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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Reviewed by 0 customers.

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Updating account information

LifeLock

Susan from Pine Island, MN - 94 days ago Verified buyer

Had difficulty communicating with representative.

Pros

Support

Cons

Service

1 reply from LifeLock - 94 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

1 guest found this review helpful. Did you?

Need to help my family member

LifeLock

Would not recommend

Darion is my son from GARLAND - 107 days ago Verified buyer

I do not see where my family member has been helped once

Pros

Protection

Cons

Alerts

Cost

1 reply from LifeLock - 107 days ago

Thank you for reaching out to us regarding your concerns. We are sorry to hear that you have a family member that hasn't been helped. For us to further assist, please reach out to our LifeLock Member Serivces at 1-800-543-3562 so that we can gather additional information to help resolve. Thank you.

Not Happy

LifeLock

Would not recommend

Harold from Washington State - 131 days ago Verified buyer

I tried to update an error on Norton website, on an Alert that I inadvertently checked as "Yes" I did that. I tried for a couple of hours ON HOLD and finally gave up. In a second attempt, I was able to get through to an agent using the "Sales" link and asked for assistance in correcting my error and was advised that "Norton" does NOT DO THAT and needed to contact "LIFELOCK" for that!! OUTRAGEOUS!!!!!!!!! I went back online to Norton and looked at the 'Archived' alert list and see that it comments that an alert was being disputed but DOES NOT indicate which alert and at the same time, the alert in the Archived list STILL SHOWS as being "OK'd" Your system is causing me to seriously consider cancelling this service and take my chances with another firm.

Pros

Right now, NONE

Cons

Alerts

Service

1 reply from LifeLock - 128 days ago

Harold, thank you for reaching out with your feedback. I am so sorry that this happened, and you were not able to go in and correct the choice. I can understand how frustrating that would be. We would need to speak with you on the phone to update this type of information. Please reach our LifeLock Member Services team at 1-800-543-3562. They can review the Alert with you and update.

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I need help

LifeLock

Duane from Stilwell, Ks - 133 days ago Verified buyer

I can't get into my account to review my alert response, you need to make it easier, right now the response page is terrable.

Cons

Alerts

Service

1 reply from LifeLock - 132 days ago

Thank you for reaching out to us and sharing your feedback. We are sorry to hear that you are having issues with reviewing your account. We can understand how frustrating this can be. Please reach out to our LifeLock Member Services at 1-800-543-3562 for our support team to assist with the alert in question.

2 guests found this review helpful. Did you?

Was not notified

LifeLock

Gary from Chesapeake, VA - 162 days ago Verified buyer

In December, 2024, a checking account was opened in my wife's name. We are both members. We did not receive any...none...not one...notification of this action, as you say we should have and you look out for.

Cons

Alerts

MISSED alert

Service

1 reply from LifeLock - 162 days ago

Gary, thank you for providing us with this feedback. I am sorry to hear that you did not receive a notification. I can understand the concern regarding an account being opened. Our team would be happy to assist you with this and look at your account. We would please ask that you reach out to our LifeLock Member Services at 1-800-543-3562.

sales

LifeLock

dave from fort walton beach fl - 163 days ago Verified buyer

i already pay almost $600/year for your service. And yet you keep finding products to sell me. just stop.

Pros

Peace of Mind

Protection

Security

Cons

marketing please. should have full coverage

1 reply from LifeLock - 163 days ago

Hi Dave, thank you for providing this feedback. As we are not sure what way you are receiving these offers, you can opt out of marketing offers with the instructions at https://support.norton.com/sp/en/us/home/current/solutions/v118283428 . You can also call us directly at 1-800-543-3562 regarding your LifeLock account and any questions you have.

One time passcode

LifeLock

Bonnie O. Hott from gadsden, ala - 163 days ago Verified buyer

I requested a one time passcode to be sent to my email address on file at least 6 times. No passcode was sent. You asked if I would dismiss the alert for an account beig opened. I thought I knew what account it was , but wanted to look to be sure. I never got the passcode...never could get into my account to view. The next thing I knew, you Dismissed the Alert. I never got access.

Pros

Protection

Security

Cons

Alerts

1 reply from LifeLock - 163 days ago

Hi Bonnie, I am sorry to hear that you are having issues with the passcode not arriving to your email so that you can review the alert. We understand that it is important to review and know what we sent to you. We would ask that you reach out to us directly at 1-800-543-3562 for our support team to assist with the issue and review the alert.

Accounts

LifeLock

Would not recommend

Elizabeth Blankenship from Elpaso, Texas - 170 days ago Verified buyer

If your company supposed to be monitoring my account and my husband's then why do many times that I have been with lifelock not gotten any alerts until I finally go into my accounts to see that they are disconnected!!! I've called before your company only to be told that my bank could have rejected it. Why when this happens can your company not send out an email or text telling me this? It's very frustrating that when my accounts are connected again I get sometimes up to 100 alerts marked for the same date that accounts were connected!! Asking if I made these transactions? This is something your company needs to work on or I'm going to cancel. Hopefully you take these comments seriously!

Cons

Alerts

1 reply from LifeLock - 170 days ago

Thank you for sharing your concerns with us. We’re truly sorry to hear about the frustrations you’ve experienced with your account alerts, and we understand how important it is to receive timely notifications. Please reach out to our LifeLock Member Services team at 1-800-543-3562 so we can further investigate this issue with your transaction monitoring concern, they can look to open a ticket. With financial accounts, we do have to comply with your banks policies. Your experience matters to us, and we appreciate the opportunity to address your concerns.

LifeLock

Karen from Ronkonkoma NY - 172 days ago Verified buyer

That was not me but the issue was rectified . The issue occurred in December. I just received the alert January 5th

Pros

Restoration/Reimbursement

Cons

Alerts

1 reply from LifeLock - 171 days ago

Thank you for providing your feedback. We are sorry to hear that your Alert was delayed. There are different reasons this can happen, including the type of Alert. We would be happy to review your account with you, to provide you information and ensure you know that your protection is in place to assist. Please reach our LifeLock Member Services at 1-800-543-3562 and our team can assist.

Disgusted

LifeLock

Bonnie from Bellville TX - 173 days ago Verified buyer

I received two alerts one for my husband and one for myself. I tried to login, they wanted to send a one time passcode, I never got it. I called and held for 20 minutes and never got a response I am totally disgusted.

Pros

Security

Support

1 reply from LifeLock - 173 days ago

Hi Bonnie, thank you for your feedback. I am sorry to hear that you are having such an ordeal trying to get logged in. There could be a few things causing this. For the best assistance, please call our LifeLock Member Services directly at 1-800-543-3562. If for any reason you continue to experience issues, please let us know so that we can escalate if needed. Thank you and stay safe.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$19.99 / month

Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.8 | 8198 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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