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LifeLock is the leader in identity theft protection.
91%
Reviewed by 2203 customers.
Would love to know a number to call
LifeLock
Michele from
Scranton -
ago
Verified buyer
It would be great if there were a specific number to call on my account so i can make sure i am calling NORTON and not a scam company
Pros
Peace of Mind
Protection
Security
Support
Cons
Service
1 reply from LifeLock -
ago
Michele,
Thank you for your comments. We're sorry to hear you don't have our number to reach support. Please contact our LifeLock Member Services at 1-800-543-3562 and our team can assist. Thank you.
A month late
LifeLock
Would not recommend
Clarence from
Onalaska, WA. -
ago
Verified buyer
You sent me an alert to an account opened in my name, a full month after it happened. That's too slow to be of much value.
Cons
Alerts
1 reply from LifeLock -
ago
Clarence,
We understand your concern and appreciate your feedback. The timing of alerts can vary depending on when the information is released to us by the source. We strive to notify you as quickly as possible and are always working to improve our processes. If you’d like, please reach out to our LifeLock Member Services at 1-800-543-3562 to review your account and we can provide better information. Thank you.
WAY TOO LATE
LifeLock
Would not recommend
Lorna from
Richmond, TX -
ago
Verified buyer
Got an alert that someone opened an account in my name - unfortunately it was more than a month ago. Culprit would be long gone by now. Fortunately it was me who opened the account for a new car - but really - more than a month to report that?????
Cons
Alerts
Timeliness
1 reply from LifeLock -
ago
Lorna,
Thank you for sharing your feedback. We understand how concerning it can be to receive an alert about a new account, especially when it feels delayed. While we strive to provide timely notifications, some alerts depend on when the information is reported to us by the credit bureaus or other sources, which can sometimes take longer than expected.
We’re glad to hear that the account in question was one you opened for your new car—congratulations on that! If you have any further concerns or questions about our alert system, please don’t hesitate to reach out to our LifeLock Member Services at 1-800-543-3562. We’re here to help and ensure you feel confident and secure with our services.
Not enough info
LifeLock
Would not recommend
Trudy from
Coleman, OK -
ago
Verified buyer
You tease by offering some information that we need to know and then just dump us into the Norton account with no information about how to access the needed information.
Cons
Cost
1 reply from LifeLock -
ago
Trudy,
Thank you for your feedback. To best understand your situation and comment, we ask that you please reach out to our LifeLock Member Services team at 1-800-543-3562 so that we can review your account and assist with any questions or concerns you have. Thank you.
Notifications
LifeLock
Steve from
Hanover, MN -
ago
Verified buyer
My wife and I both have LifeLock accounts. We both have now received 3 notifications for the same new credit card and have needed to respond 6 times to approve it. Also, it has only come after the first bill was issued which was several weeks after the first charge. There was $1200 plus charged before it was flagged. Why so slow?
1 reply from LifeLock -
ago
Steve,
We’re sorry to hear about your experience and understand how frustrating this must be. Unfortunately, we’re unable to locate your account with the information provided. Please update your email so that we can locate your account and assist in finding any cause and resolution. You can also reach our LifeLock Member Services at 1-800-543-3562. Thank you.
Do not care for the new format. It is hard to follow
LifeLock
Would not recommend
Allan from
Rome -
ago
Verified buyer
The new format is not working well. It switches to other pages without me even wanting it to. Quit trying to sell me additional things and take care of the prescription I have. I have always liked to website until now.
1 reply from LifeLock -
ago
Allan,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the new format and the issues you’ve encountered. Your satisfaction is very important to us, and we want to ensure that LifeLock meets your expectations.
We understand how frustrating it can be when the website doesn’t function as expected or when promotional offers feel intrusive. Our team is continuously working to improve the user experience, and your feedback helps us identify areas for improvement. If you’re encountering specific issues, such as pages switching unexpectedly, our support team would be happy to assist you in resolving them.
Please don’t hesitate to reach out to us at 1-800-543-3562 so we can address your concerns and ensure your subscription is working smoothly for you.
Thank you for being a valued LifeLock customer.
disappearing notice
LifeLock
Phyllis from
Highlands Ranch -
ago
Verified buyer
Almost no time to review the notice before the Yes or No was required.
1 reply from LifeLock -
ago
Phyllis,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are sorry to hear you didn't have time to review the information. This is not the kind of experience we want our customers to have. If you have any questions regarding the notice or information, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks, and stay safe.
2 guests found this review helpful. Did you?
Inefficient
LifeLock
M from
Westerly RI -
ago
I was notified of a new alert.
Signed in, but page for new alert "not available".
Called cust svc - gave lots of info to automated line and it reviewed alerts.
Asked for agent - she had no info, wanted everything again, and asked where she was located, then she couldn't hear me.
Very frustrating
Cons
Alerts
Service
1 reply from LifeLock -
ago
Hello,
Thank you for sharing your experience with us, and we’re sorry for the frustration you faced. We understand how important it is for alerts and support to work seamlessly, and we regret that this wasn’t the case for you.
The issue you encountered with the “not available” page is not the experience we aim to provide. We’re addressing this to ensure smoother functionality moving forward. Additionally, we apologize for the difficulties you had with both the automated line and speaking with a live agent.
We’d like to assist you further to ensure your concerns are fully resolved. Please reach out to our LifeLock Member Services at 1-800-543-3562. You can request to speak to our Alerts team for further information regarding the Alert.
DEFINE "KBA"
LifeLock
John from
Iowa -
ago
Verified buyer
improve your email regarding alert re: identity check using "KBA". A definition of what KBA means would be helpful.
Pros
Support
Cons
Alerts
1 reply from LifeLock -
ago
Hi John,
Thank you for your feedback! We appreciate your suggestion and will share it with our team to improve clarity in our alerts, including defining terms like KBA. This is a standard term used for verification processes, but we understand that not everyone knows what it means or what it's for. If you have any questions pertaining to alerts or notifications you receive, please feel free to reach out to our Member Services at 1-800-543-3562 and we are happy to explain what they are for.
Great to identify all the work I have to do
LifeLock
Would not recommend
Scott from
Somerville -
ago
Verified buyer
Great way to identify all the work on the internet I have to do to get my info away from the wrong people. Unfortunatly LifeLock sees any mention of you in any way at any time as a violation and you get a notice/alert. If you have a social media account Lifelock warns you about every post, every comment THEY deem to be alert worthy. I run an events calendar for knife events, I get dozens and dozens of alerts for normal activity. There is no one to complain to, no customer service. Just endless alerts that waste time. Waste time getting the alert and waste time trying to undo whatever it is, usually hours of wasted time chasing down old alerts, incorrect alerts. A giant timewaster.
Cons
Alerts
Service
1 reply from LifeLock -
ago
Scott,
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed with your alerts and the frustration it has caused. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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