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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Alert
LifeLock
Jill from
Ohio -
343 days
ago
It's clearly not me opening an account so do not know why you dismiss if I ever had an acct at the bank. It's not the same thing.
Pros
Security
1 reply from LifeLock -
340 days
ago
Thank you for reaching out and sharing your concerns. We are very sorry to hear you have experienced this. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Driving me crazy
LifeLock
Frederick from
Dallas Tx -
354 days
ago
Every day a new alert from a different credit bureau. All about the same credit issue. I'm sure all the credit bureaus get this at the same time, why can't this be one alert instead of one every day?!
1 reply from LifeLock -
346 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Not happy with you lately...
LifeLock
Would not recommend
Rose from
Pine Beach, NJ -
1 day
ago
Verified buyer
you send an email about a short term loan appl in my name, but you don't allow me to tell you it wasn't me then you send email saying it was ok by me
Pros
Peace of Mind
Protection
Security
Support
Cons
Alerts
Service
1 reply from LifeLock -
1 day
ago
Hi Rose,
We are sorry to hear your frustration regarding this notification. Please review some additional information here: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284864?. You can also contact our Member Services team directly at 1-800-543-3562 so we can help review your account. Thank you.
credit alert
LifeLock
Would not recommend
Dave from
st louis -
10 days
ago
Verified buyer
Why did it take a month for an alert.
I bought the car early may 2025. that's when they checked my credit
Pros
Peace of Mind
Cons
Alerts
1 reply from LifeLock -
9 days
ago
Hi Dave,
We understand your concern and appreciate your feedback. Our alerts vary depending on the type of activity and the situation. Some alerts may take longer to process based on the information we receive. If you’d like us to look into this further, please reach out to our Member Services at 1-800-543-3562. We’re here to help!
No
LifeLock
Would not recommend
Eva from
Marino -
12 days
ago
Verified buyer
I did not confirm. It was not me on payday loan alert
Pros
Support
Cons
Alerts
1 reply from LifeLock -
11 days
ago
Hi Eva. We’re sorry to hear about the confusion or frustration regarding the payday loan alert. We understand how concerning this situation can be. Please visit https://support.norton.com/sp/en/us/home/current/solutions/v127284864 for more information, or feel free to call Member Services with any questions you may have. We’re here to help.
Horrible! Alert and no help!
LifeLock
Would not recommend
John from
Brackettville -
15 days
ago
Verified buyer
I received a call and email. Log into account click the alert and says now it is approved! I did not have the option to answer NO this is not me applying for a pay day loan!!!
Cons
Service
1 reply from LifeLock -
12 days
ago
Hi John. Thank you for bringing this to our attention, and we’re truly sorry for the frustration this has caused. We understand how concerning it must be to see an alert for a loan application you didn’t make.
You can find additional information here: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284302 . Scroll down to Notifications. If you have any questions, we encourage you to contact our Member Services team at 1-800-543-3562 so we can assist you directly and address your concerns.
what?
LifeLock
Would not recommend
cynthia from
bush, LA -
20 days
ago
Verified buyer
Terrible service. No help, extremely poor English, great difficulty on line
Cons
Alerts
Cost
Service
1 reply from LifeLock -
18 days
ago
Hi Cynthia. Thank you for your feedback. We’re sorry to hear about your experience and apologize for any inconvenience caused. We strive to provide excellent service and would like to address your concerns. We would like to assist with your account and have sent this to our team. Thank you for your patience.
Poor customer communication around sensitive info
LifeLock
Would not recommend
N/a from
New York -
20 days
ago
Fine at spotting dark web leaks, but unhelpful in providing solutions for specific leaks or sites, with no real person to ask for help.
Pros
Security
Cons
Cost
Service
1 reply from LifeLock -
18 days
ago
Thank you for your feedback. We’re glad you found our dark web monitoring helpful, but we’re sorry to hear you have not been able to reach our support team for further assistance or clarification. Your input is valuable, and we’re always working to improve. Please feel free to reach out to our LifeLock Member Services at 1-800-543-3562 so we can assist further.
Customer Service
LifeLock
Patty from
Lake Ozark -
22 days
ago
HORRIBLE CUSTOMER SERVICE. They helped me through a situation adding info on my phone so that I wouldn't get hacked and guess what? I ended up with a $250 charge on my credit card. When I called, nobody would help me, so I had to cancel the card.
Cons
Service
The reps have no idea what they are doing!
1 reply from LifeLock -
22 days
ago
Patty, We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Your feedback has been shared with the customer support team for additional review.
1 guest found this review helpful. Did you?
They are confused
LifeLock
Would not recommend
Jerry from
Fountain Hills AZ -
24 days
ago
Verified buyer
Norton is confused it can not keep my devices straight
Cons
Service
1 reply from LifeLock -
23 days
ago
Jerry, we are sorry to hear about the difficulty that you are experiencing managing your devices. We understand how frustrating this can be. Our goal is to protect you while ensuring your experience remains as smooth as possible. We’d like to look into this further and help you resolve the issue. Please reach out to us at 1-800-543-3562 so we can assist you directly and help to resolve. Thanks and stay safe.
1 guest found this review helpful. Did you?
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 7944 reviews
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