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0%
Reviewed by 0 customers.
Terrible Customer Service
LifeLock
Would not recommend
Nathan from
Waxhaw, NC -
40 days
ago
Verified buyer
The fact I pay for this service and have been on hold for almost 2 hours is absolutely horrible with an automated system that runs you in circles.
Cons
Service
1 reply from LifeLock -
40 days
ago
Hi Nathan. Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear of the extended wait time that you had. We see that you were able to reach our support team. If you have any further questions or concerns, please contact our LifeLock Member Services at 1-800-543-3562. Thanks, and stay safe.
1 guest found this review helpful. Did you?
Horrendous experience
LifeLock
Would not recommend
Daniel from
Richmond, CA -
41 days
ago
Verified buyer
I received an email that my identity may be compromised due to irregular activity. I accidentally clicked "Yes I recognize this" instead of "No, Review Details" and it updated the status of this notification to "dismissed". There is no way on my end to change this status and find out next steps to deal with this irregular activity. Not to mention no way to contact a human at this hour.
Also, I initially thought the email was phishing because the listed activity was under tomorrow's date, and Norton's copyright in the signature is from 2023. So tbh I'm still not sure if I'm being scammed. Would appreciate if a representative reached out to me for help.
And lastly, their functionality to email a 1 time code to get into my account is broken...
Cons
Alerts
1 reply from LifeLock -
40 days
ago
Daniel, thank you for reaching out regarding your experience and concerns. We understand the concern of potential phishing scam regarding the signature you mentioned. We will send this to our team for further review. Thank you for your patience.
Over 4 alerts registered on re-opening a JCPenney account.
LifeLock
Chris from
Ohio -
43 days
ago
Verified buyer
I'm not happy with this alert that keeps coming back every couple days. I opened back up my JCPenney credit card and have gone out and indicated that yes this was me on your website. It goes away and every couple days I'll get the phone call and the email saying hey is this you or is this a fictitious account opening. Why doesn't this go away? This is very frustrating.
Pros
Peace of Mind
Protection
Support
1 reply from LifeLock -
41 days
ago
Hi Chris. Thank you for reaching out regarding your frustration with the multiple Alerts coming in. Alerts can come in for various reasons. We would request that you please reach our LifeLock Member Services at 1-800-543-3562 for our team to review and explain the process.
1 guest found this review helpful. Did you?
Unclear
LifeLock
Mary from
Edwardsville -
43 days
ago
Verified buyer
I'm not sure as no clear info was given in alert. Was this new today or the previous week?
Pros
Security
Cons
Service
1 reply from LifeLock -
43 days
ago
Hi Mary. Thank you for reaching out and for being a LifeLock member. Trustpilot is a review platform where we invite our customers to share their experience with LifeLock. If you would like to leave a review, you have the option to edit your existing feedback or to leave a new comment.
If you have any questions regarding a recent Alert, please reach our LifeLock Member Services team at 1-800-543-3562. We appreciate your business and hope you have a wonderful day.
Difficult webpage not friendly
LifeLock
Would not recommend
L from
Ft lauderdale -
55 days
ago
Verified buyer
Hard to navigate very poor design not user friendly and expensive
Cons
Cost
Renewal
Service
1 reply from LifeLock -
54 days
ago
We’re sorry to hear about your experience. Your feedback on the design and usability is important to us, and we’ll share it with our team. Please reach our LifeLock Member Services at 1-800-543-3562 with any account questions and our team can assist. Thank you.
1 guest found this review helpful. Did you?
Can't get into account to see activity
LifeLock
Lyndella from
Challis I Idaho 83226 -
63 days
ago
Verified buyer
Can't get into account to view activity
1 reply from LifeLock -
62 days
ago
Lyndella, we are sorry to hear that you are having issues logging in to your account to view any activity we sent you. Please reach out to our LifeLock Member Services at 1-800-543-3562 for our support team to assist and review your account activity and help make sure you have the correct login information and reset it if needed.
2 guests found this review helpful. Did you?
What is going on?
LifeLock
Carol from
Wellington, NV -
64 days
ago
Verified buyer
I have had no luck trying to sign in to view what is going on here. I try to Sign in with Apple but it says I don't have an account. Terribly confusing.
1 reply from LifeLock -
64 days
ago
Carol, thank you so much for reaching out. I am sorry to hear that you are having a difficult time trying to view your LifeLock account. To ensure that you are logging into the correct app or website, we ask that you reach out to our LifeLock Member Services at 1-800-543-3562 for further assistance. Our team can go over information and help you get logged in. I hope you have a great day.
2 guests found this review helpful. Did you?
Ridiculous "On Hold" wasted time
LifeLock
Would not recommend
Lee from
New Jersey -
65 days
ago
Verified buyer
First time calling in response to an alert, on hold 20 minutes, would be nice to have option to get a call back.
Cons
Service
1 reply from LifeLock -
64 days
ago
Lee, thank you for your feedback. We are sorry that there was a long hold time. Due to the sensitivity of your account, we currently do not have callback options available. We will forward this information to our team to see what we can do in the future. You can review your Alert in your online account to see the details. If you need further assistance, please reach our LifeLock Member Services at 1-800-543-3562.
1 guest found this review helpful. Did you?
A little bit late
LifeLock
Would not recommend
John from
Thousand Oaks, CA -
67 days
ago
Verified buyer
Alerting me of a transaction that happened a year ago isn't what I'd call helpful
Cons
Alerts
1 reply from LifeLock -
64 days
ago
John, thank you for your feedback. We can understand how that wouldn't be helpful and would like to assist on your account. For us to review your account and see what transaction you are referring to, we would need to speak with you on the phone. Please reach our LifeLock Member Services at 1-800-543-3562.
1 guest found this review helpful. Did you?
Poor service
LifeLock
Would not recommend
Michael from
Rocky River,Ohio -
67 days
ago
I called to cancel and I could not understand the person at all and the background noise was terrible. When I told her that she hung up on me. Then I found another number to call and the automated voice said they were connecting me to an agent. All I got over a 30 minute period was an intermittent recording that they were experiencing high call volume
1 reply from LifeLock -
64 days
ago
Michael, thank you for providing your feedback. We are truly sorry to hear your experience when you called in to speak with us. That is not the experience we want for our customers. Unfortunately, we did have higher than normal call volume on Friday. We ask that you please reach out LifeLock Member Services at 1-800-543-3562, as this is our main number. If you are unable to connect with us, please update here so we can review further. We want to assist you with your account and apologize for your previous call.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.7 | 6819 reviews
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