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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Ridiculous "On Hold" wasted time
LifeLock
Would not recommend
Lee from
New Jersey -
143 days
ago
Verified buyer
First time calling in response to an alert, on hold 20 minutes, would be nice to have option to get a call back.
Cons
Service
1 reply from LifeLock -
143 days
ago
Lee, thank you for your feedback. We are sorry that there was a long hold time. Due to the sensitivity of your account, we currently do not have callback options available. We will forward this information to our team to see what we can do in the future. You can review your Alert in your online account to see the details. If you need further assistance, please reach our LifeLock Member Services at 1-800-543-3562.
2 guests found this review helpful. Did you?
A little bit late
LifeLock
Would not recommend
John from
Thousand Oaks, CA -
146 days
ago
Verified buyer
Alerting me of a transaction that happened a year ago isn't what I'd call helpful
Cons
Alerts
1 reply from LifeLock -
143 days
ago
John, thank you for your feedback. We can understand how that wouldn't be helpful and would like to assist on your account. For us to review your account and see what transaction you are referring to, we would need to speak with you on the phone. Please reach our LifeLock Member Services at 1-800-543-3562.
2 guests found this review helpful. Did you?
Poor service
LifeLock
Would not recommend
Michael from
Rocky River,Ohio -
146 days
ago
I called to cancel and I could not understand the person at all and the background noise was terrible. When I told her that she hung up on me. Then I found another number to call and the automated voice said they were connecting me to an agent. All I got over a 30 minute period was an intermittent recording that they were experiencing high call volume
1 reply from LifeLock -
143 days
ago
Michael, thank you for providing your feedback. We are truly sorry to hear your experience when you called in to speak with us. That is not the experience we want for our customers. Unfortunately, we did have higher than normal call volume on Friday. We ask that you please reach out LifeLock Member Services at 1-800-543-3562, as this is our main number. If you are unable to connect with us, please update here so we can review further. We want to assist you with your account and apologize for your previous call.
EXTREMELY hard to renew!
LifeLock
Would not recommend
Shawn from
Charleston, SC -
155 days
ago
EXTREMELY hard to renew! No discount. Non English speaking reps. They keep you on hold. Too much noise in the background. Extremely Disappointing!
Cons
Cost
Hold time are VERY Long!!
No resolution to my issue
Non-English Speaking Reps
Renewal
Service
1 reply from LifeLock -
154 days
ago
Shawn,
Thank you for providing your feedback. We are sorry to hear that renewing your membership is difficult. That is not what we want for our customers. We are also sorry to hear that you were placed on a long hold. We would be happy to assist you with getting your account taken care of quickly. Please contact our LifeLock Member Services at 1-800-543-3562. I hope we are able to resolve this for you. If for any reason you are unable to, please update here, so that we can investigate. Thank you.
1 guest found this review helpful. Did you?
don't know what you want here
LifeLock
Would not recommend
Linda from
Rochester Hills -
156 days
ago
Verified buyer
trying to unfreeze acct for 24hrs. not successful with anything.
Pros
Support
1 reply from LifeLock -
155 days
ago
Linda,
Thank you for reaching out with your feedback. We are sorry to hear that you are not having success with unfreezing your account. If you are looking to unfreeze your credit bureau, this has to be done by you as the consumer directly with the credit bureaus. Here is the information you can review on placing and removing a credit freeze: https://support.norton.com/lifelock/en/us/home/current/solutions/v127359549
If you need further assistance or guidance, please call our LifeLock Member Services at 1-800-543-3562. Thank you.
1 guest found this review helpful. Did you?
Terrible Service
LifeLock
Would not recommend
Michael from
Orange County, CA -
159 days
ago
System sends an alert that someone is actively taking a payday advance loan in my name. L1 support utterly clueless - unintelligible not helpful!
Cons
Alerts
Service
1 reply from LifeLock -
157 days
ago
Thank you for reaching out with your comments. We are sorry to hear that you did not receive the support expected when you reached out. That is not the experience we want our customers to have. We would ask that you please reach out to our support team at 1-800-543-3562 with any questions specific to these types of notifications. You can also find information in our support article: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284864, that will provide other steps you can take as well.
2 guests found this review helpful. Did you?
YOUR CS SUCKS.
LifeLock
Would not recommend
Bob from
NY -
163 days
ago
Verified buyer
I cannot understand them & they cannot understand my issues.
Cons
Alerts
Cost
Service
Subscription
1 reply from LifeLock -
163 days
ago
Bob, we are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our main LifeLock Member Services at 1-800-543-3562.
1 guest found this review helpful. Did you?
Can't get customer service
LifeLock
Would not recommend
George from
Hurst Texas -
163 days
ago
Verified buyer
I've been trying to contact customer support for 3 days, unable to get a person. Have been a customer since 2003
Pros
Peace of Mind
Cons
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
163 days
ago
George, thank you for reaching out with your feedback. I am sorry to hear that you are having issues with contacting out support team. Please reach out to our main number at 1-800-543-3562. If you are still unable to reach support, please update here so that we can advise our team.
2 guests found this review helpful. Did you?
Fraudulent activity.
LifeLock
Would not recommend
Laurie from
NY -
164 days
ago
Verified buyer
Someone got my ATM card information and charged over $800 on DoorDash and over $50 on PayPal. I don't even have a PayPal account. My bank did a fraud report and returned my money. I had to cancel my credit cards and purchase a iOS phone. What happened?
Pros
Peace of Mind
Protection
Restoration/Reimbursement
Security
Support
Cons
I don't know why Norton didn't catch this fraud.
1 reply from LifeLock -
163 days
ago
We're truly sorry for any inconvenience you've encountered with fraud, we understand how concerning that can be. Please reach out to our LifeLock Member Serivces at 1-800-543-3562; we're here to assist you with your account and questions you may have.
2 guests found this review helpful. Did you?
Confusing!
LifeLock
Would not recommend
Frances from
Tallahassee -
170 days
ago
Verified buyer
I received an alert today. I accidentally pressed yes, thinking it would show me the alert, but yes means delete it! Now I can't get it back and am unable to contact support to help me find the alert. I'm very frustrated with what seems like a farly logical/reasonable task...
Cons
Alerts
1 reply from LifeLock -
170 days
ago
Frances, thank you for reaching out to us with your concerns and feedback. We understand the importance of being able to view if you accidently said 'yes'.
When you log into your account, you can still view alerts that were considered 'dismissed' because we know accidents happen. We are sorry that you are frustrated with not being able to see this. We ask that you please reach out to our LifeLock Member Services at 1-800-543-3562.
3 guests found this review helpful. Did you?
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8319 reviews
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