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LifeLock is the leader in identity theft protection.
81%
Reviewed by 3690 customers.
Not the Protection I Assumed I had
LifeLock Ultimate Plus
Undisclosed from
US -
3864 days
ago
Verified buyer
Have been a member for years, always paying my premium. Recently we had the unfortunate experience of having our identity stolen. We were never alerted to any potential fraudulent activity. Upon receiving a bank statement where there were over $10,000 in charges to one car rental agency in less than 2 weeks, we started the process of closing all bank accounts, credit cards, etc. etc. What a nightmare. Lifelock never contacted us, even once. It has taken countless hours of grief and frustration to begin the repair of our credit, and I think it will take years. Why weren't alerted? We are still waiting for a response, and it's been over 2 months :(
3 guests found this review helpful. Did you?
BAD DEAL
LifeLock Ultimate Plus
Undisclosed from
US -
3868 days
ago
Verified buyer
When I joined, there were credit cards that I had that I couldn't add to my protected list because you didn't have the correct URL address that was associated with the account/card. I called and gave LifeLock a list, and I was told the URL addresses would be added. They have not been added, and it's been 8 months since I joined.
I recently received emails stating that I needed to update my credentials (although nothing had changed during that time). I finally had the opportunity to go in and try to update my credentials, but LifeLock couldn't access my bank because of some technical issue. In the mean time, my identity has been compromised. I have a credit and debit card with my bank, and both cards have been used without my knowledge for purchases.
Luckily, I have alerts for my account, and I was able to alert the bank of the fraudulent activity before any serious issues occurred - NO THANKS TO LIFELOCK!
I am cancelling my service.
2 guests found this review helpful. Did you?
Doesn't work
LifeLock Ultimate Plus
Undisclosed from
US -
3870 days
ago
Verified buyer
My credit card had numerous fraudulent charges made to it last month. Lifelock did not pick up on any of them. In fact....the just sent me an email saying "good news, no fraudulent activity". Very disappointed. Huge waste of money. I will be canceling this week.
3 guests found this review helpful. Did you?
Effective? unlikely. Irritating? Highly
LifeLock Ultimate Plus
Undisclosed from
US -
3873 days
ago
Verified buyer
I just got a letter that someone filed a tax return in my name. From the IRS. Lifelock unaware. So my social security number is obviously out there. I'm not feeling that protected. Talk about the boy who cried wolf. I get texts and emails almost daily about non-issues. This service has no ability to recognize when transfers are made to another one of the accounts I own vs someone else's so it sets of all kinds of warnings if I move money to a savings account. God forbid I have an unusually large cable bill, or pay my credit card. All these transactions are from my bank to another account in MY name (most of which liifelock "monitors" ) and yet it assumes they're fraudulent. It should see American express payment on bank site and match it to American express website, bit it doesn't. For all the money I pay, I still have to do that. It's getting to where I don't even care about the alerts because so far none are real. So it's really great with telling you the stuff you already know. Not sure it's great at detecting when someone stole your info.
2 guests found this review helpful. Did you?
Very time consuming staff is very uneducated.
LifeLock Ultimate Plus
Undisclosed from
US -
3881 days
ago
Verified buyer
When I upgraded to the ultimate plus it was the biggest headache. I first couldn't access my account due "verification issues" then after 2 days going back and forth on the phone wasting over 4 hours of my day. They said i need to fax in some documents which I did and then again after a day of waiting I called and they said they dont know where my documents went. I was so frustrated and they said the need to look into it some more. Now I am still waiting to be able to access my own account with no luck. I am thinking of switching to Identity Guard which I hear is much more user friendly and cheaper too!
2 guests found this review helpful. Did you?
You helped alert me of no fraudulant attacks
LifeLock Ultimate Plus
Undisclosed from
US -
3884 days
ago
Verified buyer
Not true you never notified me of Anthem Blue Cross Blue Shield
1 guest found this review helpful. Did you?
Horrible, only allows for FIVE credit cards to be monitored
LifeLock Ultimate Plus
Undisclosed from
US -
3886 days
ago
Verified buyer
Lifelock will not allow your account to any more than 5 credit cards!!!!!! ABSURD and RIDICULOUS
2 guests found this review helpful. Did you?
Checking account alerts
LifeLock Ultimate Plus
Undisclosed from
US -
3894 days
ago
Verified buyer
I am a bit frustrated with the alert notices on checking account activity. I would like to have you report the check number or payee on the alert. It would make verifying the activity much easier. Can you consider that change to the alert process?
1 guest found this review helpful. Did you?
not sure
LifeLock Ultimate Plus
Undisclosed from
US -
3968 days
ago
Verified buyer
I am supposed to have been upgraded to ultimate, but how do you do that without any info from me??
2 guests found this review helpful. Did you?
some peace
LifeLock Ultimate Plus
Undisclosed from
US -
3987 days
ago
Verified buyer
Thanks for this site everyone should have this the way the world is
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$239.88
/year
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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TrustScore 4.8 | 10373 reviews
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