LifeLock is the leader in identity theft protection.

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Great to identify all the work I have to do

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Scott from Somerville - 19 days ago Verified buyer
Great way to identify all the work on the internet I have to do to get my info away from the wrong people. Unfortunatly LifeLock sees any mention of you in any way at any time as a violation and you get a notice/alert. If you have a social media account Lifelock warns you about every post, every comment THEY deem to be alert worthy. I run an events calendar for knife events, I get dozens and dozens of alerts for normal activity. There is no one to complain to, no customer service. Just endless alerts that waste time. Waste time getting the alert and waste time trying to undo whatever it is, usually hours of wasted time chasing down old alerts, incorrect alerts. A giant timewaster.

Cons

Alerts

Service

1 reply from LifeLock - 18 days ago
Scott, Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed with your alerts and the frustration it has caused. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
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Frustrating to deal with app and website

LifeLock

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Larry from Chicago - 22 days ago
Difficulty finding Lifelock since it's imbedded in my Norton. Had to call support and go through their inefficient process to simply find the site. Not intuitive and frustrating for a technology company
1 reply from LifeLock - 21 days ago
Larry, Thanks for taking the time to provide us with your feedback. We really appreciate this. We are sorry to hear you had difficulties finding your LifeLock specific area in your portal. This is not the kind of experience we want our customers to have. We hope that you were able to locate the details you needed. If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. We are here to help and guide you through your account if needed.
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Late response to activity

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Selena from Memphis, Tennessee - 71 days ago Verified buyer
I am receiving late notice in regards to new credit card, new accounts and any other issues concerning my credit.

Pros

Peace of Mind

Protection

Security

Support

Cons

Alerts

I find it difficult to speak to a live person.

Renewal

Service

Subscription

1 reply from LifeLock - 71 days ago
Hi Selena. Thank you for your feedback. We’re sorry to hear about your experience and can understand your concern. Please note that there are different types of alerts, which may have caused some confusion. We’d love to assist you further and ensure you’re receiving the notifications you need in a timely manner. Feel free to reach out to our LifeLock Member Services at 1-800-543-3562 for our team to review and assist.
1 guest found this review helpful. Did you?

Updating account information

LifeLock

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Susan from Pine Island, MN - 110 days ago Verified buyer
Had difficulty communicating with representative.

Pros

Support

Cons

Service

1 reply from LifeLock - 109 days ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
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Need to help my family member

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Darion is my son from GARLAND - 122 days ago Verified buyer
I do not see where my family member has been helped once

Pros

Protection

Cons

Alerts

Cost

1 reply from LifeLock - 122 days ago
Thank you for reaching out to us regarding your concerns. We are sorry to hear that you have a family member that hasn't been helped. For us to further assist, please reach out to our LifeLock Member Serivces at 1-800-543-3562 so that we can gather additional information to help resolve. Thank you.

Not Happy

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Harold from Washington State - 147 days ago Verified buyer
I tried to update an error on Norton website, on an Alert that I inadvertently checked as "Yes" I did that. I tried for a couple of hours ON HOLD and finally gave up. In a second attempt, I was able to get through to an agent using the "Sales" link and asked for assistance in correcting my error and was advised that "Norton" does NOT DO THAT and needed to contact "LIFELOCK" for that!! OUTRAGEOUS!!!!!!!!! I went back online to Norton and looked at the 'Archived' alert list and see that it comments that an alert was being disputed but DOES NOT indicate which alert and at the same time, the alert in the Archived list STILL SHOWS as being "OK'd" Your system is causing me to seriously consider cancelling this service and take my chances with another firm.

Pros

Right now, NONE

Cons

Alerts

Service

1 reply from LifeLock - 143 days ago
Harold, thank you for reaching out with your feedback. I am so sorry that this happened, and you were not able to go in and correct the choice. I can understand how frustrating that would be. We would need to speak with you on the phone to update this type of information. Please reach our LifeLock Member Services team at 1-800-543-3562. They can review the Alert with you and update.
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I need help

LifeLock

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Duane from Stilwell, Ks - 148 days ago Verified buyer
I can't get into my account to review my alert response, you need to make it easier, right now the response page is terrable.

Cons

Alerts

Service

1 reply from LifeLock - 148 days ago
Thank you for reaching out to us and sharing your feedback. We are sorry to hear that you are having issues with reviewing your account. We can understand how frustrating this can be. Please reach out to our LifeLock Member Services at 1-800-543-3562 for our support team to assist with the alert in question.
2 guests found this review helpful. Did you?

Was not notified

LifeLock

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Gary from Chesapeake, VA - 178 days ago Verified buyer
In December, 2024, a checking account was opened in my wife's name. We are both members. We did not receive any...none...not one...notification of this action, as you say we should have and you look out for.

Cons

Alerts

MISSED alert

Service

1 reply from LifeLock - 178 days ago
Gary, thank you for providing us with this feedback. I am sorry to hear that you did not receive a notification. I can understand the concern regarding an account being opened. Our team would be happy to assist you with this and look at your account. We would please ask that you reach out to our LifeLock Member Services at 1-800-543-3562.

sales

LifeLock

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dave from fort walton beach fl - 179 days ago Verified buyer
i already pay almost $600/year for your service. And yet you keep finding products to sell me. just stop.

Pros

Peace of Mind

Protection

Security

Cons

marketing please. should have full coverage

1 reply from LifeLock - 178 days ago
Hi Dave, thank you for providing this feedback. As we are not sure what way you are receiving these offers, you can opt out of marketing offers with the instructions at https://support.norton.com/sp/en/us/home/current/solutions/v118283428 . You can also call us directly at 1-800-543-3562 regarding your LifeLock account and any questions you have.

One time passcode

LifeLock

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Bonnie O. Hott from gadsden, ala - 179 days ago Verified buyer
I requested a one time passcode to be sent to my email address on file at least 6 times. No passcode was sent. You asked if I would dismiss the alert for an account beig opened. I thought I knew what account it was , but wanted to look to be sure. I never got the passcode...never could get into my account to view. The next thing I knew, you Dismissed the Alert. I never got access.

Pros

Protection

Security

Cons

Alerts

1 reply from LifeLock - 178 days ago
Hi Bonnie, I am sorry to hear that you are having issues with the passcode not arriving to your email so that you can review the alert. We understand that it is important to review and know what we sent to you. We would ask that you reach out to us directly at 1-800-543-3562 for our support team to assist with the issue and review the alert.
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Ultimate Plus
$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

  • Million Dollar Protection™ Package†††
  • Identity & Social Security Number Alerts
  • Credit Monitoring Coverage³
  • U.S.-Based Personal Restoration Specialists
  • Identity Lock3,12,†
  • 401(k) & Investment Account Alerts
  • Home Title Monitoring
Recommended

LifeLock stood out for the simplicity and ease of use of its mobile app.1

tom's guide

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus
$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

  • Million Dollar Protection™ Package†††
  • Identity & Social Security Number Alerts
  • Credit Monitoring Coverage³
  • U.S.-Based Personal Restoration Specialists
  • Identity Lock3,12,†
  • 401(k) & Investment Account Alerts
  • Home Title Monitoring
Recommended
tom's guide

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.1

The broadest volume of alerts all in one place.

customer service award
Customer Service
Award Winner
tom's guide
"Easy-to-use"
javelin award
Overall Leader
Award Winner
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