
1 reply from LifeLock -
ago
Mark,
Thank you for sharing your experience with us. We’re sorry to hear that you were unable to connect with someone to address your alert. We understand how important it is to have timely support, especially when dealing with potential fraud.
If you’re still experiencing issues or need help with the alert, please reach out to our support team at 1-800-543-3562. We’ll make it a priority to address your concerns and ensure you feel supported.
1 guest found this review helpful. Did you?
you are blocking my activity on lone
LifeLock
Would not recommend
Marc from
Effie -
ago
Verified buyer
You are blocking my change of address
1 reply from LifeLock -
ago
Marc,
We’re sorry to hear about this concern and understand your frustration. We do not block address changes; those are processed through the post office. If you have any questions, please reach out to our LifeLock Member Services at 1-800-543-3562 for additional information and assistance. Thank you.
Software that cried wolf
LifeLock
Would not recommend
Troy from
Maryland -
ago
Verified buyer
Please tell me that there is some way to make the alerts more intelligent and I am just not seeing it. At this point I have hundreds of alerts in my backlog, many of them for the exact same transactions month after month- why would I need to be alerted that my mortgage was paid when it is the exact same transaction that has occured the last 4 years and I have indicated multiple times that it is ok? Why do I need alerted for some small one-off transaction on ebay? So many alerts that it is a completely useless service. It boggles my mind that this is considered a reasonable approach.
Cons
Alerts
Service
1 reply from LifeLock -
ago
Troy,
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the alerts. While they’re designed to keep you informed, we understand the importance of making them more relevant. Please reach out to our LifeLock Member Services so we can help you adjust your alert settings and improve your experience. We appreciate your input and will share it with our team for review.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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