LifeLock reviews

Hi Roger. Thank you for reaching out and sharing your concerns. We understand how frustrating it can feel not to have specific details. For privacy and security purposes, we’re unable to view full account numbers. However, you can log into your online portal and view more detail in your alerts area. If you would like, we would be happy to assist you in verifying or resolving this matter. You can reach our LifeLock Member Services at 1-800-543-3562. Read More Read Less

Hi Carolyn. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide. We take your concerns very seriously and will have our team review this to ensure it’s addressed promptly. Thank you for your patience. You can reach our LifeLock Member Services at 1-800-543-3562 in the future for any questions or concerns. Read More Read Less

Hi Carmen. We sincerely apologize for any inconvenience you experienced during your loan application process. We want to clarify that LifeLock does not flag Social Security numbers with lenders. However, certain alerts may be triggered if activity is detected that could suggest potential risks tied to your personal information. Our aim is always to keep you informed and help protect your identity. If you have frozen your credit, you will need to unfreeze your report at each credit bureau prior to applying for credit. If you have added a fraud alert to your credit report, additional security measures will be required and may vary by lender. Additional information on this topic may be found here: https://lifelock.norton.com/learn/credit-finance/how-to-unfreeze-credit?srsltid=AfmBOoqrRBN8cCUWEX2CYYpDXQq6lv7TSIK1V4nJJXiozXVas2n6xQp- We understand how frustrating this situation must have been for you, and we’d like to look into this further to provide assistance. Please contact our LifeLock Member Services directly at 1-800-543-3562 so we can review your account and address the issue promptly. We value your feedback and are dedicated to improving your experience with LifeLock. Read More Read Less

Hi Cathleen, we’re sorry to hear about the frustration you’ve experienced with signing into your account. This is not the experience we want for our members. Please contact our Member Services team at 1-800-543-3562, and we’ll assist you in resolving this issue as quickly as possible. Read More Read Less

Hi Mary. We’re sorry to hear about your frustrating experience. Your security and peace of mind are our top priorities, and we’d like to help resolve this as quickly as possible. Please reach out to our LifeLock Member Services at 1-800-543-3562, and we’ll assist you in verifying the alert and addressing your concerns. Read More Read Less

Marilyn, thank you for your feedback! We appreciate you sharing your thoughts about simplifying while maintaining safety. It’s important to us that we provide a service that meets your expectations without compromising on security. We’d love to better understand your concern so we can address it more effectively. Feel free to reach out to us directly at 1-800-543-3562, and we’ll be happy to assist further. Read More Read Less

We’re sorry to hear about your experience and truly appreciate your feedback. We would like the opportunity to make things right. Unfortunately, we cannot locate an account with the information provided in your review. Please don’t hesitate to reach out directly at 1-800-543-3562 so we can address your concerns more thoroughly. Thank you. Read More Read Less

Thank you for sharing your concerns with us. We’re sorry to hear about your experience and regret the frustration caused by not being able to speak with a live representative. We also understand your concern regarding the loan application you mentioned. To assist you further, we encourage you to reach out to our LifeLock Member Services at 1-800-543-3562 team directly so we can verify any details and address this matter promptly. Your feedback is important to us, and we genuinely hope to resolve this issue for you. Read More Read Less

Hi Becca. Thank you for sharing your experience with us. We sincerely apologize for any frustration caused during your attempt to change plans. We understand how important it is to have a seamless process, and we're sorry to hear that this has affected your confidence in our services. Unfortunately, we're unable to locate an account with the information provided in your review. We'd love the opportunity to address your concerns and assist you further. If you're able to provide additional details or reach out to our customer support team directly at 1-800-543-3562, we’d be happy to look into this matter and work towards a resolution. Your feedback is valued, and we'll be sharing this with our team to explore ways we can improve our processes. Thank you for bringing this to our attention, and we hope to have the chance to make this right. Read More Read Less

Hi Thomas. Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you experienced when reaching out to our support team and for any difficulties in communication that led to your decision to cancel your account. Our goal is to provide timely and effective support to all our customers. While our team includes professionals from diverse backgrounds, we understand how important clear communication is, especially when you need assistance. Your experience matters greatly to us. If you're open to giving us another opportunity, we would love to address your concerns. Please feel free to reach out to us at 1-800-543-3562. Thank you for bringing this to our attention. Read More Read Less