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LifeLock is the leader in identity theft protection.
91%
Reviewed by 2209 customers.
No peace at all
LifeLock
Would not recommend
Angie from
Stony Point NC -
ago
All I've had is problems with you and Norton.
Pros
Peace of Mind
Protection
Security
Support
1 reply from LifeLock -
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Want to talk to a live representative?
LifeLock
Would not recommend
Clarence from
Middletown -
ago
Would like to talk to a live representative
Pros
Peace of Mind
Protection
Restoration/Reimbursement
Security
Support
Cons
Alerts
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
ago
Thank you for reaching out. For assistance with your request, please contact LifeLock Member Services at 1-800-543-3562. We look forward to helping you. Thank you, and stay safe.
alert
LifeLock
stuart from
Baltimore -
ago
you send me an alert that there's a new account on my credit reports. I log in to read the alert and all it says is a new account was added. You don't provide any details about what you see being added. I did add a new account recently, but from your alert I have no way of knowing if this is the account you are seeing or if there is some other new account added. So i just clicked the button saying this was me on the assumption that what you're seeing is the new credit card account I opened. But there's no way through the information you provided to be 100% certain.
1 reply from LifeLock -
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you had this experience for adding the new credit card. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Answering transaction alert in android app.
LifeLock
Jayme from
Wi -
ago
Received a transaction alert. Opened lifelock app. Read information on alert. When got to bottom of alert yes and no buttons appear. There wasn't a question for the yes or no on the app. Hard to answer without a question. Logged in on my laptop to look on alert there found question and answered it. You need to make sure on app that the question appears.
1 reply from LifeLock -
ago
Thank you for bringing this to our attention. I’m sorry to hear about the confusion and inconvenience you experienced with the transaction alert in our LifeLock app.
We understand how important it is for security alerts to be clear and complete, and we apologize for the oversight in our app where the question associated with the alert was missing.
This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Lost money
LifeLock
Stephen from
Camp Hill Pa. -
ago
Verified buyer
Someone took me for about $1200. Where were you!!!!!
Pros
Peace of Mind
Restoration/Reimbursement
Support
1 reply from LifeLock -
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Wondering why?
LifeLock
Would not recommend
Sandy from
Winchester, Indiana -
ago
Verified buyer
This past April a restaurant charged me 2,053.00 for a $20.53 check. I caught it but it still went on my card. It took a month to get it fixed. Why didn't I hear from you then?
Pros
I thought it was peace of mind
Cons
Service
1 reply from LifeLock -
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Alert
LifeLock
Jill from
Ohio -
ago
It's clearly not me opening an account so do not know why you dismiss if I ever had an acct at the bank. It's not the same thing.
Pros
Security
1 reply from LifeLock -
ago
Thank you for reaching out and sharing your concerns. We are very sorry to hear you have experienced this. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Driving me crazy
LifeLock
Frederick from
Dallas Tx -
ago
Every day a new alert from a different credit bureau. All about the same credit issue. I'm sure all the credit bureaus get this at the same time, why can't this be one alert instead of one every day?!
1 reply from LifeLock -
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
extremely unhappy
LifeLock
Would not recommend
charles from
gurnee,il -
ago
Verified buyer
have complaint want to make thank you
Pros
none
Cons
Alerts
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
ago
Charles, thanks for taking the time to provide us with your feedback. We are sorry to hear you have not got the help you needed. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks, and stay safe.
Your chat sucks.
LifeLock
Would not recommend
Derek from
Lansing -
ago
Verified buyer
My bank account was hacked. Zero alerts from lifelock. Finally getting around to send me alerts about a bank account I closed a week ago. Do better.
Pros
Protection
Security
Support
1 reply from LifeLock -
ago
Derek, we understand your frustration and understand your concerns. The type of alerts you receive depends on your plan and whether your account was connected in the specific monitoring area. Please reach out to our LifeLock Member Services at 1-800-543-3562, and our team will gladly review your account in detail to ensure you’re receiving the notifications and alerts based on your plan.
- LifeLock
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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