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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Very Unhappy (soon to be former costumer)
LifeLock Ultimate Plus
Undisclosed from
US -
3735 days
ago
Verified buyer
My bank account was being protected with Lifelock. Now, my bank has disappeared from the list of banks. I cannot add my bank accounts now. I have tried to work with costumer service, but it doesn't seem to matter to Lifelock as I have yet to hear back from them. If I can't protect my bank accounts, what good is it having Lifelock. I will be canceling Lifelock and saving that money that I am currently wasting every month.
1 guest found this review helpful. Did you?
Not worth the money
LifeLock Ultimate Plus
Undisclosed from
US -
3735 days
ago
Verified buyer
Nothing offered here that you later cant discover provided through your own bank, through credit rating agencies and through local municipal records --- all for free. Certain "protections" are not set up immediately and require time consuming calls to the company, as does canceling one's account which I am desperately keen to do.
1 guest found this review helpful. Did you?
NOT IMPRESSED
LifeLock Ultimate Plus
Undisclosed from
US -
3736 days
ago
Verified buyer
you say you do so much protecting & yet we keep getting notices that you can not get into our banking info. I have no problem, what's with you?
Almost
LifeLock Ultimate Plus
Undisclosed from
US -
3741 days
ago
Verified buyer
A lot of good this does "protecting & monitoring" when I have to re-login to my bank accounts multiple times per day. I have to tell LL to reconnect to my banks all the time. Waste of my time.
Not the Protection I Assumed I had
LifeLock Ultimate Plus
Undisclosed from
US -
3745 days
ago
Verified buyer
Have been a member for years, always paying my premium. Recently we had the unfortunate experience of having our identity stolen. We were never alerted to any potential fraudulent activity. Upon receiving a bank statement where there were over $10,000 in charges to one car rental agency in less than 2 weeks, we started the process of closing all bank accounts, credit cards, etc. etc. What a nightmare. Lifelock never contacted us, even once. It has taken countless hours of grief and frustration to begin the repair of our credit, and I think it will take years. Why weren't alerted? We are still waiting for a response, and it's been over 2 months :(
2 guests found this review helpful. Did you?
BAD DEAL
LifeLock Ultimate Plus
Undisclosed from
US -
3749 days
ago
Verified buyer
When I joined, there were credit cards that I had that I couldn't add to my protected list because you didn't have the correct URL address that was associated with the account/card. I called and gave LifeLock a list, and I was told the URL addresses would be added. They have not been added, and it's been 8 months since I joined.
I recently received emails stating that I needed to update my credentials (although nothing had changed during that time). I finally had the opportunity to go in and try to update my credentials, but LifeLock couldn't access my bank because of some technical issue. In the mean time, my identity has been compromised. I have a credit and debit card with my bank, and both cards have been used without my knowledge for purchases.
Luckily, I have alerts for my account, and I was able to alert the bank of the fraudulent activity before any serious issues occurred - NO THANKS TO LIFELOCK!
I am cancelling my service.
2 guests found this review helpful. Did you?
Doesn't work
LifeLock Ultimate Plus
Undisclosed from
US -
3751 days
ago
Verified buyer
My credit card had numerous fraudulent charges made to it last month. Lifelock did not pick up on any of them. In fact....the just sent me an email saying "good news, no fraudulent activity". Very disappointed. Huge waste of money. I will be canceling this week.
2 guests found this review helpful. Did you?
Effective? unlikely. Irritating? Highly
LifeLock Ultimate Plus
Undisclosed from
US -
3754 days
ago
Verified buyer
I just got a letter that someone filed a tax return in my name. From the IRS. Lifelock unaware. So my social security number is obviously out there. I'm not feeling that protected. Talk about the boy who cried wolf. I get texts and emails almost daily about non-issues. This service has no ability to recognize when transfers are made to another one of the accounts I own vs someone else's so it sets of all kinds of warnings if I move money to a savings account. God forbid I have an unusually large cable bill, or pay my credit card. All these transactions are from my bank to another account in MY name (most of which liifelock "monitors" ) and yet it assumes they're fraudulent. It should see American express payment on bank site and match it to American express website, bit it doesn't. For all the money I pay, I still have to do that. It's getting to where I don't even care about the alerts because so far none are real. So it's really great with telling you the stuff you already know. Not sure it's great at detecting when someone stole your info.
1 guest found this review helpful. Did you?
Very time consuming staff is very uneducated.
LifeLock Ultimate Plus
Undisclosed from
US -
3762 days
ago
Verified buyer
When I upgraded to the ultimate plus it was the biggest headache. I first couldn't access my account due "verification issues" then after 2 days going back and forth on the phone wasting over 4 hours of my day. They said i need to fax in some documents which I did and then again after a day of waiting I called and they said they dont know where my documents went. I was so frustrated and they said the need to look into it some more. Now I am still waiting to be able to access my own account with no luck. I am thinking of switching to Identity Guard which I hear is much more user friendly and cheaper too!
1 guest found this review helpful. Did you?
You helped alert me of no fraudulant attacks
LifeLock Ultimate Plus
Undisclosed from
US -
3765 days
ago
Verified buyer
Not true you never notified me of Anthem Blue Cross Blue Shield
1 guest found this review helpful. Did you?
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8334 reviews
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