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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Reviewed by 0 customers.

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Inefficient

LifeLock

M from Westerly RI - 8 days ago

I was notified of a new alert. Signed in, but page for new alert "not available". Called cust svc - gave lots of info to automated line and it reviewed alerts. Asked for agent - she had no info, wanted everything again, and asked where she was located, then she couldn't hear me. Very frustrating

Cons

Alerts

Service

1 reply from LifeLock - 5 days ago

Hello, Thank you for sharing your experience with us, and we’re sorry for the frustration you faced. We understand how important it is for alerts and support to work seamlessly, and we regret that this wasn’t the case for you. The issue you encountered with the “not available” page is not the experience we aim to provide. We’re addressing this to ensure smoother functionality moving forward. Additionally, we apologize for the difficulties you had with both the automated line and speaking with a live agent. We’d like to assist you further to ensure your concerns are fully resolved. Please reach out to our LifeLock Member Services at 1-800-543-3562. You can request to speak to our Alerts team for further information regarding the Alert.

DEFINE "KBA"

LifeLock

John from Iowa - 12 days ago Verified buyer

improve your email regarding alert re: identity check using "KBA". A definition of what KBA means would be helpful.

Pros

Support

Cons

Alerts

1 reply from LifeLock - 12 days ago

Hi John, Thank you for your feedback! We appreciate your suggestion and will share it with our team to improve clarity in our alerts, including defining terms like KBA. This is a standard term used for verification processes, but we understand that not everyone knows what it means or what it's for. If you have any questions pertaining to alerts or notifications you receive, please feel free to reach out to our Member Services at 1-800-543-3562 and we are happy to explain what they are for.

Great to identify all the work I have to do

LifeLock

Would not recommend

Scott from Somerville - 22 days ago Verified buyer

Great way to identify all the work on the internet I have to do to get my info away from the wrong people. Unfortunatly LifeLock sees any mention of you in any way at any time as a violation and you get a notice/alert. If you have a social media account Lifelock warns you about every post, every comment THEY deem to be alert worthy. I run an events calendar for knife events, I get dozens and dozens of alerts for normal activity. There is no one to complain to, no customer service. Just endless alerts that waste time. Waste time getting the alert and waste time trying to undo whatever it is, usually hours of wasted time chasing down old alerts, incorrect alerts. A giant timewaster.

Cons

Alerts

Service

1 reply from LifeLock - 21 days ago

Scott, Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed with your alerts and the frustration it has caused. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

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Frustrating to deal with app and website

LifeLock

Larry from Chicago - 25 days ago

Difficulty finding Lifelock since it's imbedded in my Norton. Had to call support and go through their inefficient process to simply find the site. Not intuitive and frustrating for a technology company

1 reply from LifeLock - 24 days ago

Larry, Thanks for taking the time to provide us with your feedback. We really appreciate this. We are sorry to hear you had difficulties finding your LifeLock specific area in your portal. This is not the kind of experience we want our customers to have. We hope that you were able to locate the details you needed. If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. We are here to help and guide you through your account if needed.

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Late response to activity

LifeLock

Would not recommend

Selena from Memphis, Tennessee - 74 days ago Verified buyer

I am receiving late notice in regards to new credit card, new accounts and any other issues concerning my credit.

Pros

Peace of Mind

Protection

Security

Support

Cons

Alerts

I find it difficult to speak to a live person.

Renewal

Service

Subscription

1 reply from LifeLock - 74 days ago

Hi Selena. Thank you for your feedback. We’re sorry to hear about your experience and can understand your concern. Please note that there are different types of alerts, which may have caused some confusion. We’d love to assist you further and ensure you’re receiving the notifications you need in a timely manner. Feel free to reach out to our LifeLock Member Services at 1-800-543-3562 for our team to review and assist.

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Updating account information

LifeLock

Susan from Pine Island, MN - 112 days ago Verified buyer

Had difficulty communicating with representative.

Pros

Support

Cons

Service

1 reply from LifeLock - 112 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

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Need to help my family member

LifeLock

Would not recommend

Darion is my son from GARLAND - 125 days ago Verified buyer

I do not see where my family member has been helped once

Pros

Protection

Cons

Alerts

Cost

1 reply from LifeLock - 125 days ago

Thank you for reaching out to us regarding your concerns. We are sorry to hear that you have a family member that hasn't been helped. For us to further assist, please reach out to our LifeLock Member Serivces at 1-800-543-3562 so that we can gather additional information to help resolve. Thank you.

Not Happy

LifeLock

Would not recommend

Harold from Washington State - 149 days ago Verified buyer

I tried to update an error on Norton website, on an Alert that I inadvertently checked as "Yes" I did that. I tried for a couple of hours ON HOLD and finally gave up. In a second attempt, I was able to get through to an agent using the "Sales" link and asked for assistance in correcting my error and was advised that "Norton" does NOT DO THAT and needed to contact "LIFELOCK" for that!! OUTRAGEOUS!!!!!!!!! I went back online to Norton and looked at the 'Archived' alert list and see that it comments that an alert was being disputed but DOES NOT indicate which alert and at the same time, the alert in the Archived list STILL SHOWS as being "OK'd" Your system is causing me to seriously consider cancelling this service and take my chances with another firm.

Pros

Right now, NONE

Cons

Alerts

Service

1 reply from LifeLock - 146 days ago

Harold, thank you for reaching out with your feedback. I am so sorry that this happened, and you were not able to go in and correct the choice. I can understand how frustrating that would be. We would need to speak with you on the phone to update this type of information. Please reach our LifeLock Member Services team at 1-800-543-3562. They can review the Alert with you and update.

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I need help

LifeLock

Duane from Stilwell, Ks - 151 days ago Verified buyer

I can't get into my account to review my alert response, you need to make it easier, right now the response page is terrable.

Cons

Alerts

Service

1 reply from LifeLock - 151 days ago

Thank you for reaching out to us and sharing your feedback. We are sorry to hear that you are having issues with reviewing your account. We can understand how frustrating this can be. Please reach out to our LifeLock Member Services at 1-800-543-3562 for our support team to assist with the alert in question.

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Was not notified

LifeLock

Gary from Chesapeake, VA - 181 days ago Verified buyer

In December, 2024, a checking account was opened in my wife's name. We are both members. We did not receive any...none...not one...notification of this action, as you say we should have and you look out for.

Cons

Alerts

MISSED alert

Service

1 reply from LifeLock - 181 days ago

Gary, thank you for providing us with this feedback. I am sorry to hear that you did not receive a notification. I can understand the concern regarding an account being opened. Our team would be happy to assist you with this and look at your account. We would please ask that you reach out to our LifeLock Member Services at 1-800-543-3562.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.8 | 8517 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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