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LifeLock is the leader in identity theft protection.
91%
Reviewed by 2203 customers.
Alert
LifeLock
Jill from
Ohio -
ago
It's clearly not me opening an account so do not know why you dismiss if I ever had an acct at the bank. It's not the same thing.
Pros
Security
1 reply from LifeLock -
ago
Thank you for reaching out and sharing your concerns. We are very sorry to hear you have experienced this. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Driving me crazy
LifeLock
Frederick from
Dallas Tx -
ago
Every day a new alert from a different credit bureau. All about the same credit issue. I'm sure all the credit bureaus get this at the same time, why can't this be one alert instead of one every day?!
1 reply from LifeLock -
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
extremely unhappy
LifeLock
Would not recommend
charles from
gurnee,il -
ago
Verified buyer
have complaint want to make thank you
Pros
none
Cons
Alerts
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
ago
Charles, thanks for taking the time to provide us with your feedback. We are sorry to hear you have not got the help you needed. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks, and stay safe.
Your chat sucks.
LifeLock
Would not recommend
Derek from
Lansing -
ago
Verified buyer
My bank account was hacked. Zero alerts from lifelock. Finally getting around to send me alerts about a bank account I closed a week ago. Do better.
Pros
Protection
Security
Support
1 reply from LifeLock -
ago
Derek, we understand your frustration and understand your concerns. The type of alerts you receive depends on your plan and whether your account was connected in the specific monitoring area. Please reach out to our LifeLock Member Services at 1-800-543-3562, and our team will gladly review your account in detail to ensure you’re receiving the notifications and alerts based on your plan.
- LifeLock
Not notified of my credit being run.
LifeLock
Would not recommend
Christine from
Alabama -
ago
Verified buyer
A hard credit report was initiated by my credit union. One of my credit card companies notified me immediately. Lifelock has yet to!
Cons
Difficult to reach a person
1 reply from LifeLock -
ago
Christine,
We’re sorry to hear about your experience. Alert timing can sometimes depend on the level of your plan and how the information is reported to us. We’d like to review your account and assist further. Please call our LifeLock Member Services team at 1-800-543-3562, and we’ll be happy to help. Thank you.
2 guests found this review helpful. Did you?
Paying for
LifeLock
Would not recommend
Richard from
WOODBURY -
ago
Verified buyer
Paying for your service and Still get Ads??
Cant talk/ chat to Representative?
May just cancel
Systems too confusing don't know what i have to do to get started
Pros
Support
Cons
Service
1 reply from LifeLock -
ago
Richard,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Customer response
LifeLock
Vera from
Minnesota -
ago
Verified buyer
Too much automation, and very little live personal, English language used. Too much confusion for me
Pros
Peace of Mind
Protection
Security
Support
1 reply from LifeLock -
ago
Vera,
We’re sorry to hear about your experience. We strive to provide both effective automated tools and accessible personal support. Your feedback is valuable, and we’d like to address your concerns. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can assist you further. Thank you for sharing!
Cannot Make Them Stop!
LifeLock
Would not recommend
Pamela from
Burlington Ontario -
ago
Verified buyer
For years they have sent me emails for an account I have not signed up for. I've tried numerous times to tell them to no avail.
Pros
No Pros for me
Cons
Cannot receive support
1 reply from LifeLock -
ago
Pamela,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you are continuing to get emails. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Need easy access to dashboard. Why was it taken away as firs
LifeLock
Jolynn from
San Diego -
ago
Verified buyer
Dashboard is hard to find
1 reply from LifeLock -
ago
Jolynn,
Thanks for reaching out. We are sorry to hear that it was not easy to locate your dashboard. With updates that are done, sometimes this done happen. The easiest way to view your dashboard is to log into my.norton.com and at the top, click on 'My protection' and select the first one in the dropdown list. This will display your dashboard quickly. If you have any questions, please feel free to reach our LifeLock Member Services at 1-800-543-3562.
Poor performance
LifeLock
Would not recommend
Burke from
United States -
ago
Verified buyer
Your program did not allow me to correct an incorrect report. Information Life Lock asked for was unclear, so I answered opposite what I wanted to.
1 reply from LifeLock -
ago
Burke,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear that there was confusion. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks, and stay safe.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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