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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
EXTREMELY hard to renew!
LifeLock
Would not recommend
Shawn from
Charleston, SC -
75 days
ago
EXTREMELY hard to renew! No discount. Non English speaking reps. They keep you on hold. Too much noise in the background. Extremely Disappointing!
Cons
Cost
Hold time are VERY Long!!
No resolution to my issue
Non-English Speaking Reps
Renewal
Service
1 reply from LifeLock -
75 days
ago
Shawn,
Thank you for providing your feedback. We are sorry to hear that renewing your membership is difficult. That is not what we want for our customers. We are also sorry to hear that you were placed on a long hold. We would be happy to assist you with getting your account taken care of quickly. Please contact our LifeLock Member Services at 1-800-543-3562. I hope we are able to resolve this for you. If for any reason you are unable to, please update here, so that we can investigate. Thank you.
1 guest found this review helpful. Did you?
don't know what you want here
LifeLock
Would not recommend
Linda from
Rochester Hills -
76 days
ago
Verified buyer
trying to unfreeze acct for 24hrs. not successful with anything.
Pros
Support
1 reply from LifeLock -
76 days
ago
Linda,
Thank you for reaching out with your feedback. We are sorry to hear that you are not having success with unfreezing your account. If you are looking to unfreeze your credit bureau, this has to be done by you as the consumer directly with the credit bureaus. Here is the information you can review on placing and removing a credit freeze: https://support.norton.com/lifelock/en/us/home/current/solutions/v127359549
If you need further assistance or guidance, please call our LifeLock Member Services at 1-800-543-3562. Thank you.
1 guest found this review helpful. Did you?
Terrible Service
LifeLock
Would not recommend
Michael from
Orange County, CA -
80 days
ago
System sends an alert that someone is actively taking a payday advance loan in my name. L1 support utterly clueless - unintelligible not helpful!
Cons
Alerts
Service
1 reply from LifeLock -
77 days
ago
Thank you for reaching out with your comments. We are sorry to hear that you did not receive the support expected when you reached out. That is not the experience we want our customers to have. We would ask that you please reach out to our support team at 1-800-543-3562 with any questions specific to these types of notifications. You can also find information in our support article: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284864, that will provide other steps you can take as well.
2 guests found this review helpful. Did you?
YOUR CS SUCKS.
LifeLock
Would not recommend
Bob from
NY -
84 days
ago
Verified buyer
I cannot understand them & they cannot understand my issues.
Cons
Alerts
Cost
Service
Subscription
1 reply from LifeLock -
83 days
ago
Bob, we are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our main LifeLock Member Services at 1-800-543-3562.
1 guest found this review helpful. Did you?
Can't get customer service
LifeLock
Would not recommend
George from
Hurst Texas -
84 days
ago
Verified buyer
I've been trying to contact customer support for 3 days, unable to get a person. Have been a customer since 2003
Pros
Peace of Mind
Cons
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
83 days
ago
George, thank you for reaching out with your feedback. I am sorry to hear that you are having issues with contacting out support team. Please reach out to our main number at 1-800-543-3562. If you are still unable to reach support, please update here so that we can advise our team.
2 guests found this review helpful. Did you?
Fraudulent activity.
LifeLock
Would not recommend
Laurie from
NY -
85 days
ago
Verified buyer
Someone got my ATM card information and charged over $800 on DoorDash and over $50 on PayPal. I don't even have a PayPal account. My bank did a fraud report and returned my money. I had to cancel my credit cards and purchase a iOS phone. What happened?
Pros
Peace of Mind
Protection
Restoration/Reimbursement
Security
Support
Cons
I don't know why Norton didn't catch this fraud.
1 reply from LifeLock -
83 days
ago
We're truly sorry for any inconvenience you've encountered with fraud, we understand how concerning that can be. Please reach out to our LifeLock Member Serivces at 1-800-543-3562; we're here to assist you with your account and questions you may have.
2 guests found this review helpful. Did you?
Confusing!
LifeLock
Would not recommend
Frances from
Tallahassee -
90 days
ago
Verified buyer
I received an alert today. I accidentally pressed yes, thinking it would show me the alert, but yes means delete it! Now I can't get it back and am unable to contact support to help me find the alert. I'm very frustrated with what seems like a farly logical/reasonable task...
Cons
Alerts
1 reply from LifeLock -
90 days
ago
Frances, thank you for reaching out to us with your concerns and feedback. We understand the importance of being able to view if you accidently said 'yes'.
When you log into your account, you can still view alerts that were considered 'dismissed' because we know accidents happen. We are sorry that you are frustrated with not being able to see this. We ask that you please reach out to our LifeLock Member Services at 1-800-543-3562.
3 guests found this review helpful. Did you?
No Peace of Mind for Me
LifeLock
JEANNE from
West Palm Beach -
92 days
ago
Verified buyer
For some reason the aol account ID shows instead of gmail and when I tried to open the gmail it wouldn't take with that information. There is no telephone number provided to call for assitance.
Pros
Protection
Cons
Service
1 reply from LifeLock -
91 days
ago
Jeanne,
Thank you for reaching out. I am sorry to hear that you are facing this issue. We would be happy to assist you with your account. Please call our LifeLock Member Services at 1-800-543-3562.
2 guests found this review helpful. Did you?
Exhausted from trying to get into the account ..
LifeLock
Would not recommend
Sherri from
Grand Prairie,Tx -
101 days
ago
Verified buyer
I'm so "tired" of getting these notifications "late" I want to know when they happen "NOT" 4 MONTHS LATER.I ZHAVE A PARTNER THAT NEEDS TO SIGN UP FOR THIS SERVICE, BUT IF YOU CANT DO BETTER FOR WHAT IM PAYING FOR THAN SHES NOT SIGNING WITH YOU GUYS. AND I'LL FIND ANOTHER PROTECTOR......
Pros
Security
Support
Cons
I'm tired of keep adding my "PASSWORD" several t
1 reply from LifeLock -
98 days
ago
Sherri,
Thank you for providing your feedback. I am sorry to hear that you are receiving late notifications on your account. Unfortunately, sometimes delays can occur, but we are happy to review your account and address your concerns. For us to best assist you and know which notifications you are referring to, please reach out to our LifeLock Member Services at 1-800-543-3562.
3 guests found this review helpful. Did you?
No adequate help. Very disappointed and worried
LifeLock
Would not recommend
dominique from
Havelock, NC -
101 days
ago
Verified buyer
As a senior I have been STRUGGLING FOR OVER A YEAR TO GET ANSWERS TO MY QUESTIONS.One tel number on google hung up on me just about two minutes after requesting some answers. Another appeared to be a scammer.
I can't afford to get no or self serving help. I was just charged $170.99 a couple of weeks ago with a huge increase, yet I still have no way to gets into my vault and ask about why my new charge is so high while I get no upgrade. So I was advised to cancel my membership before the 60 days have passed. Since was unable to do it online, I canceled my renewal through my bank. I will need my payment back. TY
Cons
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
101 days
ago
Dominique,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've faced and the difficulty in getting the help you need. This is not the service we aim to provide.
We understand your concerns regarding the recent charge, and we would be happy to investigate and address the increase. We understand that cost is very important and would like to help with that if possible.
You can reach our LifeLock Member Services directly at 1-800-543-3562 for any help regarding your account and billing.
2 guests found this review helpful. Did you?
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.7 | 6791 reviews
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