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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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LifeLock

Would not recommend

Roget from Las Vegas Nv - 247 days ago Verified buyer

Horrible I tried for 3hrs to respond to ph. call notifying me of a credit alert form the credit bureau. I got 2 foreign reps who I could not understand at all.

Pros

Support

Cons

Alerts

1 reply from LifeLock - 242 days ago

We're sorry to hear about your experience. We understand how frustrating it can be when you're unable to get the help you need, especially in urgent situations like a credit alert. Your feedback is important to us, and we are committed to improving our service. We apologize for the difficulty you had in understanding our representatives. We are continuously working on enhancing our customer support to ensure clear and effective communication. Our relevant team will investigate and follow up with your case as soon as possible. Thank you for your patience and understanding.

1 guest found this review helpful. Did you?

Waste of time

LifeLock

Would not recommend

Richard from Virginia - 247 days ago Verified buyer

Received an email message stating "we're confirming that you responded "Yes, this was me" to a recent alert." with a link to "View Account". I clicked the link and then authenticated to the website. Nothing was there - it just said "there are no alerts", or something like that. Pease don't waste my time like this.

Cons

Alerts

Cost

Service

1 reply from LifeLock - 242 days ago

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the email and your experience on our website. Our team has sent you a follow-up email on October 26th. Could you please check your inbox when you have a moment? Thank you for your patience and understanding.

2 guests found this review helpful. Did you?

Protecting my credit

LifeLock

Would not recommend

Marty from Amarillo, TX - 250 days ago Verified buyer

You are doing horrible protecting my credit. I have multiple fraud charges on my Capital One account and you never caught it!

Pros

Protection

Security

Cons

Alerts

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 242 days ago

Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience caused by the fraudulent charges on your Capital One account. Your trust is paramount to us, and I understand how frustrating this situation must be. We take credit protection very seriously and are committed to improving our services. Our relevant team will investigate and follow up with your issue and contact you as soon as possible. Thank you for your patience.

2 guests found this review helpful. Did you?

Not worth it

LifeLock

Rod from Four city Pennsylvania - 250 days ago

I have had LifeLock for many years when I first got it if I had any fraud alerts or any issues simple phone call and I was able to take care of it the last couple days I've been getting emails. I've been getting text messages about fraud alert, and for days, I cannot get a hold of anybody on the phone. Customer service is now nonexistent, I have it my wife has it. My children have it and I'm gonna cancel it on everybody.

Cons

Service

1 reply from LifeLock - 250 days ago

We are really sorry to hear about the difficulties you've been experiencing with our customer service. We understand how frustrating it must be to receive fraud alerts and not be able to get the support you need. We truly value your long-term loyalty and want to make things right. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. Our relevant team will reach out to gather some additional information and provide assistance. Thank you and stay safe.

2 guests found this review helpful. Did you?

Help

LifeLock

Would not recommend

Denise from Broken Arrow - 252 days ago Verified buyer

I need help adding my husband to the family plan. No one helps. I'm finding this isn't helpful!

Cons

Service

1 reply from LifeLock - 250 days ago

Thank you for reaching out, and we are very sorry to hear about the trouble you’ve had adding your husband to the family plan. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. Our relevant team will reach out to gather some additional information and provide assistance. Thank you and stay safe.

Trying to get in but cannot

LifeLock

Would not recommend

Julia from Temple City, Ca - 254 days ago Verified buyer

Trying to get into account but cannot

Cons

Service

What is going on

1 reply from LifeLock - 253 days ago

We are sorry to hear about the difficulty you encountered accessing your account. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

This is weird...

LifeLock

Would not recommend

C.k. from Omaha, ne - 255 days ago

Try to open an account with lifelock but was notified i already have an account, so that is weird because I had never had one. Long story short couldn't get in the account and couldn't open one because they said I ain't who I am.

Pros

None

Cons

Service

Subscription

1 reply from LifeLock - 253 days ago

We are so sorry to hear about your recent experience and understand your frustration with being unable to sign up for LifeLock. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. Our relevant team will reach out to gather some additional information and provide assistance. Thank you and stay safe.

1 guest found this review helpful. Did you?

Great until you need help

LifeLock

Would not recommend

Bill from St Louis, MO - 257 days ago

I have been a Lifelock customer for years. I monitored all the alerts but never had a problem—until I became an identity theft victim. Back in 2020, I responded to an alert indicating that I had not applied for credit and that my credit request was fraudulent. Apparently, Lifelock did nothing with that information, and I recently found out that a fraudulent loan was taken out with that information. I notified LifeLock and was told that the investigation team would contact me within days. I never happened. One month later, I called again only to be told they would not escalate my issue until I hunted down further information myself. I asked to talk to a supervisor, but I hung up after waiting on hold for 20 minutes. LifeLock will provide all the alerts you need. Just never ask them to do anything about it.

Cons

Alerts

Service

1 reply from LifeLock - 256 days ago

Thank you for sharing your experience with LifeLock. We sincerely apologize for the inconvenience and frustration you have faced. Your feedback is extremely valuable to us, and we are committed to addressing your concerns. We would like to assure you that we are taking your feedback seriously and will be reviewing our processes to ensure that such issues are handled more effectively in the future. We are committed to improving our response times and ensuring that our investigation team provides timely and thorough assistance. Our relevant team will follow up with this case and contact you as soon as possible. We appreciate your patience and understanding as we work to make things right. Thank you for being a valued LifeLock customer.

I need help and nobody to help me!

LifeLock

Would not recommend

Craig from Austin - 261 days ago Verified buyer

I had an account that was frozen and couldn't talk to anyone to how to u freeze account. Very frustrating!

Cons

Service

1 reply from LifeLock - 260 days ago

We are so sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience.

3 guests found this review helpful. Did you?

Technical support is worthless

LifeLock

Would not recommend

Gary from Atlanta - 263 days ago

I am currently on the phone with Norton's support group. It is over an hour and I am on my third technician. It is a nightmare. They speak little English and understand it less. So far they have been no help. Norton is preventing me from connecting with the internet. They say it is not Nortons problem but my Norton free devices are working just fine. This did not start on my computer until Norton was installed. We are currently taking Norton off and reinstalling. In the meantime we are on hold. I suspect this will be an additional hour.

Cons

Cost

Service

1 reply from LifeLock - 260 days ago

3 guests found this review helpful. Did you?

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.8 | 8234 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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