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LifeLock is the leader in identity theft protection.
91%
Reviewed by 2203 customers.
Unclear alert
LifeLock
Rod from
New Brighton -
ago
The alert was not clear. I wasn't sure what it meant, "ID Verification alert" Should be more clear as to what the issue is.
Pros
Support
Cons
Alerts
3 guests found this review helpful. Did you?
Ease of use
LifeLock
Michael from
Leedey, Oklahoma -
ago
Verified buyer
The notification screen is clunky. It lists notifications but no instructions.
Pros
Support
Cons
Service
1 guest found this review helpful. Did you?
Difficult to cancel subscription.
LifeLock
Francisco from
Mount Vernon, NY -
ago
Good service overall, agents are courteous but they force to endure a 20 plus minutes phone conversation so you can get your subscription canceled. I would like much better if canceling a subscription was as fast and easy as starting a subscription. Other than that it's a good company.
Pros
Peace of Mind
2 guests found this review helpful. Did you?
Peace of Mind
LifeLock
Georgea from
Fishkill New York -
ago
So glad the alert process works so well. Thankful for Lifelock.
Pros
Peace of Mind
Protection
Security
1 guest found this review helpful. Did you?
Exhausted
LifeLock
Would not recommend
Thom Watson from
Brewton AL -
ago
I am very disappointed in that I called to clear an alert and had questions about my plan. The person I was forwarded to was unacceptable due to my not understanding her and her not understanding what I wanted. I asked several questions and could not get a response. I had to hang up and try again and was able to get some clarification but not all. I will keep this plan for now but I don't think I will renew it.
Pros
Security
Support
Cons
Cost
Renewal
Service
Subscription
2 guests found this review helpful. Did you?
Not so happy
LifeLock
Debra from
Kent, Pennsylvania -
ago
I received a new alert just awhile ago. It said to immediately look into this new alert. It took me 10 minutes to get into my account saying unable to get into account now or refresh it try later. It would not let me refresh. I tried several times and got into my account finally. Then I answered and "dismissed" showed up. I did not click on dismissed. This was Very stressful. I did get in finally and this was from last May that I had a new equifax report from a new credit card. I also did have the fingerprint access, but today I did not. Confused. Please make this easier so i can do this easier and not worry.
Cons
Alerts
Service
Subscription
2 guests found this review helpful. Did you?
Really??
LifeLock
Would not recommend
Augustus from
New Hampshire -
ago
LifeLock just left me an alert on suspicious account activity that had occurred 5 years ago. Horse is out of the barn, don't you think?
Cons
Ridiculous Alert
Service
3 guests found this review helpful. Did you?
2 voicemails
LifeLock
Wanda from
Slidell, LA -
ago
Verified buyer
It's hard for me to maneuver to check for messages. It's very frustrating to get a voicemail for each credit service for getting just 1 new credit card. I've had 5 separate calls & voicemails over 5-6 days & I think it's ridiculous.
Pros
Peace of Mind
Security
Cons
Alerts
Service
1 reply from LifeLock -
ago
Wanda, we understand your frustration with receiving multiple calls and voicemails regarding your recent credit activity. Due to the different types of alerts in the process, you may receive more than one call, especially if multiple credit reports are being checked. We aim to ensure your security by keeping you informed, but we understand this can feel overwhelming. You can update your communication preferences in your portal to better suit your needs and reduce the number of notifications. If you need assistance with this or have any other concerns, our LifeLock Member Services is here to help. You can reach us at 1-800-543-3562 with any questions. Thank you for sharing your feedback, as it helps us improve.
LifeLock
Uncheckable Alerts
LifeLock
Would not recommend
Jason from
Massachusetts -
ago
Verified buyer
Getting alerts is great! Checking to see their validity, not so much! All alerts display a "Webpage Not Available" message. Disappointing! 😞
Pros
Protection
Cons
Alerts
1 reply from LifeLock -
ago
Jason, thank you for sharing your feedback. We understand how frustrating it can be to encounter issues when trying to check the validity of alerts. Our goal is to ensure that your experience is seamless and reliable. Sometimes you may need to clear cache and cookies in your browser. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can assist you in resolving this issue and ensure your alerts are functioning as expected. We’re here to help. – LifeLock
How many times
LifeLock
Would not recommend
Chet from
Apollo Beach Flirida -
ago
Verified buyer
You keep sending a message telling me there has been an increase in my life insurance. I have answered and called several times telling you they are two different policies and it is not an increase. How many times must we go through this? If it continues I will discontinue your services.
Pros
Peace of Mind
Security
Cons
Alerts
1 reply from LifeLock -
ago
Apollo, thank you for bringing this to our attention. We understand your frustration regarding the repeated notifications about your insurance policy and the inconvenience of having to clarify the situation multiple times. We have shared this with our team. Please reach out to our LifeLock Member Services at 1-800-543-3562 so we can review your account and address this matter directly. Your time and trust are important to us, and we are committed to improving your experience.
-LifeLock
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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